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CC SR 20210803 I - Tyler Munis Contract Amendment CITY COUNCIL MEETING DATE: 08/03/2021 AGENDA REPORT AGENDA HEADING: Consent Calendar AGENDA TITLE: Consideration and possible action to approve Amendment No. 1 to the existing Contract Services Agreement with Tyler Technologies, Inc. for the City’s financial services software. RECOMMENDED COUNCIL ACTION: (1) Authorize the Mayor to sign Amendment No. 1 to the existing Contract Services Agreement with Tyler Technologies, Inc. for ongoing Software as a Service (SaaS) system thereby extending the term through June 30, 2026 and increasing the sum to a not-to-exceed amount of $725,944.11, in a form approved by the City Attorney; and, (2) Authorize the City Manager or Director of Finance to execute change orders up to an additional 10% of the five-year term (not to exceed $30,600) as contingency funds for additional support as needed. FISCAL IMPACT: Included in the FY 2021-22 Adopted Budget. Extending the Agreement an additional five years will result in a cost of $305,920, which is approximately $61,200 per fiscal year. The total contract sum, which originated in 2016, will not exceed $725,944.11. Amount Budgeted: $61,200 Additional Appropriation: N/A Account Number(s): 101-400-1470-5201 [General Fund – Information Technology Data – Repairs and Maintenance] ORIGINATED BY: Vina Ramos, Deputy Director of Finance REVIEWED BY: Trang Nguyen, Director of Finance APPROVED BY: Ara Mihranian, AICP, City Manager ATTACHED SUPPORTING DOCUMENTS: A. Amendment No. 1 to the Agreement for Contract Services with Tyler Technologies (page A-1) B. Proposal for SaaS fees for five-years (page B-1) 1 BACKGROUND: On June 6, 2016, the City Council approved the Contract Services Agreement (Agreement) with Tyler Technologies, Inc. for five years to provide SaaS services for the City’s financial services software and hosting the Tyler software for an amount not to exceed $420,460, including financial implementation costs. After adding the change orders, mainly during the implementation period, the total not-to-exceed amount for five- years was $493,523.25. Of this amount, $268,264 was for the annual SaaS fee for five years. The annual SaaS fee is for hosting the Tyler Software which includes maintenance support and products and services for general ledger, purchasing, accounts payable, billing, human resources, payroll, and reports. On February 1, 2017, the City and consultant entered into a change order (CO No. 1) to remove the fixed assets, eProcurement, and project and grant accounting annual licenses along with the implementation services. This change order also added the annual licensing for the HR management and payroll along with implementation services resulting in a net increase of $78,763.25, bringing the contract sum to $499,223.25. On May 31, 2017, the City and consultant entered into a second change order (CO No. 2) to reduce unused data conversion services for the financial system and added additional data conversion services for payroll, resulting in a net reduction of $100 bringing the contract sum to $499,123.25. Lastly, on June 14, 2018, the City and consultant entered into a third change order (CO No. 3) reducing additional unused data conversion and additional services for payroll resulting in a net reduction/savings of $5,600 bringing the contract sum to $493,523.25. Table 1 on the next page provides a summary and reconciliation of the Tyler Agreement and actual payments to Tyler from June 6, 2016 to June 30, 2021. At the end of June 30, 2021, the City has over $73,499.14 of unspent implementation services. The additional payments listed in the Table 1 are for optional/additional services that are outside of the implementation and annual maintenance. The Planned Annual Continuation Education (PACE) is an optional service that Tyler offers for its clients. This service provides annual conference passes and training days to Staff at a reduced price. The form design changes are to address any changes to the custom designed forms such as purchase orders, W-2, paystubs, and vendor checks. Finally, the charges for supplies are for W-2 forms and check stubs. 2 Table 1: Tyler Technologies Contract and Payment Summary DISCUSSION: On June 15, 2021, the City Council approved the FY 2021 -22 extension with Tyler Technologies, however, this approval was only for one year. After this approval, Tyler contacted Staff and submitted a five-year proposal to provide the City an option to renew and lock the same rate for an additional five years (June 30, 2026). For the same services, as summarized in Table 2, the proposal per fiscal year is $61,184, a slight increase of approximately $6,500 and the total increase for five-years is $32,775 or 12%. Original Contract CO #1 CO #2 CO #3 Revised Contract Payment SaaS Fees 226,155.00$ 42,109.00$ -$ -$ 268,264.00$ 268,264.00$ Implementation 194,305.00$ 36,654.25$ (100.00)$ (5,600.00)$ 225,259.25$ 151,760.11$ TOTAL CONTRACT 420,460.00$ 78,763.25$ (100.00)$ (5,600.00)$ 493,523.25$ 420,024.11$ Additional Payments PACE Training $36,817.35 Form Design Changes $2,200.00 Supplies $883.42 Total Additional Payments $39,900.77 TOTAL PAYMENTS TO TYLER $459,924.88 3 Table 2: Proposal from Tyler Technologies for Amendment No. 1 Since the City’s conversion from the prior financial software system in 2016, the City has greatly improved its capabilities in financial processing, security, and reporting. The following are the major highlights of what the City has accomplished since converting to the Tyler software: • Process payroll in house rather than contracting with ADP for payroll and human resources. The City saved approximately $52,000 a year or $260,000 in the past five years. • Includes SaaS services for hosting the Tyler software. The hosting services provide full access without worrying about aging technology, security, infrastructure maintenance, hardware, and software costs. • Improved management of the City’s general ledger. • Increased transparency by improving the number of financial reports available to the public and to Staff for any detailed review and analysis. • Increased efficiencies and work productivity by streamlining the daily process and eliminating manual process. With the robust tools available in the Tyler software, Staff can quickly execute routine tasks and eliminate time -consuming data searches. • Improved internal control process by automated approval workflows and centralizing financial documents. This includes purchasing, accounts payable, miscellaneous billing, payroll, and personnel management. • Greatly reduced manual signatures and the use of paper. Current Renewal Change % of Change Financials: Accounting/GL 8,096$ 9,068$ 972$ 12% Cash Management 1,936$ 2,168$ 232$ 12% Purchasing 5,034$ 5,638$ 604$ 12% Human Capital Management: HR 5,421$ 6,072$ 651$ 12% Payroll w/ESS 11,334$ 12,694$ 1,360$ 12% Revenue: Accounts Receivable 2,710$ 3,035$ 325$ 12% General Billing 1,162$ 1,301$ 139$ 12% Productivity: Munis Analytics & Reporting (SaaS) 7,200$ 8,064$ 864$ 12% Tyler Content Manager SE 6,336$ 7,096$ 760$ 12% Tyler Forms Processing 5,400$ 6,048$ 648$ 12% Total Annual 54,629$ 61,184$ 6,555$ 12% Total for Five-Years 273,145$ 305,920$ 32,775$ 12% 4 CONCLUSION: Since the City went live with the Tyler software and SaaS hosting services in 2016, the system has been an essential tool for the City’s daily operations and operations efficiency. The system has improved the City’s internal control process, financial oversight, and transparency in City spending. Therefore, Staff recommends the City Council authorize the Mayor to sign Amendment No. 1 to exercise the first five-year option provided by the Agreement, in a form approved by the City Attorney. This would allow Tyler Technologies Inc. to continue providing SaaS services and hosting the City’s Tyler software for financial services until July 31, 2026. ALTERNATIVES: In addition to the Staff recommendation, the following alternative action is available for the City Council’s consideration: 1. Take other action, as deemed appropriate. 5 01203.0005/726118.3 AMENDMENT NO. 1 TO AGREEMENT FOR CONTRACT SERVICES THIS AMENDMENT NO. 1 TO THE AGREEMENT FOR CONTRACT SERVICES (“Amendment No. 1”) by and between the CITY OF RANCHO PALOS VERDES, a California municipal corporation (“City or “Client”) and TYLER TECHNOLOGIES, INC., a Delaware corporation (“Consultant” or “Tyler”) is effective as of July 1, 2021 (“Effective Date”). RECITALS A. City and Consultant entered into that certain Agreement for Contract Services dated June 6, 2016(the “Agreement”) for the provision, implementation, and operation by Consultant of Software as a Service (SaaS) System (“Services”) from July 1, 2016 through June 30, 2021, for an initial Contract Sum of $420,460. The Agreement provides an option for the City to renew the Agreement for one five (5) year term, and then subsequently for additional one (1) year terms, by mutual agreement of City and Consultant. B. On February 1, 2017, City and Consultant entered into a change order increasing the Contract Sum by $78,763.25 to $499,223.25. C. City and Consultant subsequently entered into a second change order dated May 31, 2017, reducing the Contract Sum by $100 to $499,123.25. D. City and Consultant subsequently entered into a third change order effective June 14, 2018, reducing the Contract Sum by $5,600.00 to $493,523.25. E. City and Consultant now desire to reduce the Contract Sum by $73,499.14, which represents unused implementation services from July 1, 2016 through June 30, 2021. F. City and Consultant also desire to exercise the option to extend the term of the Agreement for one five (5) year term commencing on the Effective Date and ending on June 30, 2026, and increase the Contract Sum, after the above reduction, by $305,920 to $725,944.11. TERMS 1. Contract Changes. The Agreement is amended as provided herein. Deleted text is indicated in strikethrough and added text in bold italics. a. Section 2.1, Contract Sum, is hereby amended as follows: “Subject to any limitations set forth in this Agreement, City agrees to pay Consultant the amounts specified in the “Schedule of Compensation” attached hereto as Exhibit “C” and incorporated herein by this reference. The total compensation, for the entire term five (5) year term commencing July 1, 2016 through June 30, 2026 (“Term”), including reimbursement for actual expenses, but excluding any software, products, and services added via a purchase order or signed quote, including any associated expenses, shall not exceed $725,944.11 (Seven Hundred Twenty-Five Thousand, Nine Hundred Forty-Four Dollars and Eleven Cents)Four Hundred Twenty Thousand Four Hundred Sixty Dollars ($420,460) (the “Contract Sum”) with total A-1 -2- compensation for the portion of the Term commencing July 1, 2021 and ending June 30, 2026 not to exceed $305,920 (Three Hundred Five Thousand Nine Hundred Twenty Dollars), unless additional compensation is approved pursuant to Section 1.8. The not to exceed amounts are based on the mutually agreed scope of services and may not be exceeded unless approved by the Contract Officer in advance pursuant to Section 1.8 of this Agreement. For the avoidance of doubt, in the event that the estimated travel budget provided for in Exhibit C is exceeded, Tyler shall continue to travel as needed to reasonably perform the services for the mutually agreed scope provided for under this Agreement, and City shall not be responsible for any reimbursements detailed herein for such travel.” b. Section 3.4, Term, is hereby amended as follows: “Unless earlier terminated in accordance with Article 7 of this Agreement, this Agreement shall continue in full force and effect from July 1, 2016 until June 30, 2026 7/1, 2016 until 6/30, 2021. City retains the option to thereafter continue to renew this Agreement for one five (5) year term, and then subsequently for additional one (1) year terms, in regards to provision of the ongoing services provided herein by Consultant, upon the same terms and conditions, subject to City providing written notice to Consultant of such intention at least sixty (60) days prior to expiration of the then-current term, and subject to mutually agreed modification to the Contract Sum and Term, and conditioned on Tyler continuing to make such services generally available to its clients.” c. Section I of Exhibit “C”, “Schedule of Compensation”, is hereby amended as follows: I. The following rate schedule sets forth the software, products and services provided by Consultant for Fiscal Years 2016/2017 through 2020/2021: [INSERT INVESTMENT SUMMARY 2-24-16] A-2 -3- The following rate schedule sets forth the software, products and services provided by Consultant for Fiscal Years 2021/2022 through 2025/2026: A-3 -4- A-4 -5- d. Section II of Exhibit “C”, “Schedule of Performance”, is hereby amended by adding the following to the end of said section: Notwithstanding the foregoing, SaaS Fees for year six ($61,184) shall be invoiced annually in advance, beginning on July 1, 2021. Subsequent annual SaaS Fees through June 30, 2026 shall be invoiced annually in advance, beginning on the anniversary of the initial invoice date for year six. e. Section I of Exhibit “D”, “Schedule of Performance”, is hereby amended as follows: “Unless earlier terminated in accordance with Article 7 of this Agreement, this Agreement shall continue in full force and effect from July 1, 2016, until June 30, 2021 2026. 2. Continuing Effect of Agreement. Except as amended by this Amendment No. 1, all provisions of the Agreement shall remain unchanged and in full force and effect. From and after the Effective Date of this Amendment No. 1, whenever the term “Agreement” appears in the Agreement, it shall mean the Agreement, as amended by this Amendment No. 1 to the Agreement. 3. Affirmation of Agreement; Warranty Re Absence of Defaults. City and Consultant each ratify and reaffirm each and every one of the respective rights and obligations arising under the Agreement. Each party represents and warrants to the other that there have been no A-5 -6- written or oral modifications to the Agreement other than as provided herein. Each party represents and warrants to the other that the Agreement is currently an effective, valid, and binding obligation. Consultant represents and warrants to City that, as of the Effective Date of this Amendment No. 1, City is not in default of any material term of the Agreement and that there have been no events that, with the passing of time or the giving of notice, or both, would constitute a material default under the Agreement. City represents and warrants to Consultant that, as of the Effective Date of this Amendment No. 1, Consultant is not in default of any material term of the Agreement and that there have been no events that, with the passing of time or the giving of notice, or both, would constitute a material default under the Agreement. 4. Adequate Consideration. The parties hereto irrevocably stipulate and agree that they have each received adequate and independent consideration for the performance of the obligations they have undertaken pursuant to this Amendment No. 1. 5. Authority. The persons executing this Amendment No. 1 on behalf of the parties hereto warrant that (i) such party is duly organized and existing, (ii) they are duly authorized to execute and deliver this Amendment No. 1 on behalf of said party, (iii) by so executing this Amendment No. 1, such party is formally bound to the provisions of this Amendment No. 1, and (iv) the entering into this Amendment No. 1 does not violate any provision of any other agreement to which said party is bound. [SIGNATURES ON FOLLOWING PAGE] A-6 -7- IN WITNESS WHEREOF, the parties hereto have executed this Amendment No. 1 on the date and year first-above written. CITY: CITY OF RANCHO PALOS VERDES, a municipal corporation ____________________________________ Eric Alegria, Mayor ATTEST: _________________________________ Teresa Takaoka, City Clerk APPROVED AS TO FORM: ALESHIRE & WYNDER, LLP _________________________________ William W. Wynder, City Attorney CONSULTANT: TYLER TECHNOLOGIES, INC., a Delaware corporation By: ________________________________ Name: Christopher P. Hepburn Title: President, Enterprise Group By: ________________________________ Name: Abigail Diaz Title: Chief Legal Officer & Secretary Address: 1 Tyler Drive Yarmouth, ME 04096 Two corporate officer signatures required when Consultant is a corporation, with one signature required from each of the following groups: 1) Chairman of the Board, President or any Vice President; and 2) Secretary, any Assistant Secretary, Chief Financial Officer or any Assistant Treasurer. CONSULTANT’S SIGNATURES SHALL BE DULY NOTARIZED, AND APPROPRIATE ATTESTATIONS SHALL BE INCLUDED AS MAY BE REQUIRED BY THE BYLAWS, ARTICLES OF INCORPORATION, OR OTHER RULES OR REGULATIONS APPLICABLE TO CONSULTANT’S BUSINESS ENTITY. A-7 CALIFORNIA ALL-PURPOSE ACKNOWLEDGMENT STATE OF MAINE COUNTY OF CUMBERLAND On __________, 2021 before me, ________________, personally appeared ________________, proved to me on the basis of satisfactory evidence to be the person(s) whose names(s) is/are subscribed to the within instrument and acknowledged to me that he/she/they executed the same in his/her/their authorized capacity(ies), and that by his/her/their signature(s) on the instrument the person(s), or the entity upon behalf of which the person(s) acted, executed the instrument. I certify under PENALTY OF PERJURY under the laws of the State of Maine that the foregoing paragraph is true and correct. WITNESS my hand and official seal. Signature: _____________________________________ OPTIONAL Though the data below is not required by law, it may prove valuable to persons relying on the document and could prevent fraudulent reattachment of this form. CAPACITY CLAIMED BY SIGNER DESCRIPTION OF ATTACHED DOCUMENT INDIVIDUAL CORPORATE OFFICER _______________________________ TITLE(S) PARTNER(S) LIMITED GENERAL ATTORNEY-IN-FACT TRUSTEE(S) GUARDIAN/CONSERVATOR OTHER_______________________________ ______________________________________ SIGNER IS REPRESENTING: (NAME OF PERSON(S) OR ENTITY(IES)) _____________________________________________ _____________________________________________ ___________________________________ TITLE OR TYPE OF DOCUMENT ___________________________________ NUMBER OF PAGES ___________________________________ DATE OF DOCUMENT ___________________________________ SIGNER(S) OTHER THAN NAMED ABOVE A notary public or other officer completing this certificate verifies only the identity of the individual who signed the document to which this certificate is attached, and not the truthfulness, accuracy or validity of that document. A-8 CALIFORNIA ALL-PURPOSE ACKNOWLEDGMENT STATE OF MAINE COUNTY OF CUMBERLAND On __________, 2021 before me, ________________, personally appeared ________________, proved to me on the basis of satisfactory evidence to be the person(s) whose names(s) is/are subscribed to the within instrument and acknowledged to me that he/she/they executed the same in his/her/their authorized capacity(ies), and that by his/her/their signature(s) on the instrument the person(s), or the entity upon behalf of which the person(s) acted, executed the instrument. I certify under PENALTY OF PERJURY under the laws of the State of Maine that the foregoing paragraph is true and correct. WITNESS my hand and official seal. Signature: _____________________________________ OPTIONAL Though the data below is not required by law, it may prove valuable to persons relying on the document and could prevent fraudulent reattachment of this form. CAPACITY CLAIMED BY SIGNER DESCRIPTION OF ATTACHED DOCUMENT INDIVIDUAL CORPORATE OFFICER _______________________________ TITLE(S) PARTNER(S) LIMITED GENERAL ATTORNEY-IN-FACT TRUSTEE(S) GUARDIAN/CONSERVATOR OTHER_______________________________ ______________________________________ SIGNER IS REPRESENTING: (NAME OF PERSON(S) OR ENTITY(IES)) _____________________________________________ _____________________________________________ ___________________________________ TITLE OR TYPE OF DOCUMENT ___________________________________ NUMBER OF PAGES ___________________________________ DATE OF DOCUMENT ___________________________________ SIGNER(S) OTHER THAN NAMED ABOVE A notary public or other officer completing this certificate verifies only the identity of the individual who signed the document to which this certificate is attached, and not the truthfulness, accuracy or validity of that document. A-9 Quoted By:Karen Grosset Date:6/29/2021 Quote Expiration: 12/26/2021 Quote Name:City of Rancho Palos Verdes - ERP - SaaS Renewal Quote Number: 2021-130441 Quote Description: Sales Quotation For City of Rancho Palos Verdes 30940 Hawthorne Blvd Rancho Palos Verdes, CA 90275-5351 Phone +1 (310) 544-5205 SaaS Description Annual Fee Net # Years Total SaaS Fee Impl. Hours Financials: Accounting/GL $9,068.00 5.0 $45,340.00 0 Cash Management $2,168.00 5.0 $10,840.00 0 Purchasing $5,638.00 5.0 $28,190.00 0 Human Capital Management: Human Resources & Talent Management $6,072.00 5.0 $30,360.00 0 Payroll w/ESS $12,694.00 5.0 $63,470.00 0 Revenue: Accounts Receivable $3,035.00 5.0 $15,175.00 0 General Billing $1,301.00 5.0 $6,505.00 0 Productivity: Munis Analytics & Reporting (SaaS)$8,064.00 5.0 $40,320.00 64 Tyler Content Manager SE $7,096.00 5.0 $35,480.00 0 Tyler Forms Processing $6,048.00 5.0 $30,240.00 0 TOTAL:$61,184.00 $305,920.00 64 2021-130441 - CONFIDENTIAL 1 of 4 B-1 Summary One Time Fees Recurring Fees Total Tyler Software $0.00 $0.00 Total SaaS $0.00 $61,184.00 Total Tyler Services $0.00 $0.00 Total 3rd Party Hardware, Software and Services $0.00 $0.00 Summary Total $0.00 $61,184.00 Contract Total $305,920.00 Unless otherwise indicated in the contract or amendment thereto, pricing for optional items will be held for six (6) months from the Quote date or the Effective Date of the contract, whichever is later. Customer Approval:Date: Print Name:P.O. #: All primary values quoted in US Dollars 2021-130441 - CONFIDENTIAL 2 of 4 B-2 Comments Client agrees that items in this sales quotation are, upon Client's signature or approval of same, hereby added to the existing agreement ("Agreement") between the parties and subject to its terms. Additionally, payment for said items, as applicable but subject to any listed assumptions herein, shall conform to the following terms: •License fees for Tyler and third party software are invoiced upon the earlier of (i) deliver of the license key or (ii) when Tyler makes such software available for download by the Client; •Fees for hardware are invoiced upon delivery; •Fees for year one of hardware maintenance are invoiced upon delivery of the hardware; •Annual Maintenance and Support fees, SaaS fees, Hosting fees, and Subscription fees are first payable when Tyler makes the software available for download by the Client (for Maintenance) or on the first day of the month following the date this quotation was signed (for SaaS, Hosting, and Subscription), and any such fees are prorated to align with the applicable term under the Agreement, with renewals invoiced annually thereafter in accord with the Agreement. •Fees for services included in this sales quotation shall be invoiced as indicated below. o Implementation and other professional services fees shall be invoiced as delivered. o Fixed-fee Business Process Consulting services shall be invoiced 50% upon delivery of the Best Practice Recommendations, by module, and 50% upon delivery of custom desktop procedures, by module. o Fixed-fee conversions are invoiced 50% upon initial delivery of the converted data, by conversion option, and 50% upon Client acceptance to load the converted data into Live/Production environment, by conversion option. Where conversions are quoted as estimated, Tyler will invoice Client the actual services delivered on a time and materials basis. o Except as otherwise provided, other fixed price services are invoiced upon complete delivery of the service. For the avoidance of doubt, where "Project Planning Services" are provided, payment shall be invoiced upon delivery of the Implementation Planning document. Dedicated Project Management services, if any, will be invoiced monthly in arrears, beginning on the first day of the month immediately following initiation of project planning. o If Client has purchased any change management services, those services will be invoiced in accordance with the Agreement. o Notwithstanding anything to the contrary stated above, the following payment terms shall apply to services fees specifically for migrations: Tyler will invoice Client 50% of any Migration Fees listed above upon Client approval of the product suite migration schedule. The remaining 50%, by line item, will be billed upon the go-live of the applicable product suite. Tyler will invoice Client for any Project Management Fees listed above upon the go-live of the first product suite. Unless otherwise indicated on this Sales quotation, annual services will be invoiced in advance, for annual terms commencing on the date this sales quotation is signed by the Client. If listed annual service(s) is an addition to the same service presently existing under the Agreement, the first term of the added annual service will be prorated to expire coterminous with the existing annual term for the service, with renewals to occur as indicated in the Agreement. •Expenses associated with onsite services are invoiced as incurred. Tyler's quote contains estimates of the amount of services needed, based on our preliminary understanding of the size and scope of your project. The actual amount of services depends on such factors as your level of involvement in the project and the speed of knowledge transfer. Unless otherwise noted, prices submitted in the quote do not include travel expenses incurred in accordance with Tyler's then-current Business Travel Policy. Tyler's prices do not include applicable local, city or federal sales, use excise, personal property or other similar taxes or duties, which you are responsible for determining and 2021-130441 - CONFIDENTIAL 3 of 4 B-3 Comments remitting. Installations are completed remotely, but can be done onsite upon request at an additional cost. In the event Client cancels services less than two (2) weeks in advance, Client is liable to Tyler for (i) all non-refundable expenses incurred by Tyler on Client's behalf; and (ii) daily fees associated with the cancelled services if Tyler is unable to re-assign its personnel. Implementation hours are scheduled and delivered in four (4) or eight (8) hour increments. Tyler provides onsite training for a maximum of 12 people per class. In the event that more than 12 users wish to participate in a training class or more than one occurrence of a class is needed, Tyler will either provide additional days at then-current rates for training or Tyler will utilize a Train-the-Trainer approach whereby the client designated attendees of the initial training can thereafter train the remaining users. In the event Client acquires from Tyler any edition of Tyler Content Manager software other than Enterprise Edition, the license for Content Manager is restricted to use with Tyler applications only. If Client wishes to use Tyler Content Manager software with non-Tyler applications, Client must purchase or upgrade to Tyler Content Manager Enterprise Edition. Payroll library includes: 1 PR check, 1 direct deposit, 1 vendor from payroll check, 1 vendor from payroll direct deposit, W2, W2c, ACA 1095B, ACA 1095C and 1099 R. General Billing library includes: 1 invoice, 1 statement, 1 general billing receipt and 1 miscellaneous receipt. Personnel Actions Forms Library includes: 1 Personnel Action form - New and 1 Personnel Action Form - Change. Tyler's pricing is based on the scope of proposed products and services being obtained from Tyler. Should portions of the scope of products or services be removed by the Client, Tyler reserves the right to adjust prices for the remaining scope accordingly. Tyler Content Manager SE includes up to 1TB of storage. Should additional storage be needed it may be purchased as needed at an annual fee of $5,000 per TB. The Munis SaaS fees are based on 32 concurrent users. Should the number of concurrent users be exceeded, Tyler reserves the right to re-negotiate the SaaS fees based upon any resulting changes in the pricing categories. Accounting/GL includes Accounts Payable and Budgeting. Development modifications, interfaces and services, where applicable, shall be invoiced to the client in the following manner: 50% of total upon authorized signature to proceed on program specifications and the remaining 50% of total upon delivery of modifications, interface and services. 2021-130441 - CONFIDENTIAL 4 of 4 B-4