AMS.NET - FY2024-022 Cisco Webex Calling Proposal
Prepared for
City of Rancho Palos Verdes
October 3, 2023
Prepared by
Spencer Lupin
(562) 846-4362
slupin@ams.net
DocuSign Envelope ID: 4F1EEFE6-54EF-4E59-AE16-45ECA25D6A22
Cisco Webex Calling Proposal
1
Table of Contents
Proposal Sections
Executive Summary ............................................................................................................................. Pg. 2
Cisco Webex Calling Proposal & Cost Summary ................................................................................ Pg. 3
Cisco Webex Calling Overview ......................................................................................................... Pg. 4-8
Cisco Webex Calling Subscription Contract ................................................................................... Pg. 9-13
About AMS.NET ........................................................................................................................... Pg. 13-16
Cisco Collaboration Flex Plan Offer Details .................................................................................. Appendix
DocuSign Envelope ID: 4F1EEFE6-54EF-4E59-AE16-45ECA25D6A22
Cisco Webex Calling Proposal
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Executive Summary
The AMS.NET team is pleased to have the opportunity to present the following proposal to City of Rancho Palos
Verdes. Our Cisco Webex Calling proposal details the solution, services and terms of this contract. The solutions
proposed are based on our discussions with City of Rancho Palos Verdesand our extensive experience delivering
business outcomes to similar organizations for more than 30 years. Our industry expertise, technology vision and
people enable us to deliver a unique customer experience and successful implementation. AMS.NET, Inc. is able to
provide a full line of products, services and support for the following technologies:
·Collaboration/Video
·Paging/Messaging
·Wireless/Mobility
·Network Infrastructure/Storage
·Data Center/Virtualization
·Network Security/Content Security/Cyber Threat
·Physical Security/Video Surveillance
·Structured Wiring
·Maintenance/Managed Services
Please refer to our proposal summary and included quotation.
DocuSign Envelope ID: 4F1EEFE6-54EF-4E59-AE16-45ECA25D6A22
Cisco Webex Calling Proposal
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Proposal & Cost Summary
Customer Quote ##Q-00069710
Project #97718City of Rancho Palos Verdes
30940 Hawthorne Blvd
Rancho Palos Verdes CA, 90275-5391 US
Service Term 5 YEAR
ATTN: Lukasz Buchwald Quote Exp.10/28/2023
One-Time Charges Labor Total Price
Hardware/Software/Labor/Maintenance*$40,400.00 $43,625.47
*Please refer to quote for line item details.
Cisco Webex Calling
Subscription Qty Service Term Unit Prices Qty Months Extended Price
A-FLEX-NUCL-P
NU Webex Calling Professional
130 5 Year $7.88 60 $61,464.00
A-FLEX-NUCL-E
NU Webex Calling Workspace for
Common Area
10 5 Year $4.73 60 $2,838.00
A-AUD-OCP1-NU
OCPL from the US - Unlimited for
United States - NU
140 5 Year $3.50 60 $29,400.00
A-AUD-U-TN
Telephone number (TN) for United
States - Uncommitted
337 5 Year $1.00 60 $20,220.00
A-FLEX-ERC
Emergency Response Center Call
fee per location search US
1 5 Year $0.72 60 $43.20
AMS-FEE-MISC
Miscellaneous Fee Estimated Telco
taxes and fees
1 5 Year $596.91 60 $35,814.60
Subscription
Monthly Total**
$2,496.33
Subscription
Annual Total
$29,955.96
Subscription Total $149,779.80
One-Time Charge $43,625.47
Grand Total**$193,405.27
One-Time Charges
$43,625.47
Subscription Monthly Charges**
$2,496.33
Estimated Subscription Monthly Cost Per
Phone
$17.83
*Cisco Collaboration Flex Subscription is included in the above Monthly Cisco Webex Calling
Subscription. Any charges related to PSTN (i.e., taxes, DID, calling plan) may be adjusted
monthly. Each contract has an annual adjustment period process to calculate and bill for
overconsumption. At the end of each contract year, any additional licenses added during the
prior year will be calculated and added to the contract. Full Terms and Conditions are located
on pages 11-13.
DocuSign Envelope ID: 4F1EEFE6-54EF-4E59-AE16-45ECA25D6A22
Cisco Webex Calling Proposal
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Cisco Webex Calling Features
Cisco Webex Calling is a cloud-based phone system that has all the essential business calling capabilities you are
likely to need without the expense and complexity of managing a phone system infrastructure on your premises. In
order to enable the Cisco Webex Calling features, the customer must purchase the Cisco Collaboration Flex Plan
which is included in the quote. PSTN costs are provided for estimates only. PSTN services is provided from Cisco.
Please see Appendix for Collaboration Flex Plan details.
Calling - Voice
Cisco Webex Calling provides the core call-control
features of Cisco Unified CM.
HD audio and video calling
Directory-based dialing
Shared lines
Conference calling
Speed dials
Caller ID
Virtual receptionist
Single number reach
Resume
Call paging
Favorite personal contacts
Do not disturb
Call forward and transfer
Messaging - Voicemail and Integrated Messaging
Cisco Webex Calling allows users to access and manage
messages from their email inbox, web browser, Cisco
endpoint, smartphone, or tablet.
Cisco Webex Meetings (if purchased)
Webex Meetings allows users to share documents,
presentations, and applications with integrated audio and
video anytime, on any mobile device or your own video
device.
Cisco Webex Teams
The Webex Teams app is a collaboration tool in one
simple interface to conduct video meetings, group
messaging, file sharing, and white boarding.
Instant Messaging and Presence
Instant messaging provides personal and group chat
capabilities so you can quickly connect with individuals
or groups to conduct ongoing conversations.
Mobility
Webex Teams provide a mobile experience from
anywhere across platforms, devices, and browsers.
Mobile and Remote Access
Cisco Webex Calling supports Mobile and Remote Access
for user endpoints to securely connect to the service from
outside a customer network without the need to establish a
secure direct connection (e.g., VPN, etc.).
Emergency Call Handling/911 Notification
When a 911 call is initiated, Cisco Webex Calling will contact
emergency services provided by the PSTN service provider.
PSTN Connectivity
Cisco Webex Calling includes PSTN services. PSTN is
being provided by Cisco and is included with this proposal.
Please see Cisco PSTN line item for details, please note
any additional PSTN subscription above quoted will be
billed by AMS.NET to customer. Cisco Webex calling
enables customers to connect their Cisco PSTN service to
Cisco Webex Calling using a local gateway or via a
certified SIP trunk.
3rd Party Integrations
Integration support with 3rd party applications
including Singlewire InformaCast paging and mass
notification solution.
DocuSign Envelope ID: 4F1EEFE6-54EF-4E59-AE16-45ECA25D6A22
Cisco Webex Calling Proposal
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Why Webex Calling in the Cloud?
The Cisco Webex Calling enable you to maximize voice investment by delivering on your expected business
outcomes. Powered by Cisco’s Unified Communications Manager collaboration technology, the Cisco Webex Calling
is hosted in Cisco’s Webex data centers across the globe. Cisco Webex Calling provides enterprise-class call control,
session management, voice, video, messaging, mobility, and conferencing in a single subscription. Webex Calling
ideal for customers with 5 or more users and organizations who want to migrate to the cloud with flexible and
predictable OpEx subscription service.
Cisco Webex Calling and Webex Applications
Cisco Webex Calling and Applications hosted and
operated in the Cisco cloud provide:
Availability and performance issue resolution-
call availability SLA 99.995%
Calling, voicemail, IM issue resolution
not the result of a Webex Calling failure
Capacity management
Release and lifecycle management
Defect management and patching
Application DNS Management
Webex Teams/Meetings interop issues
Certificate management for UC Apps
Webex Calling Infrastructure
Cisco Webex Calling Infrastructure provides:
Capacity management
Infrastructure issue resolution
Defect management and patching
Application DNS Management
Webex vulnerability management
Device Issue Resolution
Soft client and phone
Firmware management on Webex Calling
UC Application configuration troubleshooting
Configuration and Issue Resolution
Cisco Webex Calling supports configuration and issue
resolution:
Webex Calling dial-plan troubleshooting
Unity dial-plan and auto attendant troubleshooting
Customer config troubleshooting
UC Application configuration troubleshooting
MRA troubleshooting for End User issues
Pro- and re-active monitoring for your UC
integrations and customer premises connections to
the core
LDAP integration
PSTN Calling SBC Management
Cisco Responsibilities
Create the private instance
Hosts and operates cloud calling services
Enhances and upgrades service
Manages updates
Ensures compatibility
Provides service assurance and availability
Provides backup and restore capabilities
Maintains analytics and assurance portals
AMS.NET Responsibilities
Ensure solution integration of PSTN services and
routers
Provides Tier 1 support and works with Cisco
support for troubleshooting and issue resolution
DocuSign Envelope ID: 4F1EEFE6-54EF-4E59-AE16-45ECA25D6A22
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Cisco IP Phones
AMS.NET offers a complete portfolio of Cisco IP phones that are compatible with the Cisco Webex Calling solution.
These devices may be added to any contract for an additional cost.
7821
The Cisco IP Phone 7821 meets the needs of both information workers and managers
who have occasional-to-light voice communications requirements.
Two-lines deliver more efficient call handling
High-resolution, graphical grayscale display makes viewing easier
Dedicated fixed keys ease communications for increased productivity
Built-in speakerphone supports hands-free communications
Wideband audio enhances clarity with the handset, speaker, or a headset
Power over Ethernet (PoE) Class 1 and Cisco EnergyWise lowers energy costs
Integrated IEEE 10/100 switch reduces installation costs and footprint at the desk
7841
The Cisco IP Phone 7841 is an ideal endpoint for moderately active voice communications
needs of workers, administrative staff, and managers.
Four line and programmable feature keys enable quick access to telephony features
and staff
High-resolution, graphical grayscale display makes viewing easier
Dedicated fixed keys ease communications for increased productivity
Built-in speakerphone supports hands-free communications
Wideband audio enhances clarity with the handset, speaker, or a headset
Power over Ethernet (PoE) Class 1 and Cisco EnergyWise lowers energy costs
Integrated IEEE 10/100 switch reduces installation costs and footprint at the desk
8811
The Cisco IP Phone 8811 is ideal for knowledge workers and remote workers across
industries and businesses of all sizes.
High-quality, full duplex wideband audio and superior echo cancellation for
exceptional clarity
High-resolution, five-inch, widescreen grayscale display makes it easier to recognize
calls and see status information
Five-way navigation cluster and four context-sensitive soft keys make interactions
more efficient
Choice of headsets from Cisco third-party vendor partners offer flexibility
Gigabit Ethernet and 802.3af/at Power over Ethernet
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8841
The Cisco IP Phone 8841 is ideal for knowledge workers and remote workers across in
High-quality, full duplex wideband audio and superior echo cancellation for
exceptional clarity
High-resolution, five-inch, widescreen color display
Five-way navigation cluster and four context-sensitive soft keys make interactions
more efficient
Choice of headsets from Cisco third-party vendor partners offer flexibility
Gigabit Ethernet and 802.3af/at Power over Ethernet
8851
The Cisco IP Phone 8851 is easy-to-use, highly secure, and a powerful VoIP
communications endpoint that meets your mission-critical needs.
High-quality, full duplex wideband audio and superior echo cancellation for
exceptional clarity
Integration with personal mobile devices using Cisco Intelligent Proximity for
Mobile Voice
High-resolution, five-inch, widescreen color display
Five-way navigation cluster and four context-sensitive soft keys make interactions
more efficient
Simplified dialing and expanded status detail with the optional
Cisco IP Phone 8800 Key Expansion Module
Choice of headsets from Cisco third-party vendor partners offer flexibility
Gigabit Ethernet and 802.3af/at Power over Ethernet
8861
The Cisco IP Phone 8861 delivers highly secure, easy-to-use, mission-critical,
comprehensive VoIP communications and telephony feature integration with your personal
mobile devices for your entire organization.
Exceptional clarity in VoIP communications with wideband audio
Integration with personal mobile devices using Cisco Intelligent Proximity for
Mobile Voice
High-resolution, widescreen color display
Five-way navigation cluster and four context-sensitive soft keys make interactions
more efficient
Choice of wired, Bluetooth, and USB headsets from third-party vendors
Gigabit Ethernet and 802.3af/at Power over Ethernet
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Cisco Webex Calling Subscription Contract
Billing Information:
AMS.NET will invoice against the contract once Purchase order is received and processed by AMS.NET.
Failure to pay invoices may lead to cancellation of manufacturer subscription and early termination penalty.
Any charges related to PSTN (i.e., taxes, DID, calling plan) may be adjusted monthly. Each contract
has an annual adjustment period process to calculate and bill for overconsumption. At the end of
each contract year, any additional licenses added during the prior year will be calculated and added
to the contract. At the end of the initial term, current agreement/subscription can be renewed by
emailing a new purchase order to Mike Bruington, at mbruington@ams.net. To cancel your
subscription at the end of the initial term, please notify Mike Bruington by email, no later than 45-
days prior to end-of term. If we do not hear from you by 45-days prior to end-of term, your
subscription will be automatically cancelled. We are required to give the manufacturer partner a 30-
day cancellation notice.
AMS.NET will invoice against the original contract once a Purchase Order is received and processed by the
AMS.NET internal team. Failure to pay invoices may lead to cancellation of the manufacturer subscription and early
termination penalties may apply. In order to renew the subscription, please email a purchase order for the renewal
term to Mike Bruington at mbruington@ams.net, in writing 45-days prior to the end-of-term. AMS.NET will send out
customer reminders notifying them of the impending renewal and the customer must provide purchase order for the
renewal term to AMS.NET, Mike Bruington at mbruington@ams.net, in writing 45-days prior to the end-of-term to
avoid cancellation. Customer is subject to early termination fees for the remaining value on the contract if contract is
terminated before the contract end date.
Customer Responsibilities:
·Customer must provide minimum 10MB internet connection, with access to Cisco Webex
Calling
·Customer must allow Cisco Webex Calling traffic through firewall
·Customer is responsible for PSTN access
o Cloud deployments must use one of Cisco Preferred Partners
o On-premise PSTN access supports SIP, PRI and Analog Integrations
·Customer responsible for updating E911 information
·Customer responsible for proper network configuration to support VoIP including but not limited
to: QoS, VLAN, routing, etc.
·Customer responsible for any certificates that may be required
AMS.NET is not responsible for service or SLA agreement degradation delays due to lack of
customer compliance with the above items
DocuSign Envelope ID: 4F1EEFE6-54EF-4E59-AE16-45ECA25D6A22
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Webex Calling Subscription Price Quote
Customer Quote ##Q-00069710
Contract
Start 12/31/2023
Contract
Expiration 12/30/2028
Contract
Term 5 Year
Billing
Term Annual
City of Rancho Palos Verdes
30940 Hawthorne Blvd
Rancho Palos Verdes CA, 90275-5391 US
ATTN: Lukasz Buchwald
Modified 10/3/2023
Quote Description Account Mgr.Spencer Lupin
AM Phone (562) 846-4362
AM Email slupin@ams.net
Inside
Account Mgr.Eric Buffington
IAM Phone (562) 236-5313
Cisco Cloud Calling - Revised
Merced County Focus Contract #2021092
IAM Email ebuffington@ams.net
Line Item
Description Qty Service
Term Unit Price Qty
Months Extended Price
1 A-FLEX-NUCL-P
NU Webex Calling Professional
130 5 Year $7.88 60 $61,464.00
2 A-FLEX-NUCL-E
NU Webex Calling Workspace for Common Area
10 5 Year $4.73 60 $2,838.00
3 A-AUD-OCP1-NU
OCPL from the US - Unlimited for United States - NU
140 5 Year $3.50 60 $29,400.00
4 A-AUD-U-TN
Telephone number (TN) for United States -
Uncommitted
337 5 Year $1.00 60 $20,220.00
5 A-FLEX-ERC
Emergency Response Center Call fee per location
search US
1 5 Year $0.72 60 $43.20
6 AMS-FEE-MISC
Miscellaneous Fee Estimated Telco taxes and fees
1 5 Year $596.91 60 $35,814.60
DocuSign Envelope ID: 4F1EEFE6-54EF-4E59-AE16-45ECA25D6A22
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Order Summary
Monthly
Subscription Total $2,496.33
Annual
Subscription Total $29,955.96
Total Contract Price $149,779.80
DocuSign Envelope ID: 4F1EEFE6-54EF-4E59-AE16-45ECA25D6A22
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Sign and return this page to your account manager to accept this proposal for Cisco Webex Calling
Proposal.
I, the undersigned (“Customer”), hereby accept this Proposal for SaaS Services(s) as detailed in the quote
number Q-00069710. I also agree to the following:
Terms and Conditions
Payment Conditions
Yes, Customer chooses to purchase SaaS services from AMS.NET. Customer
understands that Customer will be responsible to pay the full costs of the services until
contract has expired. Fees are non-refundable and payment obligations are non-
cancelable, except as provided in your purchase terms or where prohibited by law.
Term: 5 Year
Customer has the option to renew after this contract expires using the terms of the Master Services
Agreement. The Cisco Systems Universal Cloud Agreement includes the applicable Offer Description(s)
for the Cisco Collaboration Flex Plan located at www.cisco.com/go/cloudterms (collectively “Agreement”).
Both the terms in this Agreement and the Agreement between you and Cisco Systems for the Cloud
Service(s) must be accepted.
Year 5 Cost - Quote Total Qty Service
Term
Unit
Price
Qty
Months
Extended
Price
A-FLEX-NUCL-P
NU Webex Calling Professional
130 5 Year $7.88 60 $61,464.00
A-FLEX-NUCL-E
NU Webex Calling Workspace for
Common Area
10 5 Year $4.73 60 $2,838.00
A-AUD-OCP1-NU
OCPL from the US - Unlimited for
United States - NU
140 5 Year $3.50 60 $29,400.00
A-AUD-U-TN
Telephone number (TN) for United
States - Uncommitted
337 5 Year $1.00 60 $20,220.00
A-FLEX-ERC
Emergency Response Center Call fee
per location search US
1 5 Year $0.72 60 $43.20
AMS-FEE-MISC
Miscellaneous Fee Estimated Telco
taxes and fees
1 5 Year $596.91 60 $35,814.60
Monthly Total $2,496.33
Annual Total $29,955.96
Total $149,779.80
DocuSign Envelope ID: 4F1EEFE6-54EF-4E59-AE16-45ECA25D6A22
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This Agreement may be executed in one or more counterparts, each of which will be deemed an original
but all of which together will constitute one and the same instrument. Delivery of an executed counterpart
of a signature page to this Agreement by facsimile, .pdf or other electronic means will be as binding and
effective as delivery of a manually executed counterpart to the Agreement.
By signing below, each of the Parties, intending to be legally bound thereby, agrees to the terms of this
Agreement.
Payment Terms and Conditions:
1.AMS.NET will require a Purchase Order referencing this Quote # and an authorized representative must sign this
proposal.
2. Payment Terms are NET 30. Payments made beyond 30 days are subject to a finance charge of 1.5% per month.
Customer agrees to pay all collection costs and attorney fees or late payments if applicable. . In the event that a site’s
readiness is delayed by the customer, customer agrees to accept and pay invoices that reflect services already received.
3. Shipping charges and sales tax will not be added to this order as these services on non-taxable.
4. The laws of the State of California will apply to this sale.
5. The term “start date” means the first business day on which the service starts. Minor omissions or variances in
performance of the System that do not materially or adversely affect the operation of the system, shall not be deemed to
have postponed the start date. Seller shall use its best efforts to make timely delivery of start date. HOWEVER, ALL
STATED DELIVERY AND START DATES ARE APPROXIMATE AND EXCEPT AS EXPRESSLY PROVIDED IN THIS
AGREEMENT, SELLER SHALL, UNDER NO CIRCUMSTANCE, BE DEEMED TO BE IN DEFAULT HEREUNDER OR BE
LIABLE FOR CONSEQUENTIAL, INCIDENTAL OR SPECIAL DAMAGES OR COMMERCIAL LOSS RESULTING FROM
DELAYS IN DELIVERY OF START DATE.
6. Early Terminate Fee (ETF): Customer is subject to Early Termination fees for the remaining value on contract if contract
is terminated before the contract end date. AMS will deduct contract total minus total paid by customer to calculate value of
the ETF. ETF Payment terms are subject to same payment terms listed above.
CITY OF RANCHO PALOS VERDES, AMS.NET
a municipal corporation
____________________________________ By: ________________________
John Cruikshank, Mayor Pro Tem Name:
Title:
ATTEST:
_________________________________ Address: 502 Commerce Way, Livermore, CA
Teresa Takaoka, City Clerk 94551 925-245-6100
APPROVED AS TO FORM:
ALESHIRE & WYNDER, LLP
_________________________________
William W. Wynder, City Attorney
DocuSign Envelope ID: 4F1EEFE6-54EF-4E59-AE16-45ECA25D6A22
Diana Monaghan
Secretary
13
7. Cisco Cloud services purchased from AMS.NET requires customer to accept Cisco’s Universal Cloud agreement located
on Cisco Systems’ Website. This Universal Cloud Agreement describes the rights and responsibilities related to the Cloud
Service(s) You purchase from Cisco or an Approved Source and is between You and Cisco. The Universal Cloud
Agreement includes the applicable Offer Description(s) for the Cisco Collaboration Flex Plan located at
www.cisco.com/go/cloudterms (collectively “Agreement”). By clicking ‘accept,’ or using the Cloud Service, You agree to the
terms of this Agreement. If You do not have authority to enter into this Agreement, or if You do not agree with its terms, do
not click ‘accept’ and do not use the Cloud Service. If You determine that You cannot comply with the terms of this
Agreement after You have paid for the Cloud Service, You may terminate Your access to the Cloud Service for a full refund
provided You do so within thirty (15) days of Your purchase.
8. AMS.NET will invoice against the original contract once a Purchase Order is received and processed by the AMS.NET
internal team. Failure to pay invoices may lead to cancellation of the manufacturer subscription and early termination
penalties may apply. Each contract has an annual adjustment period process to calculate and bill for overconsumption. At
the end of each contract year, any additional licenses added during the prior year will be calculated and added to the
contract. In order to renew the subscription, please email a purchase order for the renewal term to Mike Bruington at
mbruington@ams.net, within 45-days of the end of the initial term. AMS.NET will send out customer reminders notifying
them of the impending renewal and the customer must provide purchase order for the renewal term to AMS.NET, Mike
Bruington at mbruington@ams.net, in writing 45-days prior to the end-of-term to avoid cancellation. Customer is subject to
early termination fees for the remaining value on the contract if contract is terminated before the contract end date.
AMS.NET Tax ID: 94-3291626
C7 License: 763508
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About AMS.NET
AMS.NET is an innovative technology solution provider delivering business outcomes to organizations for more than
30 years. The company was established more than two decades ago to provide technical support to local school
districts in California. Today, AMS.NET provides education, local government and businesses a comprehensive
technology solution including design, implementation and support services.
With a consultative approach, consideration is taken to understanding technology requirements, existing equipment,
industry, growth plan and budget. Leveraging proven and emerging technologies through leading manufacturers,
AMS.NET’s certified engineers architect a solution that supports your initiatives and allows for future growth.
Prior to implementation, we can provide complete structured wiring services and post deployment, a host of managed
services and maintenance plans to ensure your network and equipment are running at optimum performance.
Many financing options are available. With experience in the public sector around procurement vehicles, E-rate
expertise and leasing options, we can make recommendations specific to your industry and technology solution.
Our extensive reference list is a tribute to our ability to successfully design, manage and implement technology
solutions that support your initiatives. With more than 30 years of successfully providing technology solutions, you can
be assured that we have the capability, experience and stability to be your trusted partner. And we’ll be here for future
needs!
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AMS.NET versus the Competition
·Established proven partner in your vertical
·150+ employees throughout the state of
California
·Multi-vendor network support
·Complete architecture solutions
·Elite manufacturer partnerships– Cisco Gold
Partner since 2007
·Skilled and Certified Engineers- CCIE’s in
networking, security, voice
·Advanced manufacturer technology
specializations
·Structured cabling- C-7 Contractor and
RCCD Certified
·Certified project management – PMP
Certification
·Executive management accessibility
regardless of the customer size
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AMS.NET Customers
The Buckley School
Jose Tagle
(818) 339-2195
jtagle@buckley.org
3900 Stansbury Avenue
Sherman Oaks, CA 91423
City of Hercules
Faye Flores
(510) 245-4802
fflores@ci.hercules.ca.us
111 Civic Drive
Hercules, CA 94547
Foothill-De Anza Community College
Sharon Luciw
(650) 949-6161
luciwsharon@fhda.edu
12345 S El Monte Rd.
Los Altos, CA 94022
Oro Grande Elementary School District
Andrew Mercado
(760) 243-5884 ext 221
andrew_mercado@orogrande.org
PO Box 286
Oro Grande, CA 92368
City of Sunnyvale
Ai-Chan Thai
(408) 730-3048
athai@sunnyvale.ca.gov
650 W. Olive Ave
Sunnyvale, CA 94088
Win River
Kevin Fontes
(530) 782-0059
kevin.fontes@win-river.com
2100 Redding Rancheria Rd.
Redding, CA 96001
Other AMS.NET Customers (Partial List)
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How to Reach Us
Sales:
For sales based inquiries, please contact our Support Contract Specialist, Michael Bruington.
mbruington@ams.net
925-245-6165
TAC:
To open a TAC case against an existing MVaas UCM Cloud Agreement, please contact our TAC team.
Phone
925-245-6111
800-893-3660, Option 2, 2
925-245-6100, Option 2, 2
Email
mvaas@ams.net
Web
http://www.ams.net/customer
DocuSign Envelope ID: 4F1EEFE6-54EF-4E59-AE16-45ECA25D6A22
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Appendix
DocuSign Envelope ID: 4F1EEFE6-54EF-4E59-AE16-45ECA25D6A22
Offer Description
Controlled Doc. # EDCS-13324740 Ver: 3.1 Last Modified: Mon Feb 11 08:13:58 PST 2019
CISCO PUBLIC INFORMATION, Cisco Collaboration Flex Plan_v3.1.docx
1
Offer Description : Cisco Collaboration
Flex Plan
This Offer Description (the “Offer Description”) describes Cisco Collaboration Flex Plan. Your
subscription is governed by this Offer Description and the Cisco Universal Cloud Agreement located
at www.cisco.com/go/uca (or similar terms existing between You and Cisco) (the “Agreement”), and
any Software You install is licensed under the Cisco End User License Agreement located at
www.cisco.com/go/eula (the “EULA”). Capitalized terms used in this Offer Description and/or the
Order not otherwise defined herein have the meaning given to them in the Agreement.
Table of Contents
1. Offer Description. .......................................... 1
1.1. Cisco Collaboration Flex Plan. ................ 1
1.2. Education End Users. .............................. 2
2. License Model Terms. .................................... 2
2.1. Named User. ............................................ 2
2.2. Active User. ............................................. 2
2.3. Enterprise Agreement. ............................ 2
2.4. Shared Meetings. .................................... 3
3. Supplemental Terms and Conditions. ............ 3
3.1. Term. ....................................................... 3
3.2. Restrictions on Use by Minor Children. .. 3
3.3. Service Suspension. ............................... 3
3.4. Third-Party Products. ............................. 3
3.5. Geographic Terms and Restrictions. ...... 4
3.6. PSTN Requirement and Emergency
Response Disclaimer. .................................... 4
3.7. Cisco Webex Hybrid Services. ............... 4
4. Data Protection. ............................................. 5
4.1. Cooperation with Law Enforcement. ...... 5
4.2. Accounts for Personal Use. .................... 5
5. Support. ......................................................... 5
Exhibit A Offer Description Supplement for
Education End Users .......................................... 7
1. Offer Description.
1.1. Cisco Collaboration Flex Plan.
A Cisco Collaboration Flex Plan subscription allows You to flexibly deploy various Cisco-
hosted software-as-a-service offerings (“Cloud Services”) and licensed software
(“Software”) for on-premises or partner-hosted deployments. Cloud Services offered in the
plan include: Webex Meetings, Webex Calling, Webex Calling (formerly Cisco Spark Call),
BroadCloud Calling, and Webex Teams. In an on-premises or partner-hosted deployment,
Cisco offers the following Software: Cisco Meeting Server , Cisco Unified Communications
Manager, and HCS. Note that when You choose an on-premises or partner-hosted
deployment, You will also receive Webex Teams (a Cloud Service).
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The Cloud Services and Software are available under license models for named user
(customer is obligated to pay per user), active user (customer is obligated to pay for actual
usage), enterprise agreement (customer is obligated to pay for enterprise-wide use), or
shared meetings (customer is obligated to pre-purchase a fixed number of meetings). Each
license model is further described in Section 2 of this Offer Description and reflected on the
Order You place with Your Approved Source.
1.2. Education End Users.
Cisco offers the Cloud Services and Software to Education End Users, as described in Exhibit
A of this Offer Description.
2. License Model Terms.
2.1. Named User.
Your payment obligation and Your right to use the Cloud Service s and Software is based on
the number of Named Users on Your Order, regardless of usage. A “Named User” is an
employee or contractor given access to the Cloud Service s and Software. Each Named User
receives a unique account that may not be shared or used by anyone other than the designated
employee or contractor. A Named User’s account may not be transferred to another person,
except upon: (a) termination of the Named User’s employment or (b) Cisco’s prior written
approval. You are solely responsible for the acts and omissions of, or any fees incurred by,
Your Named Users.
2.2. Active User.
Your payment obligation is based on the number of Knowledge Workers that access the Cloud
Services and Software and that host at least one Meeting (“Active Users”). “Knowledge
Workers” means Your employees and contractors who use computing or communicat ions
devices capable of running the Cloud Services and Software as part of their job duties
performed on Your behalf. Your Knowledge Worker count also includes the employees of any
affiliate that is included on Your Order. A “Meeting” is a meeting initiated: (a) in Webex
Meetings, Webex Teams, or Cisco Meeting Server; or (b) by phone using a Webex personal
conferencing number regardless of whether Webex Meetings, Webex Teams, or Cisco
Meeting Server is launched. An unscheduled meeting launched from a Webex Teams one-
on-one space will not count as a Meeting.
Your Order must reflect at least 250 Knowledge Workers and the greater of the following
number of Active Users: (c) 40 Active Users; (d) 15% of Your Knowledge Workers; or (e) if
You are migrating from an existing subscription, the number of Active Users on the Order
associated with Your existing subscription.
A “True Forward” is the process to determine the additional fees due for Average Active Users
that exceed the Active Users on Your Order. “Average Active Users” means the average
number of Active Users per month in months nine (9), ten (10), and eleven (11) of Your
previous subscription year. Under the active user license model, a True Forward is conducted
annually beginning in the second year of Your subscription term. If Your Average Active Users
exceed the Active Users on Your Order, Your Approved Source will bill You for the excess
Active Users. Your minimum payment obligation for the remainder of Your subscription term
will also increase to reflect the higher Active User count. A True Forward will never result in a
reduction of Your Active User count.
2.3. Enterprise Agreement.
The enterprise agreement license model is governed by the Cisco Enterprise Agreement
Program Terms, which are provided to You and require Your acknowledgment when You place
Your Order.
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2.4. Shared Meetings.
Your payment obligation and Your right to use the Cloud Services and Software is based on
the Concurrent Meetings Cap on Your Order. The “Concurrent Meetings Cap” is the
maximum number of cloud and on-premises meetings You are entitled to host simultaneously.
You may host an unlimited number of meetings during Your subscription term, provided that
You do not exceed the Concurrent Meetings Cap. If You exceed the Concurrent Meetings
Cap, You must pay for the additional meetings pursuant to the True Forward process below.
You must purchase a Concurrent Meetings Cap of at least one (1) but no more than twenty-
five (25) combined cloud and on-premises meetings. No more than 250 of Your employees
may be given access to Your cloud meetings.
A “True Forward” is the process to determine the fees due for Peak Concurrent Meetings that
exceed the Concurrent Meetings Cap on Your Order. “Peak Concurrent Meetings” means
the greatest number of meetings hosted simultaneously during the previous subscription
quarter. Under the shared meetings license model, a True Forward is conducted quarterly
beginning in the second quarter of Your subscription term. If Your Peak Concurrent Meetings
exceed the Concurrent Meetings Cap on Your Order, Your Approved Source will bill You for
the excees meetings. Your minimum payment obligation for the remainder of Your subscription
term will also increase to reflect the higher Peak Concurrent Meetings. A True Forward will
never result in a reduction of Your Concurrent Meetings Cap.
3. Supplemental Terms and Conditions.
3.1. Term.
The initial term starts on the earlier of (a) the date the Software is made available for download
or installation; or (b)(1) thirty (30) days from the date Cisco notifies You that any portion of the
Cloud Service is ready for You to start provisioning; or (b)(2) the date any portion of the Cloud
Service has been provisioned, and lasts for the period stated in the Order.
3.2. Restrictions on Use by Minor Children.
The Cloud Service is not intended for use by persons younger than the age of consent in their
relevant jurisdiction (e.g.,13 years old in the United States under the US Children’s Online
Privacy Protection Act of 1998, or 16 or 13 years old i n the European Union as per Member
State law) (“Minor Children”). Minor Children are not permitted to create an account to use
the Cloud Service, and You will not authorize Minor Children to access the Cloud Service.
3.3. Service Suspension.
In addition to the termination rights set forth in the Agreement, Cisco may temporarily suspend
Your access to the Cloud Service immediately upon notice to You (in accordance with the
notice provisions set forth in the Agreement) if there is an unusual spike or increase in Your
use of the Cloud Service and we determine that such traffic or use is fraudulent.
3.4. Third-Party Products.
There are integrated applications and bots that You can download and use with the Cloud
Service. Many of these integrated applications and bots are third -party products. Cisco does
not support or warrant third-party products and disclaims all responsibility and liability for
third-party products used with the Cloud Service. If You use a third-party product, the terms
of use for that third-party product are between You and the provider. Some third-party
products may contain tracking technology. Accordingly, it is Your responsibility to read the
third party’s disclosures, terms of use, and privacy poli cy before using such third-party
products with the Cloud Service.
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3.5. Geographic Terms and Restrictions.
In accordance with global telecommunications law and regulations, the Cloud Service is
currently available in the countries listed here. If the Cloud Service is not available in a country,
purchases will be restricted.
a. Pakistan.
If You access the Cloud Service in Pakistan using integrated VoIP, You are responsible, and
Cisco has no liability for, ensuring that Your internet service provider has the necessary
authorizations to provide VoIP.
b. Russia.
If You use the Cloud Service in Russia, You acknowledge that You are the data ope rator as
defined under Russian law for purposes of Your users’ personal data that is collected and
processed in connection with the Cloud Service.
3.6. PSTN Requirement and Emergency Response Disclaimer.
a. PSTN Requirement.
In order to use Webex Calling, Webex Calling (formerly Cisco Spark Call), or BroadCloud
Calling, You must purchase a PSTN local, long-distance, emergency dialing, and direct-
inward-dial service from a Cisco-approved third-party service provider to be combined with
the Cloud Service. Once You have deployed the Cloud Service combined with PSTN from a
Cisco-approved service provider, the emergency response location for Your Authorized
Users, for purposes of their emergency calls to national or state -designated emergency
numbers, will be limited to Your company address, regardless of their calling device, line,
and location, unless they are directly provisioned and registered to the Cloud Service using
their private address.
b. Emergency Response Disclaimer.
YOUR EMERGENCY RESPONSE LOCATION FOR PURPOSES OF EMERGENCY CALLS IS
LIMITED TO YOUR COMPANY ADDRESS. IT IS YOUR RESPONSIBILITY TO ADVISE YOUR
AUTHORIZED USERS TO ALWAYS PROVIDE THEIR CURRENT LOCATION WHEN CALLING
EMERGENCY SERVICES. IF YOUR BROADBAND CONNECTION, PSTN SERVICE, OR
ELECTRICAL POWER FAILS OR IS TEMPORARILY SUSPENDED OR INTERRUPTED, OR ANY
OTHER ISSUE INTERRUPTS YOUR NETWORK CONNECTIVITY, THE CLOUD SERVICE
(INCLUDING EMERGENCY CALLS) WILL ALSO FAIL. CISCO WILL NOT BE LIABLE FOR ANY
CLAIMS ARISING FROM FAILURE OF YOUR NETWORK CONNECTIVITY.
3.7. Cisco Webex Hybrid Services.
Cisco Webex Hybrid Services allow You to connect Your existing on-premises infrastructure
with the Webex cloud platform. If You choose to use Cisco Webex Hybrid Services, You will
be required to download and install software applications on Your premises to enable
integration with Cisco Webex (“Hybrid Software”). You will exercise exclusive control over
the Hybrid Software in Your environment. You will maintain the Hybrid Software in a secured
environment accessible only to Your authorized employees and agents. You will implement
and maintain appropriate technical and organizational measures designed to protect the
Hybrid Software against accidental loss, destruction or alteration, unauthorized access, or
unlawful destruction. You also represent and warrant that You: (i) have an information security
program that complies with generally applicable data privacy and security laws and
regulations and is appropriate to the nature and scope of Your activities and services; (ii)
conduct routine risk assessments of Your (or Your subcontractor’s) information security
program; (iii) regularly employ a current version of industry leading virus and malware
protection software; and (iv) otherwise follow industry best practices to protect Your network
environment.
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Some countries may consider operation of the Hybrid Software a regulated activity. You
represent and warrant that You have obtained all requisite authority to operate the Hybrid
Software. You agree that You will operate the Hybrid Software only in those countries where
the Cloud Service is available and unrestricted as set forth in Section 3.5 above.
You hereby hold Cisco (and its officers, directors, employees, shareholders, custo mers,
agents, successors, and assigns) harmless from and against any and all loss, damages,
liabilities, settlement, costs, and expenses (including legal expenses and the expenses of
other professionals) as incurred, resulting from Your breach of this Sect ion 3.7.
4. Data Protection.
Cisco’s data protection obligations are set forth in the Agreement. Additionally, the Webex Teams,
Webex Meetings, Webex Calling, and BroadCloud Calling Privacy Data Sheets supplement the
Cisco Privacy Statement and describe the Personal Data that Cisco collects and processes as part
of the delivery of the Cloud Service to You.
4.1. Cooperation with Law Enforcement.
If required by law, Cisco may cooperate with law enforcement authorities in the investigation
of suspected or alleged illegal or other activities. This may include, but is not limited to,
disclosure, where possible, to the relevant law enforcement authorities of Your Personal Data,
Your content, and the content of Your transmissions through the Cloud Service.
4.2. Accounts for Personal Use.
If You create an account to use to the Cloud Service for personal use, Your employer’s policies
will not apply to the data that You share while using the Cloud Service. However, if You use
Your employer-issued email address and Your employer later purchases the Cloud Service
from Cisco, You will be required to update the email address associated with Your account to
a personal email address. Cisco recommends that You use Your personal email address to
access the Cloud Service for personal use. If You want to change Your email address, You
can do so by following these instructions. If You do nothing, Your account and Personal Data
will be controlled by Your employer and Your use will be subject to Your employer’s policies.
5. Support & Maintenance.
The Cloud Service and Software include basic online support and phone support. Support will be
provided by Cisco, except for BroadCloud Cal ling and HCS, in which case support will be provided
by Your third-party service provider. When support is being provided by Cisco, Cisco will respond
as set forth in the table below and may require information from You to resolve service issues. You
agree to provide the information requested and understand that a delay in providing the information
to Cisco may delay resolution and response time.
Online Support allows access for support and troubleshooting via online tools, email and web case
submission only. No telephone access is provided. Case severity or escalation guidelines are not
applicable. Cisco will respond to a submitted case no later than the next business day during
standard business hours.
Phone Support provides Cisco Technical Assistance Center (TAC) access 24 hours per day, 7 days
per week to assist by telephone, or web case submission and online tools with use and
troubleshooting issues. Cisco will respond within one (1) hour for Severity 1 and 2 calls received.
For Severity 3 and 4 calls, Cisco will respond no later than the next business day.
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You will also have access to Cisco.com, which provides helpful technical and general information
about Cisco products, as well as access to Cisco's on -line knowledge base and forums. Please
note that access restrictions identified by Cisco from time to time may apply.
For Software, Cisco will provide (i) work-around solutions or patches to reported problems and (ii)
major, minor, and maintenance releases of the licensed Software version, which can be accessed
on Cisco Software Central. You may be required to update to the latest Software release to correct
a reported Software problem.
The below table outlines Cisco’s response objectives for submitted cases based on case severity.
Cisco may adjust assigned case severity to align with the Severity definitions below.
Software Support
Service
Technical Support
Coverage
Response Time
Objective for Case
Severity 1 or 2
Response Time
Objective for Case
Severity 3 or 4
Basic with Phone
Support
24x7 via Phone &
Web
Response within 1
hour
Response within next
Business Day
Basic with Online
Support Web Response to all cases within next Business Day
during Standard Business Hours
The following definitions apply to this Section 5:
Response Time means the time between case submission in the case management system to
support engineer contact.
Severity 1 means the Cloud Service or Software is unavailable or down or there is a critical impact
to a significant impact to Your business operation. You and Cisco both will commit full-time
resources to resolve the situation.
Severity 2 means the Cloud Service or Software is degraded or significant aspects of Your
business operation are negatively impacted by unacc eptable software performance. You and Cisco
both will commit full-time resources during Standard Business Hours to resolve the situation.
Severity 3 means the Cloud Service or Software is impaired, although most business operations
remain functional. You and Cisco both are willing to commit resources during Standard Business
Hours to resolve the situation.
Severity 4 means minor intermittent functionality or performance issue, or information is requir ed
on the Cloud Service or Software. There is little or no impact to Your business operation. You and
Cisco both are willing to provide resources during Standard Business Hours to provide assistance
or information as requested.
Business Day means the generally accepted days of operation per week within the relevant region
where the support will be performed, excluding local holidays as observed by Cisco.
Local Time means Central European Time for support provided in Europe, Middle East and A frica,
Australia’s Eastern Standard Time for support provided in Australia, Japan’s Standard Time for
support provided in Japan , and Pacific Standard Time for support provided in all other locations.
Standard Business Hours means 8am to 5pm Local Time (relative to the location of the Cisco
TAC) on Business Days.
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Exhibit A Offer Description Supplement for
Education End Users
1. Supplemental Terms and Conditions.
In the main body of the Offer Description, the following paragraphs are inserted at the end of
Section 3:
1.1. Education End Users.
Cisco Collaboration Flex Plan for Education is intended for use by public or private
institutions considered a school, college, university, or other education provider, under
applicable law, regulation, or other government policy (“Education End Users”).
a. Obligations with Respect to Minor Children.
As between Cisco and Education End User:
Education End User is solely responsible for providing notices to and obtaining appropriate
consents from parents and guardians of Minor Children for the collection, use, and
processing of Personal Information by Education End User and Cisco in connection with the
delivery of the Cloud Service;
Education End User will provide such notices and obtain such consents before any
collection, use, or other processing of Personal Information of Minor Children, and upon
reasonable request will provide evidence of such notices and consents to Cisco in a timely
manner; and
Education End User will provide parents and guardians with the ability to request access,
correction, deletion, or suppression of the Personal Information collected from Minor
Children.
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Certificate Of Completion
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Subject: City of Rancho Palos Verdes - Complete with DocuSign: Price Quote Q-00069710 Cisco Cloud Calling -
Source Envelope:
Document Pages: 30 Signatures: 8 Envelope Originator:
Certificate Pages: 5 Initials: 1 Lukasz Buchwald
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Time Zone: (UTC-08:00) Pacific Time (US & Canada)
30940 Hawthorne Blvd.
Rancho Palos Verdes, CA 90275
lbuchwald@rpvca.gov
IP Address: 72.34.97.146
Record Tracking
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10/3/2023 3:00:48 PM
Holder: Lukasz Buchwald
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Diana Monaghan
dmonaghan@ams.net
Secretary
AMS.NET, Inc.
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City of Rancho Palos Verdes
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