Turbo Data Systems and Cities of Rolling Hills and Rolling Hills Estates - FY2022-064 AGREEMENT TO PROVIDE FOR PROCESSING OF PARKING CITATIONS BETWEEN
TURBO DATA SYSTEMS AND THE CITIES OF ROLLING HILLS, ROLLING HILLS ESTATES,
AND RANCHO PALOS VERDES
This Professional Services Agreement For Processing of Parking Citations (the
"Agreement") is entered into by and between Turbo Data Systems, Inc (TDS), a California
Corporation, and the City of Rolling Hills Estates, a general law city and municipal corporation,
the City of Rancho Palos Verdes, a general law city and municipal corporation, and the City of
Rolling Hills, a general law city and municipal corporation (hereinafter individually referred to as
"City" and collectively referred to as the "Cities" or as "Agency") TDS and Agency are also
referred to individually as a "Party" and collectively as the "Parties "
RECITALS
A TDS desires to perform and assume responsibility for the provision of professional
processing of parking citation consultant services required by the Cities,
B TDS represents that it is experienced in providing professional processing of
parking citation consultant services to public entities, is licensed in the State of California, and is
familiar with the plans of the Cities, and
C TDS and Agency desire to enter into this Agreement, whereby TDS will process
parking citations for Agency pursuant to the terms and conditions set forth herein
NOW,THEREFORE, the Parties hereto agree as follows
1 LEAD AGENCY Rancho Palos Verdes will act as the lead Agency for purposes of this
Agreement and shall serve as the liaison between the Cities and TDS Rancho Palos Verdes
will receive all reports, information, and revenue, which are required to be provided by TDS
pursuant to this Agreement, on behalf of all the Cities Rancho Palos Verdes shall
supply copies of all reports or data provided by TDS to Rolling Hills Estates and Rolling Hills
within 30 calendar days of receipt of same from TDS Rancho Palos Verdes also shall provide
to Rolling Hills Estates and Rolling Hills a monthly report, indicating the share of each
city's prior month's revenues, and distribute each city's allocated amount with such
monthly report
2 CONTRACT OFFICER Karina Banales, Deputy City Manager, or such person as may be
designated by the Rancho Palos Verdes City Manager, is hereby designated as being
the representative of the Agency authorized to act in its behalf with respect to the work
and services specified herein and to make all decisions in connection therewith
("Contract Officer")
3 PURPOSE The purpose of this Agreement is for TDS to process parking citations for Agency
in a timely manner
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4 SCOPE OF SERVICES When and as directed by Agency in writing, TDS shall perform the
services identified in Exhibit A (Scope of Services), which is attached hereto and incorporated
herein by reference
5 PROHIBITION AGAINST SUBCONTRACTING AND ASSIGNMENT TDS shall not contract with any
entity to perform in whole or in part the work or services required hereunder without the express
written approval of each of the Cities Neither this Agreement nor any interest herein may be
assigned or transferred, voluntarily or by operation of law, without the prior written approval of
each of the Cities Any such prohibited subcontract, assignment, or transfer shall be void
6 TERM This agreement shall become effective for a period of five (5) calendar years,
commencing January 1, 2022
7 CONSIDERATION In consideration for services performed by TDS as provided in this
Agreement,Agency shall pay TDS pursuant to the terms set forth in Exhibit"B"(Consideration),
which is attached hereto and incorporated herein by this reference
8 PAYMENT OF FEES Charges determined on the basis set forth in Exhibit"B" shall be billed
on a monthly basis in arrears, and payment for undisputed amounts shall be made within
fifteen (15) days after receipt of such invoice
9 ACCOUNTING RECORDS Records of the citations processed by TDS shall be available for
examination by the Agency or its authorized representative(s) within one week following a
request by the Agency to examine such records
10 TIME OF PERFORMANCE Time is of the essence,and TDS shall perform the services required
by this Agreement in an expeditious and timely manner so as not to unreasonably delay the
purpose of this Agreement as set forth in Sections 1 and 3
11 INDEPENDENT CONTRACTOR At all times during the term of this agreement, TDS shall be
an independent contractor and shall not be an employee of the Agency The Agency shall
have the right to control TDS only insofar as the results of TDS's services rendered pursuant to
this Agreement, however, Agency shall not have the right to control the means by which TDS
accomplishes the services rendered pursuant to this Agreement
12 FACILITIES AND EQUIPMENT TDS shall,at its own cost and expense, provide all facilities and
equipment that may be required for performance of the services required by this Agreement
13 INDEMNIFICATION BY TDS
A TDS agrees to defend, indemnify, hold free, and harmless the City of Rancho Palos
Verdes, its elected officials, officers, agents, and employees, at TDS's sole expense, from and
against any and all claims, actions, suits, or legal proceedings brought against the City of Rancho
Palos Verdes, its elected officials,officers, agents,and employees arising out of the performance
of TDS, its employees, and agents of the work undertaken pursuant to this Agreement or its
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failure to comply with any of its obligations contained in this Agreement, regardless of the City
of Rancho Palos Verdes' passive negligence, but excepting such loss or damage which is caused
by the sole active negligence or willful misconduct of the City of Rancho Palos Verdes
B TDS agrees to defend, indemnify, hold free, and harmless the City of Rolling Hills
Estates, its elected officials, officers, agents, and employees, at TDS's sole expense, from and
against any and all claims, actions, suits, or legal proceedings brought against the City of Rolling
Hills Estates, its elected officials, officers, agents, and employees arising out of the performance
of TDS, its employees, and agents of the work undertaken pursuant to this Agreement or its
failure to comply with any of its obligations contained in this Agreement, regardless of the City
of Rolling Hills Estates' passive negligence, but excepting such loss or damage which is caused by
the sole active negligence or willful misconduct of the City of Rolling Hills Estates
C TDS agrees to defend, indemnify, hold free, and harmless the City of Rolling Hills,
its elected officials,officers, agents, and employees, at TDS's sole expense,from and against any
and all claims, actions, suits, or legal proceedings brought against the City of Rolling Hills, its
elected officials, officers, agents, and employees arising out of the performance of TDS, its
employees, and agents of the work undertaken pursuant to this Agreement or its failure to
comply with any of its obligations contained in this Agreement, regardless of the City of Rolling
Hills' passive negligence, but excepting such loss or damage which is caused by the sole active
negligence or willful misconduct of the City of Rolling Hills
14 INDEMNIFICATION BY AGENCY TDS shall use due care in processing work of the
Agency Any errors shall be corrected by TDS at no additional charge to the Agency TDS shall
be entitled to reimbursement from the Agency for any expenses incurred by TDS for the
correction of any erroneous information provided by the Agency and TDS shall not be
responsible for Agency's losses and expenses resulting from erroneous source materials
provided by the Agency Neither party shall be liable to the other for any indirect or
consequential losses or damages resulting from any errors within the scope of this Section
15 FAIR EMPLOYMENT PRACTICES/EQUAL OPPORTUNITY ACTS In the performance of this
Agreement, TDS shall comply with all applicable provisions of the California Fair Employment
Practices Act(California Labor Code Sections (410 et seq ) and the applicable equal employment
provisions of the Civil Rights Act of 1964(42 U S C 200e 217), whichever is more restrictive
16 AGENCY Except as Agency may specify in writing,TDS shall have no authority, expressed or
implied, to act on behalf of the Agency in any capacity whatsoever as an agent TDS shall have
no authority, expressed or implied, pursuant to this Agreement to bind Agency to any
obligation whatsoever
17 CHANGES IN LAW TDS shall notify Agency in writing of any changes in the processing of
parking violations as a result of changes in the law or DMV regulations affecting such violations
Upon such notice, Agency shall determine whether to implement the recommended changes
proposed by TDS or to terminate the Agreement as of the effective date of the change in law or
regulations
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18 OWNERSHIP OF SOFTWARE Agency acknowledges that the software and software
programs used by Agency or used for Agency's benefit which were developed by TDS are the
sole property of TDS and the Agency obtains no right or interest in the software by virtue of
this Agreement
19 OWNERSHIP OF DOCUMENTS All electronic and handwritten citations, electronic and
handwritten reports, electronic storage media, and other documents, including copies
and reproductions assembled or prepared by TDS or TDS'agents,officers,or employees in
connection with this Agreement, shall be the property of Agency and shall be delivered to the
Agency upon either the completion or termination of this Agreement
20 FORCE MAJEURE The Parties shall not be responsible for delays or failure in performance
resulting from acts beyond the control of Parties Such acts shall include, but are not limited
to, Acts of God, strikes, riots, acts of war, epidemics, fire, communication line failure,
earthquakes, or other disasters
21 TERMINATION This Agreement may be terminated by either party upon sixty (60) days
written notice At such time,TDS agrees to provide Agency, in computer readable form,a copy of
all data files used for purposes of carrying out the obligations under this Agreement
22 NOTICE Whenever it shall be necessary for either party to serve notice on the other
respecting this Agreement, such notice shall be served by certified mail addressed to
TDS Turbo Data Systems, Inc
1551 N Tustin Avenue Suite 950
Santa Ana CA 92705
Roberta.) Rosen, President
Agency City of Rancho Palos Verdes
30940 Hawthorne Boulevard
Rancho Palos Verdes,CA 90275
City of Rolling Hills
2 Portuguese Bend Road
Rolling Hills, CA 90274
City of Rolling Hills Estates
4045 Palos Verdes Dr N
Rolling Hills Estates, CA 90274
unless and until different addresses may be furnished in writing by either party to the other Such
notice shall be deemed to have been served within seventy-two (72) hours after the same has
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been deposited in the United States Post Office by certified mail This shall be valid and sufficient
service of notice for all purposes
23 EXTENT OF AGREEMENT This Agreement represents the entire and integrated
agreement between Agency and TDS and supersedes any and all prior negotiations,
representations, or agreements,either written or oral This Agreement may be amended only
by written instrument signed by all of the Parties In the event that any provision hereof is
deemed to be illegal or unenforceable, such a determination shall not affect the validity
or enforceability of the remaining provisions hereof, all of which remain in full force and
effect
24 CALIFORNIA LAW This Agreement shall be interpreted, construed and governed both as to
validity and to performance of the Parties in accordance with the laws of the State of California
Legal actions concerning any dispute, claim, or matter arising out of or in relation to this
Agreement shall be instituted in the Superior Court of the County of Los Angeles, State
of California In the event of litigation in a U S District Court,venue shall lie exclusively in the
Central District of California, in the County of Los Angeles, State of California
25 LITIGATION COSTS If any legal action or any other proceeding is brought to enforce the terms
of this Agreement, or because of an alleged dispute, breach, or misrepresentation in the
connection with any of the provisions of this Agreement, the successful or prevailing party or
parties shall be entitled to recover their reasonable attorneys' fees and other costs incurred
in that action or proceeding, including the costs of appeal in addition to any other relief to
which it or they may be entitled
26 INSURANCE TDS, at its own cost and expense, shall carry, maintain for the duration of the
Agreement, and provide proof thereof that is acceptable to Agency the insurance specified in
this Agreement under forms of insurance satisfactory in all respects to Agency
TDS shall procure and maintain insurance against claims for injuries to persons or damages to
property which may arise from or in connection with the performance of the work hereunder by
TDS, its agents, representatives, employees, or subcontractors
Minimum Scope of Insurance
Coverage shall be at least as broad as
Insurance Services Office form number GL 0002 (Ed 1 /73) covering Comprehensive General
Liability and Insurance Services Office form number GL 0404 covering Broad Form
Comprehensive General Liability, or Insurance Services Office Commercial General Liability
coverage ("occurrence" form CG 0001)
Insurance Services Office form number CA 0001 (Ed 1/78) covering Automobile Liability, code 1
any auto and endorsement Ca 0025
Workers' Compensation insurance as required by the State of California and Employer's Liability
Insurance
Minimum Limits of Insurance
TDS shall maintain limits no less than
s
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General Liability $1,000,000 per occurrence for bodily injury, personal injury and property
damage If Commercial General Liability Insurance or other form with a general aggregate limit
is used, either the general aggregate limit shall apply separately to this project/location or the
general aggregate limit shall be twice the required occurrence limit
Automobile Liability $1,000,000 per accident for bodily injury and property damage
Employer's Liability $1,000,000 per accident for bodily injury or disease
Deductibles and Self-Insured Retention
Any deductibles or self-insured retentions must be declared to and approved by Agency At
the option of Agency, either the insurer shall reduce or eliminate such deductibles or self-
insured retentions with respect to each Agency and its officers, officials, employees,
volunteers, and agents, or TDS shall procure a bond guaranteeing payment of losses and
related investigations, claim administration,and defense expenses
Other Insurance Provisions
Any failure to comply with reporting or other provisions of the policies including breaches
of warranties shall not affect coverage provided to each Agency and its officers,
officials, employees, volunteers and agents
TDS's insurance shall apply separately to each insured against whom claim is made or suit is
brought, except with respect to the limits of the insurer's liability
Each general liability insurance and automobile liability insurance policy shall be endorsed with
the following specific language
The City of Rancho Palos Verdes, its elected or appointed officers, officials, employees, agents,
and volunteers are to be covered as additional insureds with respect to liability arising out of
work performed by or on behalf of the TDS, including materials, parts,or equipment furnished in
connection with such work or operations
The City of Rolling Hills Estates,its elected or appointed officers,officials,employees,agents,and
volunteers are to be covered as additional insureds with respect to liability arising out of work
performed by or on behalf of the TDS, including materials, parts, or equipment furnished in
connection with such work or operations
The City of Rolling Hills, its elected or appointed officers, officials, employees, agents, and
volunteers are to be covered as additional insureds with respect to liability arising out of work
performed by or on behalf of the TDS, including materials, parts, or equipment furnished in
connection with such work or operations
Verification of Coverage
TDS shall furnish certificates of insurance evidencing all the coverage required above, naming
the Agency as additional insured All endorsements are to be received and approved by Agency
before work commences All required information is to be mailed to the address shown in
the NOTICE section of the Agreement
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27 COVENANT AGAINST DISCRIMINATION TDS covenants that, by and for itself, its heirs,
executors, assigns and all persons claiming under or through them, that there shall be no
discrimination against or segregation of, any person or group of persons on account of race, color,
creed, religion, sex, gender, sexual orientation, marital status, national origin, ancestry, or other
protected class in the performance of this Agreement TDS shall take affirmative action to ensure
that applicants are employed and that employees are treated during employment without regard
to their race, color, creed, religion, sex, gender, sexual orientation, marital status, national origin,
ancestry,or other protected class
28 NON-LIABILITY OF AGENCY OFFICERS AND EMPLOYEES No officer or employee of each
Agency shall be personally liable to the TDS, or any successor in interest, in the event of any
default or breach by any of the Agencies or for any amount,which may become due to TDS or to
its successor, or for breach of any obligation of the terms of this Agreement
29 EFFECTIVE DATE OF THIS AGREEMENT This Agreement may be executed in
counterparts, each of which shall be deemed to be an original, and such counterparts shall
constitute one and the same instrument and shall be effective from and after January 1, 2022
CITY • - - • PA ' : • 1.1141110..t-
By
By I - !
Name/Title "4/4/1/07 t i?
Date 11.111 IN 2-\
CITY O• 'OW G HI•IVES 40F
/,. I AP
B L.-J. i. A!1.7/E.
ame/Title ' ' RiPli,..., ...
Date 03/22/2022.
CITY OF ROLLIN ILLS
By / • /
Name/Title
Date 3 • -r
[SIGNATURES CONTINUE ON NEXT PAGE]
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TURBO DATA SYSTEMS, INC
By -ate—
Roberta J Rose
President
By ( "-4
Elie M Sleiman
Secretary
[END OF SIGNATURES]
Two corporate officer signatures required a corporation, with one signature required from each
of the following groups 1) Chairman of the Board, President or any Vice President, and 2)
Secretary, any Assistant Secretary, Chief Financial Officer or any Assistant Treasurer
CONSULTANT'S SIGNATURES SHALL BE DULY NOTARIZED, AND APPROPRIATE ATTESTATIONS
SHALL BE INCLUDED AS MAY BE REQUIRED BY THE BYLAWS, ARTICLES OF INCORPORATION, OR
OTHER RULES OR REGULATIONS APPLICABLE TO CONSULTANT'S BUSINESS ENTITY
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AGREEMENT TO PROVIDE FOR PROCESSING OF PARKING CITATIONS BETWEEN
TURBO DATA SYSTEMS AND THE CITIES OF ROLLING HILLS, ROLLING HILLS ESTATES,
AND RANCHO PALOS VERDES
EXHIBIT"A"
SCOPE OF SERVICES
TDS shall perform the following services in processing all parking citations
A Basic Processing—TDS will enter manual citations and citation dispositions into Agency's database
within 2 business days The basic service includes database maintenance,daily system backups,toll-
free phone number for the public, Interactive Voice Response System (IVRS) with customized
recorded information and citation lookup capability,pticket com web-based Inquiry System for the
public with customized content, Agency Service Representatives (8 00 am — 5 00 pm, Monday
through Friday, excluding holidays) to speak with the public regarding parking citation issues,
ongoing Client support, and documentation and training for use of the TDS-provided online system
B Handheld Ticket writer Interface-TDS will provide for automated import of electronic citations into
Agency's database within 1 business day TDS will maintain and update the hot sheet or scofflaw
files on a daily basis for Agency to upload into their handheld ticket writers TDS will work with
Agency to implement any changes required for handheld ticket writer equipment
C System and Document Storage-Citations paid or dismissed will be retained on the computer system
for 3 years and then removed Unpaid citations will be retained on the computer system for 5 years
and then removed Citation documents will be stored for 2 years from date of issue and then returned
to Agency or shredded Payment documents will be stored for 2 years from the date of payment
and then returned to Agency or shredded
D Online Reporting-Provide monthly reports online indicating the status of all citations,such reports to
be available for Agency access no later than the thirtieth(30th)day of the following month
E DMV Interface for Registered Owner Name Retrieval -Attempt to obtain names and addresses of
registered owners of cited vehicles for those citations that have not been cleared prior to their notice
generation date
F Notice Processing-Print the required Notice and mail to each registered owner whose name has been
retrieved within 10 to 21 days after the citation has been issued Includes second notices mailed for
bounced checks, partial payments,and name or address changes The notice date shall be extended
whenever there is an unusual delay in delivery of information or citations to TDS All postage, notice
forms and envelopes will be provided by TDS
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AGREEMENT TO PROVIDE FOR PROCESSING OF PARKING CITATIONS BETWEEN
TURBO DATA SYSTEMS AND THE CITIES OF ROLLING HILLS, ROLLING HILLS ESTATES,
AND RANCHO PALOS VERDES
G DMV Interface for Placing Registration Holds -Transmit a Notice of Delinquency to the California
DMV for vehicles with California license plates after a Notice of Violation has been mailed to the
registered owner and TDS has not received notification that the citation has been cleared This
Notice of Delinquency will be transmitted to the California DMV within 2 business days after the date
specified by the Agency to be the DMV Date
H DMV Interface for Releasing Registration Holds - Transmit a Notice to the California DMV that a
Notice of Delinquency has been cleared within 2 business days after TDS has received notification of
clearance
I DMV Interface for Monthly Payment File— Receive payment file from DMV as available (currently
monthly) and update DMV transactions into Agency's database, providing reporting for
reconciliation purposes
J Delivery Service — Manual citations will be mailed or scanned to TDS by Agency at their own
expense TDS reports will be provided online TDS will return any required documents via UPS and/or
US Mail
K Collection and Payment Processing-TDS will provide the following collection and payment processing
services for Agency
• Provide P 0 Box where payments are mailed
• Courier pickup from P 0 Box daily
• Open all mail
• Verify payment amounts and record on computer system within 2 business days(48 hours)
• Respond to reasonable non-judicial public inquiries by phone and mail
• Return questionable mail to Agency for decision
• Make bank deposits to Agency bank account using check scanning
• Verify amounts deposited,by citation number
• Provide toll-free number for citizen inquiries
• Provide weekly reports for bank statement reconciliation
• Provide monthly Paid Citation Distribution Report for Agency to make surcharge
payments to the County
• Scan checks and deposit parking funds (remote deposits) into Agency's bank account
Check scanning hardware and software is provided by Agency for its specific banking
requirements
• Contractor does not charge for remote deposits, however, the financial institution may
charge a fee,which is the responsibility of the Agency
• Agency's not set up for bank check scanning will incur additional courier fees
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AGREEMENT TO PROVIDE FOR PROCESSING OF PARKING CITATIONS BETWEEN
TURBO DATA SYSTEMS AND THE CITIES OF ROLLING HILLS, ROLLING HILLS ESTATES,
AND RANCHO PALOS VERDES
L Out of State Citations - TDS shall process citations for non-California license plates by entering the
citation information into the system database and reporting them along with all other citations on the
database with the standard reports If they become delinquent, requests for registered owner
information will be sent to the appropriate out-of-state DMV The Notice of Intent will be generated
to the registered owner and the fine amount requested TDS will incur all costs for out of state name
retrieval,including out-of-state DMV fees and charges TDS will receive payment from Agency based on
the amount of revenues collected from out-of-state citations after the Notice of Intent has been
issued This amount will be billed monthly for the prior months' receipts (as determined from our
database and/or reports) Payments collected via credit card will also incur credit card fees
M IVR and Web Payment Systems-Payment by Credit Card-Through the Interactive Voice Response
(IVR) System, and through the pticket com web site, we accept credit card payments via Visa,
MasterCard and Discover The systems authorize each transaction while the caller is on the phone
or online Agencies are given an authorization number or email confirmation to confirm their
charge The IVR system and the pticket com web payment system both automatically update the
citation database with the payment immediately Credit Card monies are paid to a Turbo Data
Systems bank account and are reconciled monthly Each Agency receives their own credit card
postlog which shows in detail which citations were paid and for what amount,along with the deposit
slip from the bank or the ACH deposit email showing that these funds have been deposited into the
Agency's account Should there be any charge backs to a merchant account,the funds are pulled
directly from the Turbo Data master account and the citation will be reactivated, much like a
bounced check The violator will be sent a notice and will then proceed to DMV hold TDS will
provide all services regarding reconciliation, reactivation of charge backs,etc Agency will not be
involved in the daily processing
N Administrative Adjudication Processing - TDS will provide for the processing of requests for
contesting citations, allowing for Agency processing of administrative reviews, tracking and
monitoring all relevant dates on an automated system, mailing timely notification to respondents
regarding the status of their claims, and scheduling of administrative hearings All Administrative
Adjudication information entered into the system is done in real time and is linked to existing database
information to ensure proper tracking of relevant dates, mailing names and addresses and other
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AGREEMENT TO PROVIDE FOR PROCESSING OF PARKING CITATIONS BETWEEN
TURBO DATA SYSTEMS AND THE CITIES OF ROLLING HILLS, ROLLING HILLS ESTATES,
AND RANCHO PALOS VERDES
pertinent information Administrative Review requests will be entered within 2 business days of receipt
Adjudication documents will be stored for 2 years from their activity date and then shredded
0 Paperless Appeals (eAppealsPRO & Scanning) —TDS will provide online appeal capability for the
public to appeal their citations online TDS will provide the scanning of all mailed-in appeal
documents and electronic storage of those documents TDS will provide an online application to
access the appeals, which will be searchable and sortable TDS will keep an electronic history of
processed appeals for at least two years
P Online Inquiry Access for Agency's Staff-Access includes online access 24 hours a day, 7 days a
week for Agency personnel to inquire on Agency's database This access includes citation inquiry
(includes citation status, history status,administrative adjudication status, notes,etc ),the ability to
enter and view notes, post dismissals/payments,view daily deposits made at TDS' facility and view
daily file transfers sent from the handheld ticket writer software and received at TDS' facility TDS'
technical staff will provide support TDS will provide a real-time secured high-speed connection to
the citation database through the Agency's Internet connection
Q Additional Notices—TDS will mail Other Correspondence as required for processing
R ICS Collection Service—Special Collections-Outstanding citations (DMV No-Holds or DMV Transfer
of Ownership Releases or Non-California plates) and any other citations deemed as delinquent
citations by Agency are transferred into the ICS system on a weekly basis Up to two collection
letters will be mailed for each ICS account requesting payment Payments are processed daily and
deposited to the Agency's regular citation processing bank account The TDS Agency Service
Center will handle all ICS related calls through a special toll-free number dedicated to ICS accounts
Monthly reporting shows all accounts moved to the ICS system and all payments received due to ICS
efforts
S Franchise Tax Board Offset Program—TDS will combine citations by license number for total amount
due,eliminate corporate names,retrieve SSN's by name from a 3rd party,combine accounts by SSN,
mail required FTB letters in advance of placing accounts at FTB, process payments generated by the
FTB process, receive phone calls generated by the FTB process, provide all systems and operational
procedures required for the FTB process,and provide complete reporting and reconciliation for the
FTB process Agency will be required to complete required FTB paperwork and forms (with TDS'
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AGREEMENT TO PROVIDE FOR PROCESSING OF PARKING CITATIONS BETWEEN
TURBO DATA SYSTEMS AND THE CITIES OF ROLLING HILLS, ROLLING HILLS ESTATES,
AND RANCHO PALOS VERDES
assistance), establish a SWIFT account with the FTB, and provide whatever assistance may be
required to work with the FTB regarding the FTB process
T Payment Plans - The Contractor will have a payment plan system in place to comply with all
legislation The plan will allow for waivers, when necessary, for indigent and non-indigent
individuals Plan requests will be submitted to the Agency for review/approval/denial The
Contractor will mail correspondence to let the applicant know the status of their payment plan
application and other details Payment Plans allow the Agency to waive fees for indigent persons,
adjust the length of the plan and set minimum payments due If a plan defaults prior to full payment,
the system automatically resumes the citation process (DMV, Collections, etc ) The Contractor
will provide customized Agency specific information for indigent payment plans on pticket corn
U Bank Account Management(Optional)
TDS will open a trust account in the name of the Agency to receive parking deposits for all parking
citation monies TDS will handle any NSF checks from this account and reactivate the citations TDS
will process any required refund checks TDS will send a, monthly surcharge check to the county
based on reporting TDS will pay their own invoice monthly and write a check to the Agency monthly
for the balance of the funds TDS will reconcile the account monthly and provide documentation to
Agency of reconciliation
V Handheld Ticketwriters—ticketPRO Magic
TDS will provide ticketPRO Magic Units (phones and printers) and citations and envelopes as
required at the pricing then in effect TDS will provide maintenance and support for the Automated
Citation Issuance System and the Field Units RemoteConnect Support for devices while in the field
TDS will provide a data plan with unlimited voice/text messaging for field units Software upgrades
as newer versions become available Support via email for support requests and for reporting
software/hardware issues
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AGREEMENT TO PROVIDE FOR PROCESSING OF PARKING CITATIONS BETWEEN
TURBO DATA SYSTEMS AND THE CITIES OF ROLLING HILLS, ROLLING HILLS ESTATES,
AND RANCHO PALOS VERDES
EXHIBIT"B"-CONSIDERATION
Basic Processing Services $1 255 per citation
$300 minimum in basic processing services required
Out of State Processing 35%of amount collected
No charge until payment is collected
Administrative Adjudication Letters $2 29 per letter mailed
Includes processing all administrative review result letters,hearing result letters,scheduling of all hearings
and processing hearing schedule letters for the public
Additional Correspondence $1 08 per letter mailed
Paperless Appeals(eAppeals PRO) included with Administrative Adjudication
Special Collections ICS (optional) 33%of amount collected (optional)
FTB Interagency Processing(optional) $2 50 per letter+15%of amount collected
Bank Account Management(optional) $100 per month plus bank fees/charges
Refund Checks/NSF's $5 00 each
Payment Plan Processing $10 per payment plan
Payment Plan Letters $1 08 per letter mailed
Courier Services for Banking $200 per month (not applicable if scanning
checks to your account or a
bank management Agency)
Fee Increases
Postal Rate Increase Offset—Fees will increase immediately to offset the amount of any postal increase
Annual CPI Increase—Fees will increase according to the CPI for each 12-month period
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