CC SR 20220607 L - One Stop Center Report
CITY COUNCIL MEETING DATE: 06/07/2022
AGENDA REPORT AGENDA HEADING: Consent Calendar
AGENDA TITLE:
Consideration and possible action to receive and file a report on virtual access for
intergovernmental services.
RECOMMENDED COUNCIL ACTION:
(1) Receive and file a report on “one-stop” centers for intergovernmental services and
virtual centers.
FISCAL IMPACT: N/A
Amount Budgeted: N/A
Additional Appropriation: N/A
Account Number(s): N/A
ORIGINATED BY: McKenzie Bright, Administrative Analyst
REVIEWED BY: Karina Bañales, Deputy City Manager
APPROVED BY: Ara Mihranian, AICP, City Manager
BACKGROUND AND DISCUSSION:
At the City Council meeting on February 2, 2022, Councilmember Cruikshank requested
that a report be brought back regarding the development of a one-stop center on the
eastern side of the City for public access to intergovernmental services. There have been
discussions to develop a one-stop center along Western Avenue at the Staff level for a
number of years.
On January 27, 2022, the South Bay Cities Council of Governments (SBCCOG) provided
a presentation to the SBCCOG Board of Directors which, among other things,
encouraged city leaders to consider ways to develop sustainable infrastructure,
particularly in relationship to the utilization of the South Bay Fiber Network (SBFN). One
proposed example was a one-stop center in the Terraces shopping center in the 28900
block of Western Avenue, to provide a centralized location for Peninsula and San Pedro
residents to access Los Angeles County services.
The SBFN is a dedicated fiber-optic network in the South Bay, connecting city halls and
other local regional public agencies with high -speed, low-cost broadband connectivity,
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including the Rancho Palos Verdes Civic Center. While the SBFN is intended to expand,
the Terraces shopping center is not included in the network at this time.
SBCCOG staff monitors for grants which could potentially fund a one-stop center in the
Terraces shopping center, but there are not currently any grants which the City would be
competitive for, as most, if not all, grants that would be applicable for this project prioritize
funding for disadvantaged communities.
A remote kiosk to provide local government resources on the east side of the Cit y has
been considered by the City Council and City Staff for a number of years but not actively
pursued due to logistics and cost concerns. However, City Staff routinely connects
residents with intergovernmental services where appropriate through the course of daily
activities. Most state and county services are available online, and due to the size and
diversity of services provided by the state and county, digital connections are more user-
friendly, cost effective, and feasible than a physical location. Therefore, Staff will continue
to encourage residents to utilize existing City resources, particularly digital resources.
This meets the SBCCOG’s recommended action of utilizing the SBFN and the
combination of community services as an environmentally conscious use of space and
resources, as residents can utilize existing infrastructure at City facilities to virtually
access multiple services at the same time.
Utilization of Virtual Resources for a One-Stop Center
Currently on the City website, Staff provides links to intergovernmental resources related
to City services, as appropriate. For example, within the City’s Code Enforcement page
on animal control services, the website provides links and phone numbers for the Los
Angeles County Department of Animal Care and Control, which the City contracts with to
provide such services. Additionally, the RPV Community Action Network (RPV CAN)
pages provide links to relevant state, county, and local nonprofit services for older and
disabled residents. Similar referrals are provided across the City website.
Following direction provided by the City Council on February 1, 2022, a county
department has been highlighted in the City Manager’s Weekly Administrative report to
help residents understand what resources are provided by the county. Utilizing the Guide
to County Services as a reference for departments to highlight, there will be over 40
unique spotlights.
During the City Council Goals Workshop on March 9, 2022, a suggestion was made to
provide a virtual directory to county, state, federal, and various private services. Where
appropriate, links are included on the City website. Due to the breadth of services
provided by other agencies, a comprehensive directory on the City’s website of all
services provided by all agencies would not result in an intuitive or user-friendly
experience. At the state level, there are over 230 departments, offices, or boards; at the
federal level, there are over 625 agencies. Furthermore, residents likely have less direct
interaction with higher levels of government, as many of the services they interact with on
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a routine basis are provided by the City or county. Staff recommends that the existing
directories and links to county/state/federal services continue to be maintained and
developed, but not to provide a comprehensive directory of all intergovernmental services
available.
For private companies, the City lists information for all companies that hold a City
Business License on an annual basis. Any business that does business in the City – either
permanently or for single products, excluding online purchases – is required to hold a City
Business License.
Utilizing the SBFN to encourage residents to utilize Wi -Fi at City Hall helps enhance
resident connectivity and minimize vehicular trips, providing environmentally-conscious
use of space and resources. Staff will continue to expand the City’s digital resources to
best connect resources to broader services where feasible and beneficial.
CONCLUSION:
In place of planning for a physical space for a one-stop intergovernmental service center,
Staff will continue to use existing digital, print, and interpersonal resources to help connect
residents to services at all levels of government.
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