CC SR 20210216 03 - Citizen Satisfaction Survey
CITY COUNCIL MEETING DATE: 02/16/2021
AGENDA REPORT AGENDA HEADING: Regular Business
AGENDA TITLE:
Consideration and possible action to review results of the RPV Citizen Satisfaction
Survey.
RECOMMENDED COUNCIL ACTION:
(1) Receive and file a summary of the results of the RPV Citizen Satisfaction Survey .
FISCAL IMPACT: None
Amount Budgeted: N/A
Additional Appropriation: N/A
Account Number(s): N/A
ORIGINATED BY: Megan Barnes, Senior Administrative Analyst
Jesse Villalpando, Senior Administrative Analyst
REVIEWED BY: Karina Bañales, Deputy City Manager
APPROVED BY: Ara Mihranian, AICP, City Manager
ATTACHED SUPPORTING DOCUMENTS:
A. November 17, 2020 staff report
B. Data summary (page B-1)
C. Public comments (page C-1)
BACKGROUND:
On November 17, 2020, the City Council approved a final list of questions for a citizen
satisfaction survey in support of City Council Goal No. 66. For background, see the
November 17 staff report (Attachment A).
The RPV Citizen Satisfaction Survey went live on SurveyMonkey.com on December 21
and was mailed to 15,332 residential addresses in Rancho Palos Verdes in early
January 2021. In addition to a social media and email listserv campaign, the survey was
promoted in the media via a press release, on RPVtv and with banners hung at major
City intersections for several weeks.
1
By the January 25 deadline, the City received 1,504 (2,882 received minus 1,378 invalid
responses = 1,504) responses online and another approximately 1,500 in the mail. More
than 20 staff members from the City Manager’s Office and the Recreation and Parks
Department manually entered the print responses into SurveyMonkey so they could be
analyzed with the online responses.
Because an RPV address was required, for the analysis, Staff excluded respondents
who did not provide an RPV address, bringing the total to 2,341 survey responses.
Each Thursday in January, Staff conducted a raffle prize drawing to select 10 random
gift card winners. Due to the very high volume of surveys the City received in the mail
just before the January 25 deadline, Staff decided to conduct an additional raffle
drawing, bringing the total number of winners to 50.
Staff continues to contact winners to verify residency and, as of the writing of this report,
has distributed 30 $25 gift cards to RPV restaurants and personal care services
businesses impacted by COVID-19-related closures.
Tonight’s report includes a summary of highlights from the survey results. A more
detailed summary is included as Attachment B, excluding responses to open-ended
questions. An online version of the detailed summary, including responses to open-
ended questions, can be accessed at the following link:
https://www.surveymonkey.com/results/SM-957TZS7K9/
The City Council can use the data collected through the Citizen Satisfaction Survey
when setting goals at the upcoming City Council Goals Workshop on February 22 and
to help guide future policymaking. The data has also been shared with department
heads and City Staff.
In addition to collecting feedback on customer service and policy issues, the survey
provided an avenue for residents who might not otherwise contact the City to ask
questions and share specific concerns with Staff. Staff is following up with these
inquiries. Supplemental public comments regarding the survey are included in this
report as Attachment C.
DISCUSSION:
Print vs. Online Responses
Of the 2,341 survey respondents, 58.9% took the survey in print and 41.1% took the
survey online. Print respondents tended to be older than those who took the survey
online, with half, age 71 and older, compared to 16% of online respondents. The highest
represented age group for online respondents was 51-60 at 29.8%. Print respondents
tended to have lived in RPV longer than those who took the survey online, with more
than half having lived in the City for more than 30 years, compared to 27% of online
respondents. Slightly more men took the survey online than women, while slightly more
2
women took the survey in print than men. Racial data was largely consistent among
both print and online respondents.
General Questions
The overwhelming majority of respondents (95%) rated the overall quality of life in
Rancho Palos Verdes as “good” or “excellent,” with 63.9% reporting quality of life in the
City “stayed about the same” in the past few years. Almost 60% of respondents rated
the overall condition of the City’s public infrastructure as “good.” The top five most
serious concerns respondents said they would like to see the City do something about
were:
1. Crime
2. Wildfire prevention/emergency preparedness
3. COVID-19 pandemic
4. Conservation/open space preservation
5. Impacts to neighborhoods of visitors to parks and trails
Q2 1: How would you rate the overall quality of life in Rancho Palos Verdes?
Answer Choices Percentage Number of Responses
Very Poor 0.17% 4
Poor 0.34% 8
Fair 4.44% 103
Good 45.63% 1,059
Excellent 49.42% 1,147
TOTAL 2,321
Q3 2: In the last few years, do you think the quality of life in Rancho Palos Verdes has
gotten better, gotten worse, or stayed about the same?
3
Answer Choices Percentage Number of Responses
Far Worse 1.73% 40
Worse 18.51% 429
Stayed About the
Same 63.93% 1,482
Better 14.02% 325
Far Better 1.81% 42
TOTAL 2,318
Q4 3: Please rate the overall condition of the City’s public infrastructure (streets,
sidewalks, medians, traffic signs and signals, etc.):
4
Answer Choices Percentage Number of Responses
Very Poor 0.99% 23
Poor 4.09% 95
Fair 22.14% 514
Good 59.56% 1,383
Excellent 13.22% 307
TOTAL 2,322
Customer Service at City Hall
About 40% of respondents reported having interacted with City Staff in the past year.
The percentage of respondents who rated Staff’s service as “good” or “excellent” across
the following categories was:
Courteousness: 83.51%
Timeliness: 69.52%
Knowledge: 77.16%
Helpfulness: 71.94%
Overall, 44.15% of respondents said they were “very satisfied” interacting with City
Staff, followed by “somewhat satisfied” at 27.65%.
Q7 2: If you answered “yes” to the previous question, please rate the following aspects
of the service provided by City staff you have dealt with:
5
Courteousness
Answer
Choices: Very Poor Poor Fair Good Excellent Total
Percentage 0.95% 2.85% 12.68% 37.42% 46.09%
Number of
responses 9 27 120 354 436 946
Timeliness
Answer
Choices: Very Poor Poor Fair Good Excellent Total
Percentage 4.49% 6.74% 19.25% 36.04% 33.48%
Number of
responses 42 63 180 337 313 935
Knowledge
Answer
Choices: Very Poor Poor Fair Good Excellent Total
Percentage 1.81% 5.34% 15.69% 40.66% 36.50%
Number of
responses 17 50 147 381 342 937
Helpfulness
Answer
Choices: Very Poor Poor Fair Good Excellent Total
Percentage 4.99% 6.59% 16.47% 34.43% 37.51%
Number of
responses 47 62 155 324 353 941
City Government
The top five issues respondents said they would like to see the City Council pay more
attention to were:
1. Crime
2. Trails and open space
3. Traffic safety
4. Senior services
5. Environment/sustainability
The top three primary sources of information from which respondents said they find out
about what’s happening in the City were:
1. Local news media
2. Word of mouth in the community
3. Social media
6
The top three methods of communication respondents said they preferred when
receiving information from the City were:
1. Email
2. Print publications
3. Text message
Half of survey respondents said they “agree” or “strongly agree” that the City keeps
them informed on what’s happening in RPV and their city government, while 37.11%
said they “neither agree nor disagree,” and 12.48% said they “disagree” or “strongly
disagree.”
Q9 1: What kinds of issues would you like to see the City Council give more attention
to? (check all that apply)
7
ANSWER CHOICES Percentage Number of Responses
Crime 41.57% 930
Trails and open space 38.49% 861
Traffic safety 31.34% 701
Senior services 28.39% 635
Environment/sustainability 26.73% 598
Beautification 23.42% 524
Housing/zoning/development laws 21.81% 488
Other (please specify) 20.38% 456
Education 19.40% 434
Public health/mental health 15.56% 348
Portuguese Bend Landslide 15.24% 341
Youth services 14.98% 335
Economic development 13.05% 292
Economic development 11.85% 265
Social justice/inequity issues 10.51% 235
Housing affordability 10.06% 225
Pension reform 9.92% 222
Total 2,237
8
Q10 1: What are your primary sources of information to find out what’s happening in the
City? (check all that apply)
Answer Choices Percentage Number of Responses
Local news media 44.29% 1,004
Word of mouth in the
community
41.60% 943
Social media 41.42% 939
City website 32.25% 731
Other (please specify) 21.79% 494
City listservs 14.25% 323
City Council, commission
or committee meetings
6.93% 157
RPVtv programming 5.96% 135
City Manager’s Weekly
Administrative Report 5.82% 132
TOTAL 2,299
9
Q13 4: Do you feel that the City keeps you informed on what’s happening in RPV and
your city government
Answer Choices Percentage Number of Responses
Strongly Disagree 1.98% 45
Disagree 10.50% 239
Neither Agree nor Disagree 37.11% 845
Agree 44.75% 1,019
Strongly Disagree 1.98% 45
Disagree 10.50% 239
Strongly Agree 5.67% 129
TOTAL 2,277
Trails and Open Space
The percentage of respondents who said they use City trails was 74.59%, and 63.89%
said they find information on which City trails to use from living or having grown up in
the City, or word of mouth.
10
Q19 4: How do you find information on which City trails to use?
Answer Choices Percentage Number of Responses
Social media 8.06% 165
Lists of top hiking spots
on the internet
9.53% 195
Word of mouth 25.42% 520
City website 10.31% 211
I grew up here/live here 38.47% 787
Other (please specify) 8.21% 168
TOTAL 2,046
Sustainability and Conservation
The top three general environmental concerns among respondents were:
1. Air pollution
2. Water pollution
3. Extreme weather
The top three local environmental concerns among respondents were:
1. Ocean/beach pollution
2. Impacts of chemical dumping off the coast
3. Wildfire hazard
11
The percentage of respondents who said they feel the City is doing enough to promote
sustainability was 69.34%, and 56.92% said they were “interested” or “very interested”
in having more of the electricity that powers their homes come from renewable sources.
Q27 6: Are you interested in having more of the electricity that powers your home
come from renewable sources, such as wind and solar?
Answer Choices Percentage Number of Responses
Interested 30.18% 676
Very Interested 26.74% 599
Neither Interested nor
Disinterested
19.87% 445
Not at all Interested 8.21% 184
I have a home solar
system
8.13% 182
Not at all Interested 6.88% 154
TOTAL 2,240
12
Civic Center Planning
More than half of survey respondents said they were “not at all familiar” with the current
Civic Center Mast Plan project, and 57.97% said they “neither oppose nor favor”
redevelopment of the Civic Center site. Twice as many respondents said they “favor” or
“strongly favor” redevelopment of the Civic Center site than those who said they
“oppose” or “strongly oppose” redevelopment.
The top five amenities respondents said were likely to cause them to visit the Civic
Center were:
1. Special event (such as Fourth of July)
2. Public performances at a small amphitheater
3. Hiking
4. Restaurant
5. City services (e.g. permits)
Q29 2: Do you favor or oppose the redevelopment of the Civic Center site?
Answer Choices Percentage Number of Responses
Strongly Oppose 4.67% 101
Oppose 9.19% 199
Neither Oppose nor
Favor
57.97% 1,255
Favor 23.14% 501
13
Strongly Favor 5.03% 109
TOTAL 9.19% 2,165
Q30 3: Please select the following the amenities that would likely cause you to visit
the Civic Center. (check all that apply)
Answer Choices Percentage Number of Responses
Special Event (such as
Fourth of July)
52.66% 1,130
Public Performances at
Small Amphitheater
50.19% 1,077
Hiking 49.77% 1,068
Restaurant 47.20% 1,013
City Services (e.g.
permits)
41.80% 897
Art, Educational or
Historical Exhibit Space
36.30% 779
Sheriff’s Department
Substation
30.20% 648
Public Meeting 28.38% 609
Emergency Operations
Center 25.12% 539
Dog Park 24.09% 517
City Hall (specify) 22.41% 481
Playground 20.41% 438
Meet with City Staff 19.48% 418
14
Fire Department Station 18.27% 392
Meet with City Council
Member 13.14% 282
Other (please specify) 4.19% 90
Total 2,146
Emergency Preparedness
In the Emergency Preparedness category, 82.85% of respondents said they did not
have trouble obtaining or maintaining fire insurance in the past three years, and 16.68%
said their home fire insurance rate increased by more than 7% in a one-year period.
The percentage of respondents who reported having conducted personal and family
preparedness activities and taken steps to reduce their risk of wildfire varied across the
various activities and actions. However, across the actions taken to reduce wildfire risk,
a higher percentage of respondents selected “have done.”
Q31 1: In the past THREE years, have you had difficulty in obtaining and/or
maintaining home FIRE insurance?
Answer Choices Percentage Number of Responses
Yes 4.95% 112
No 82.85% 1,875
N/A 12.20% 276
Total: 2,263
15
Q32 2: In the past THREE years, has your home FIRE insurance rate increased more
than 7% in a one-year period?
Answer Choices Percentage Number of Responses
Yes 16.68% 354
No 60.56% 1,285
N/A 22.76% 483
Total: 2,122
Public Safety
Slightly more than half of survey respondents said they were “likely” or “very likely” to
pay a portion of a cost with a neighborhood or homeowners association to purchase
one or more neighborhood security cameras. Regarding services provided by the
Lomita Sheriff’s Station, 34.99% of respondents said they were “somewhat satisfied”
and 29.76% said they were “very satisfied.” One quarter of respondents said they were
“neither satisfied nor dissatisfied.” The top three public safety concerns of respondents
were:
1. Residential burglaries
2. Vehicle burglaries/thefts
3. Wildfire hazard
16
Q37 3: How satisfied are you with the services provided by the Lomita Sheriff’s Station?
ADA/Accessibility
The overwhelming majority of respondents (97%) said they were not aware o f any
specific concerns, complaints or problems regarding access for persons with disabilities
to any of the programs, services and activities provided by the City. Common open-
ended responses for a question about what the City’s highest priority to improve
accessibility for persons with disabilities should be included access to facilities,
sidewalks, and transportation/help for seniors.
Q45 1: Are you aware of any specific concerns, complaints or problems regarding
access for persons with disabilities to any of the programs, services and activities
provided by the City?
17
Answer Choices Percentage Number of Responses
Yes 97.01% 2,145
No 2.99% 66
Total: 2,211
ADDITIONAL INFORMATION:
Staff purchased a one-year subscription Team Premier Plan subscription to
SurveyMonkey for the purpose of conducting the Citizen Satisfaction Survey. If the City
Council wishes to conduct additional follow-up surveys that are more topic specific, the
subscription is active through November 2021.
CONCLUSION:
Staff recommends the City Council receive and file the summary of survey results
contained in this report. The City Council can then use this information when crafting
goals during the City Council Goals Workshop on February 22.
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Rancho Palos Verdes Citizen Satisfaction Survey
1 / 62
0.17%4
0.34%8
4.44%103
45.63%1,059
49.42%1,147
Q2 1. How would you rate the overall quality of life in Rancho Palos
Verdes?
Answered: 2,321 Skipped: 20
TOTAL 2,321
Very Poor
Poor
Fair
Good
Excellent
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
ANSWER CHOICES RESPONSES
Very Poor
Poor
Fair
Good
Excellent
B-1
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1.73%40
18.51%429
63.93%1,482
14.02%325
1.81%42
Q3 2. In the last few years, do you think the quality of life in Rancho Palos
Verdes has gotten better, gotten worse, or stayed about the same?
Answered: 2,318 Skipped: 23
TOTAL 2,318
Far Worse
Worse
Stayed About
the Same
Better
Far Better
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
ANSWER CHOICES RESPONSES
Far Worse
Worse
Stayed About the Same
Better
Far Better
B-2
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0.99%23
4.09%95
22.14%514
59.56%1,383
13.22%307
Q4 3. Please rate the overall condition of the City’s public infrastructure
(streets, sidewalks, medians, traffic signs and signals, etc.):
Answered: 2,322 Skipped: 19
TOTAL 2,322
Very Poor
Poor
Fair
Good
Excellent
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
ANSWER CHOICES RESPONSES
Very Poor
Poor
Fair
Good
Excellent
B-3
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Q5 4. What do you think are the most serious issues facing the residents
of Rancho Palos Verdes that you would like to see the City do something
about? (check all that apply)
Answered: 2,299 Skipped: 42
Crime
Wildfire
prevention/...
COVID-19
pandemic
Conservation/op
en space...
Impacts to
neighborhood...
Coyotes
Overhead power
lines
Traffic safety
Other (please
specify)
Housing/zoning/
development...
Environment/sus
tainability
Portuguese
Bend Landslide
Street
beautification
Quality of life
Economic
development
Lack of
affordable...
Dissemination
of informati...
Pension
liability
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
B-4
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40.02%920
39.76%914
39.71%913
32.88%756
31.01%713
29.58%680
29.40%676
27.75%638
22.27%512
20.70%476
19.44%447
16.62%382
16.53%380
14.79%340
11.44%263
10.40%239
8.87%204
8.35%192
Total Respondents: 2,299
ANSWER CHOICES RESPONSES
Crime
Wildfire prevention/ emergency preparedness
COVID-19 pandemic
Conservation/open space preservation
Impacts to neighborhoods of visitors to parks and trails
Coyotes
Overhead power lines
Traffic safety
Other (please specify)
Housing/zoning/development laws
Environment/sustainability
Portuguese Bend Landslide
Street beautification
Quality of life
Economic development
Lack of affordable housing
Dissemination of information (communications)
Pension liability
B-5
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40.15%923
59.85%1,376
Q6 1. In the past year, have you interacted with City staff?
Answered: 2,299 Skipped: 42
TOTAL 2,299
Yes
No
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
ANSWER CHOICES RESPONSES
Yes
No
B-6
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Q7 2. If you answered “yes” to the previous question, please rate the
following aspects of the service provided by City staff you have dealt with:
Answered: 957 Skipped: 1,384
B-7
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Very Poor Poor Fair Good Excellent
Courteousness
Timeliness
Knowledge
Helpfulness
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
B-8
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0.95%
9
2.85%
27
12.68%
120
37.42%
354
46.09%
436
946
4.49%
42
6.74%
63
19.25%
180
36.04%
337
33.48%
313
935
1.81%
17
5.34%
50
15.69%
147
40.66%
381
36.50%
342
937
4.99%
47
6.59%
62
16.47%
155
34.43%
324
37.51%
353
941
VERY POOR POOR FAIR GOOD EXCELLENT TOTAL
Courteousness
Timeliness
Knowledge
Helpfulness
B-9
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5.81%63
8.20%89
14.19%154
27.65%300
44.15%479
Q8 3. Overall, how satisfied were you interacting with City staff?
Answered: 1,085 Skipped: 1,256
TOTAL 1,085
Very
Dissatisfied
Somewhat
Dissatisfied
Neither
Satisfied no...
Somewhat
Satisfied
Very Satisfied
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
ANSWER CHOICES RESPONSES
Very Dissatisfied
Somewhat Dissatisfied
Neither Satisfied nor Dissatisfied
Somewhat Satisfied
Very Satisfied
B-10
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Q9 1. What kinds of issues would you like to see the City Council give
more attention to? (check all that apply)
Answered: 2,237 Skipped: 104
B-11
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12 / 62
Crime
Trails and
open space
Traffic safety
Senior services
Environment/sus
tainability
Beautification
Housing/zoning/
development...
Other (please
specify)
Education
Public
health/menta...
Portuguese
Bend Landslide
Youth services
Economic
development
Economic
development
Social
justice/ineq...
Housing
affordability
Pension reform
Communications
Police reform
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
B-12
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41.57%930
38.49%861
31.34%701
28.39%635
26.73%598
23.42%524
21.81%488
20.38%456
19.40%434
15.56%348
15.24%341
14.98%335
13.05%292
11.85%265
10.51%235
10.06%225
9.92%222
8.76%196
7.33%164
Total Respondents: 2,237
ANSWER CHOICES RESPONSES
Crime
Trails and open space
Traffic safety
Senior services
Environment/sustainability
Beautification
Housing/zoning/development laws
Other (please specify)
Education
Public health/mental health
Portuguese Bend Landslide
Youth services
Economic development
Economic development
Social justice/inequity issues
Housing affordability
Pension reform
Communications
Police reform
B-13
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44.29%1,004
41.60%943
41.42%939
32.25%731
21.79%494
14.25%323
6.93%157
5.96%135
5.82%132
Q10 1. What are your primary sources of information to find out what’s
happening in the City? (check all that apply)
Answered: 2,267 Skipped: 74
Total Respondents: 2,267
Local news
media
Word of mouth
in the...
Social media
City website
Other (please
specify)
City listservs
City Council,
commission o...
RPVtv
programming
City Manager’s
Weekly...
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
ANSWER CHOICES RESPONSES
Local news media
Word of mouth in the community
Social media
City website
Other (please specify)
City listservs
City Council, commission or committee meetings
RPVtv programming
City Manager’s Weekly Administrative Report
B-14
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Q11 2. In order of preference, with 1 being the most preferred, please rank
your preferred methods of communication when receiving information from
the City.
Answered: 2,266 Skipped: 75
66.77%
1,296
20.04%
389
8.24%
160
3.09%
60
1.44%
28
0.36%
7
0.05%
1
1,941
6.46
25.76%
477
21.00%
389
18.03%
334
12.58%
233
8.91%
165
6.32%
117
7.40%
137
1,852
4.94
11.84%
165
35.65%
497
17.72%
247
12.91%
180
9.61%
134
8.61%
120
3.66%
51
1,394
4.87
7.46%
114
20.35%
311
24.80%
379
21.86%
334
17.08%
261
7.13%
109
1.31%
20
1,528
4.53
9.77%
129
16.96%
224
20.29%
268
19.15%
253
11.96%
158
11.05%
146
10.83%
143
1,321
4.17
4.52%
58
6.54%
84
14.64%
188
10.59%
136
14.41%
185
20.72%
266
28.58%
367
1,284
3.00
1.42%
17
3.44%
41
5.87%
70
8.38%
100
18.11%
216
29.51%
352
33.28%
397
1,193
2.40
Email
Print
publications
Text message
City website
Social media
Phone call
RPVtv
programming
0 1 2 3 4 5 6 7 8 9 10
1 2 3 4 5 6 7 TOTAL SCORE
Email
Print publications
Text message
City website
Social media
Phone call
RPVtv programming
B-15
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0.62%14
5.87%133
33.20%752
25.03%567
7.68%174
27.59%625
Q12 3. How easy or difficult have you found the City website to use?
Answered: 2,265 Skipped: 76
TOTAL 2,265
Very Difficult
Difficult
Neither Easy
nor Difficult
Easy
Very Easy
N/A
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
ANSWER CHOICES RESPONSES
Very Difficult
Difficult
Neither Easy nor Difficult
Easy
Very Easy
N/A
B-16
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17 / 62
1.98%45
10.50%239
37.11%845
44.75%1,019
5.67%129
Q13 4. Do you feel that the City keeps you informed on what’s happening
in RPV and your city government?
Answered: 2,277 Skipped: 64
TOTAL 2,277
Strongly
Disagree
Disagree
Neither Agree
nor Disagree
Agree
Strongly Agree
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
ANSWER CHOICES RESPONSES
Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree
B-17
Rancho Palos Verdes Citizen Satisfaction Survey
18 / 62
Q14 5. What kinds of information would you like to receive from the City?
(check all that apply)
Answered: 2,286 Skipped: 55
City events
(Whale of a...
Peninsula-wide
community...
Public Works
events...
Recreational
programs
Public safety
alerts/traff...
Emergency
preparedness...
Sustainability
tips and...
Business
resources
Utilities
Trails
Senior
resources
Youth resources
Resources for
persons with...
Volunteer
opportunities
Activities of
the City...
New laws and
policies
Other (please
specify)
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
B-18
Rancho Palos Verdes Citizen Satisfaction Survey
19 / 62
69.69% 1,593
66.23% 1,514
75.63% 1,729
43.61%997
74.19% 1,696
53.54% 1,224
25.11%574
14.30%327
31.93%730
44.18% 1,010
40.55%927
18.50%423
11.72%268
31.54%721
34.43%787
64.13% 1,466
4.64%106
Total Respondents: 2,286
ANSWER CHOICES RESPONSES
City events (Whale of a Day, Fourth of July, Los Serenos nature walks, etc.)
Peninsula-wide community events
Public Works events (shredding/e-waste/excess brush collection)
Recreational programs
Public safety alerts/traffic alerts
Emergency preparedness tips and resources
Sustainability tips and resources
Business resources
Utilities
Trails
Senior resources
Youth resources
Resources for persons with disabilities
Volunteer opportunities
Activities of the City Council, City commissions or committees
New laws and policies
Other (please specify)
B-19
Rancho Palos Verdes Citizen Satisfaction Survey
20 / 62
58.43%1,338
36.42%834
0.61%14
4.54%104
Q15 6. Do you prefer receiving information about community projects
electronically, by mail, or in person at workshops?
Answered: 2,290 Skipped: 51
TOTAL 2,290
Electronically
By Mail
In Person at
Workshops
No Preference
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
ANSWER CHOICES RESPONSES
Electronically
By Mail
In Person at Workshops
No Preference
B-20
Rancho Palos Verdes Citizen Satisfaction Survey
21 / 62
74.59%1,720
25.41%586
Q16 1. Do you use City trails?
Answered: 2,306 Skipped: 35
TOTAL 2,306
Yes
No
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
ANSWER CHOICES RESPONSES
Yes
No
B-21
Rancho Palos Verdes Citizen Satisfaction Survey
22 / 62
38.62%825
61.38%1,311
Q17 2. Do you think the City needs more trails?
Answered: 2,136 Skipped: 205
TOTAL 2,136
Yes
No
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
ANSWER CHOICES RESPONSES
Yes
No
B-22
Rancho Palos Verdes Citizen Satisfaction Survey
23 / 62
1.82%40
7.34%161
37.21%816
47.15%1,034
6.48%142
Q18 3. Do you feel that City trails are adequately maintained?
Answered: 2,193 Skipped: 148
TOTAL 2,193
Strongly
Disagree
Disagree
Neither Agree
nor Disagree
Agree
Strongly Agree
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
ANSWER CHOICES RESPONSES
Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree
B-23
Rancho Palos Verdes Citizen Satisfaction Survey
24 / 62
8.06%165
9.53%195
25.42%520
10.31%211
38.47%787
8.21%168
Q19 4. How do you find information on which City trails to use?
Answered: 2,046 Skipped: 295
TOTAL 2,046
Social media
Lists of top
hiking spots...
Word of mouth
City website
I grew up
here/live here
Other (please
specify)
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
ANSWER CHOICES RESPONSES
Social media
Lists of top hiking spots on the internet
Word of mouth
City website
I grew up here/live here
Other (please specify)
B-24
Rancho Palos Verdes Citizen Satisfaction Survey
25 / 62
Q20 1. Please rank your top general environmental concerns, with 1 being
the most concerning:
Answered: 2,132 Skipped: 209
44.91%
780
25.73%
447
15.72%
273
7.77%
135
4.15%
72
1.50%
26
0.23%
4
1,737
5.94
18.57%
310
40.38%
674
22.11%
369
12.28%
205
5.03%
84
1.38%
23
0.24%
4
1,669
5.50
18.99%
268
14.03%
198
15.73%
222
17.86%
252
19.28%
272
11.91%
168
2.20%
31
1,411
4.51
20.41%
301
12.95%
191
17.22%
254
14.51%
214
16.61%
245
15.73%
232
2.58%
38
1,475
4.49
16.80%
255
14.95%
227
17.79%
270
16.93%
257
14.23%
216
16.73%
254
2.57%
39
1,518
4.43
4.17%
51
5.39%
66
14.38%
176
17.16%
210
22.79%
279
30.72%
376
5.39%
66
1,224
3.37
21.97%
152
4.19%
29
4.05%
28
3.61%
25
1.73%
12
5.78%
40
58.67%
406
692
2.89
Air pollution
Water pollution
Extreme weather
Food and water
Security
Natural
resource...
Sea level rise
Other (specify
in the field...
0 1 2 3 4 5 6 7 8 9 10
1 2 3 4 5 6 7 TOTAL SCORE
Air pollution
Water pollution
Extreme weather
Food and water Security
Natural resource depletion
Sea level rise
Other (specify in the field below)
B-25
Rancho Palos Verdes Citizen Satisfaction Survey
26 / 62
Q21 Other concern:
Answered: 306 Skipped: 2,035
B-26
Rancho Palos Verdes Citizen Satisfaction Survey
27 / 62
Q22 2. Please rank your top local environmental concerns, with 1 being
the most concerning:
Answered: 2,139 Skipped: 202
Ocean/beach
pollution
Impacts of
chemical...
Wildfire hazard
Health of
marine life
Port/refinery
pollution
GHG emissions
from...
GHG emissions
from energy use
Sea level rise
Idle oil/gas
wells
Other (specify
in the field...
0 1 2 3 4 5 6 7 8 9 10
B-27
Rancho Palos Verdes Citizen Satisfaction Survey
28 / 62
35.55%
621
29.54%
516
16.43%
287
8.47%
148
4.75%
83
2.86%
50
1.32%
23
0.63%
11
0.40%
7
0.06%
1
1,747 8
19.99%
318
28.66%
456
21.24%
338
13.83%
220
7.35%
117
3.96%
63
2.33%
37
1.76%
28
0.75%
12
0.13%
2
1,591 8
39.07%
663
11.43%
194
8.90%
151
9.37%
159
6.36%
108
5.30%
90
10.14%
172
5.89%
100
3.24%
55
0.29%
5
1,697 7
7.59%
115
15.91%
241
22.38%
339
20.99%
318
10.43%
158
7.92%
120
6.34%
96
5.48%
83
2.71%
41
0.26%
4
1,515 6
14.74%
217
14.54%
214
12.91%
190
11.96%
176
9.92%
146
7.20%
106
8.36%
123
16.85%
248
2.92%
43
0.61%
9
1,472 6
6.61%
81
8.08%
99
11.51%
141
13.14%
161
21.55%
264
17.39%
213
14.61%
179
5.06%
62
2.04%
25
0.00%
0
1,225 6
1.29%
15
5.61%
65
7.85%
91
8.20%
95
12.34%
143
24.68%
286
19.50%
226
14.24%
165
5.35%
62
0.95%
11
1,159 5
2.14%
24
5.08%
57
11.78%
132
9.01%
101
12.67%
142
9.81%
110
11.33%
127
15.88%
178
19.27%
216
3.03%
34
1,121 4
0.89%
10
3.93%
44
4.38%
49
4.64%
52
6.88%
77
7.95%
89
8.66%
97
15.71%
176
44.29%
496
2.68%
30
1,120 3
9.15%
57
3.53%
22
1.28%
8
0.96%
6
1.77%
11
0.64%
4
0.80%
5
1.12%
7
4.98%
31
75.76%
472
623 2
1 2 3 4 5 6 7 8 9 10 TOTAL SCO
Ocean/beach
pollution
Impacts of
chemical
dumping off
the coast
(eg. DDT,
PCBs)
Wildfire
hazard
Health of
marine life
Port/refinery
pollution
GHG
emissions
from
transportation
GHG
emissions
from energy
use
Sea level rise
Idle oil/gas
wells
Other
(specify in
the field
below)
B-28
Rancho Palos Verdes Citizen Satisfaction Survey
29 / 62
Q23 Other concern:
Answered: 155 Skipped: 2,186
B-29
Rancho Palos Verdes Citizen Satisfaction Survey
30 / 62
Q24 3. Which of the following sustainability/conservation programs interest
you? (check all that apply)
Answered: 2,188 Skipped: 153
Electric
vehicle (EV)...
Expanded
public transit
Expanded
bicycle/pede...
Energy
efficiency...
Sustainable/dro
ught-toleran...
Tree planting
opportunities
Greywater
reuse...
Home solar
incentives
E-waste
collection...
Expanded
recycling...
Food scraps
recycling/co...
Other (please
specify)
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
B-30
Rancho Palos Verdes Citizen Satisfaction Survey
31 / 62
41.27% 903
24.73% 541
33.64% 736
46.12% 1,009
49.04% 1,073
39.95% 874
29.80% 652
41.64% 911
57.63% 1,261
51.55% 1,128
27.88% 610
4.02% 88
Total Respondents: 2,188
ANSWER CHOICES RESPONSES
Electric vehicle (EV) charging stations/parking spaces
Expanded public transit
Expanded bicycle/pedestrian amenities
Energy efficiency incentives (appliance subsidies, waived permit fees for green building projects, etc.)
Sustainable/drought-tolerant landscaping opportunities
Tree planting opportunities
Greywater reuse opportunities
Home solar incentives
E-waste collection events
Expanded recycling opportunities
Food scraps recycling/composting opportunities
Other (please specify)
B-31
Rancho Palos Verdes Citizen Satisfaction Survey
32 / 62
69.34%1,316
30.66%582
Q25 4. Do you feel that the City is doing enough to promote sustainability?
Answered: 1,898 Skipped: 443
TOTAL 1,898
Yes
No
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
ANSWER CHOICES RESPONSES
Yes
No
B-32
Rancho Palos Verdes Citizen Satisfaction Survey
33 / 62
Q26 5. If you answered “no” to the previous question, what would you like
to see the City do?
Answered: 529 Skipped: 1,812
B-33
Rancho Palos Verdes Citizen Satisfaction Survey
34 / 62
30.18%676
26.74%599
19.87%445
8.21%184
8.13%182
6.88%154
Q27 6. Are you interested in having more of the electricity that powers
your home come from renewable sources, such as wind and solar?
Answered: 2,240 Skipped: 101
TOTAL 2,240
Interested
Very Interested
Neither
Interested n...
Not at all
Interested
I have a home
solar system
Not Very
Interested
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
ANSWER CHOICES RESPONSES
Interested
Very Interested
Neither Interested nor Disinterested
Not at all Interested
I have a home solar system
Not Very Interested
B-34
Rancho Palos Verdes Citizen Satisfaction Survey
35 / 62
56.59%1,293
20.53%469
15.45%353
5.78%132
1.66%38
Q28 1. How familiar are you with the current Civic Center Master Plan
project?
Answered: 2,285 Skipped: 56
TOTAL 2,285
Not at all
familiar
Slightly
Familiar
Somewhat
Familiar
Moderately
Familiar
Very Familiar
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
ANSWER CHOICES RESPONSES
Not at all familiar
Slightly Familiar
Somewhat Familiar
Moderately Familiar
Very Familiar
B-35
Rancho Palos Verdes Citizen Satisfaction Survey
36 / 62
4.67%101
9.19%199
57.97%1,255
23.14%501
5.03%109
Q29 2. Do you favor or oppose the redevelopment of the Civic Center site?
Answered: 2,165 Skipped: 176
TOTAL 2,165
Strongly
Oppose
Oppose
Neither Oppose
nor Favor
Favor
Strongly Favor
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
ANSWER CHOICES RESPONSES
Strongly Oppose
Oppose
Neither Oppose nor Favor
Favor
Strongly Favor
B-36
Rancho Palos Verdes Citizen Satisfaction Survey
37 / 62
Q30 3. Please select the following the amenities that would likely cause
you to visit the Civic Center. (check all that apply)
Answered: 2,146 Skipped: 195
Special Event
(such as Fou...
Public
Performances...
Hiking
Restaurant
City Services
(e.g. permits)
Art,
Educational ...
Sheriff’s
Department...
Public Meeting
Emergency
Operations...
Dog Park
City Hall
(specify)
Playground
Meet with City
Staff
Fire
Department...
Meet with City
Council Member
Other (please
specify)
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
B-37
Rancho Palos Verdes Citizen Satisfaction Survey
38 / 62
52.66%1,130
50.19%1,077
49.77%1,068
47.20%1,013
41.80%897
36.30%779
30.20%648
28.38%609
25.12%539
24.09%517
22.41%481
20.41%438
19.48%418
18.27%392
13.14%282
4.19%90
Total Respondents: 2,146
ANSWER CHOICES RESPONSES
Special Event (such as Fourth of July)
Public Performances at Small Amphitheater
Hiking
Restaurant
City Services (e.g. permits)
Art, Educational or Historical Exhibit Space
Sheriff’s Department Substation
Public Meeting
Emergency Operations Center
Dog Park
City Hall (specify)
Playground
Meet with City Staff
Fire Department Station
Meet with City Council Member
Other (please specify)
B-38
Rancho Palos Verdes Citizen Satisfaction Survey
39 / 62
4.95%112
82.85%1,875
12.20%276
Q31 1. In the past THREE years, have you had difficulty in obtaining
and/or maintaining home FIRE insurance?
Answered: 2,263 Skipped: 78
TOTAL 2,263
Yes
No
N/A
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
ANSWER CHOICES RESPONSES
Yes
No
N/A
B-39
Rancho Palos Verdes Citizen Satisfaction Survey
40 / 62
16.68%354
60.56%1,285
22.76%483
Q32 2. In the past THREE years, has your home FIRE insurance rate
increased more than 7% in a one-year period?
Answered: 2,122 Skipped: 219
TOTAL 2,122
Yes
No
N/A
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
ANSWER CHOICES RESPONSES
Yes
No
N/A
B-40
Rancho Palos Verdes Citizen Satisfaction Survey
41 / 62
Q33 3. Please select the following personal and family preparedness
activities that you have done, plan to do in the near future, have not done,
or are unable to do.
Answered: 2,279 Skipped: 62
B-41
Rancho Palos Verdes Citizen Satisfaction Survey
42 / 62
Have Done Planning to Do Not Done Not Able to Do
Prepared a
disaster sup...
Developed a
household/fa...
Saved copies
of important...
Attended
meetings or...
Identified
neighbors in...
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
B-42
Rancho Palos Verdes Citizen Satisfaction Survey
43 / 62
58.66%
1,321
20.34%
458
20.47%
461
0.53%
12
2,252
42.03%
936
26.99%
601
29.95%
667
1.03%
23
2,227
32.43%
718
23.40%
518
40.29%
892
3.88%
86
2,214
35.16%
777
9.10%
201
52.85%
1,168
2.90%
64
2,210
36.08%
796
9.79%
216
50.54%
1,115
3.58%
79
2,206
HAVE
DONE
PLANNING
TO DO
NOT
DONE
NOT ABLE
TO DO
TOTAL
Prepared a disaster supply kit (extra food, water, batteries, cash in
small denominations) sufficien
Developed a household/family emergency plan?
Saved copies of important documents using a “cloud” online storage
system?
Attended meetings or received information on emergency
preparedness?
Identified neighbors in your community who may need additional
assistance following a disaster?
B-43
Rancho Palos Verdes Citizen Satisfaction Survey
44 / 62
Q34 4. Please select the following actions you have taken in terms of
wildfire risk reduction:
Answered: 2,185 Skipped: 156
B-44
Rancho Palos Verdes Citizen Satisfaction Survey
45 / 62
Have Done Planning to Do Not Done Not Able to Do
Removed
combustible...
Removed
flammable...
Covered vent
openings wit...
Created a
firebreak fo...
Replaced wood
mulch within...
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
B-45
Rancho Palos Verdes Citizen Satisfaction Survey
46 / 62
77.21%
1,657
6.62%
142
11.56%
248
4.61%
99
2,146
63.88%
1,335
6.03%
126
19.04%
398
11.05%
231
2,090
54.12%
1,122
10.23%
212
29.09%
603
6.56%
136
2,073
48.91%
1,007
8.21%
169
22.49%
463
20.40%
420
2,059
50.81%
1,030
7.10%
144
31.03%
629
11.05%
224
2,027
HAVE
DONE
PLANNING
TO DO
NOT
DONE
NOT
ABLE TO
DO
TOTAL
Removed combustible materials from roof, gutters, decks, base of walls,
decks?
Removed flammable vegetation or mowed to stubble height of 3 inches for
30 feet around any structure?
Covered vent openings with 1/16 to 1/8 inch noncombustible metal mesh
screens?
Created a firebreak for 100 feet around any structure by clearing, cutting
thinning, removing flammable and dead vegetation?
Replaced wood mulch within five feet of structures with stone or gravel?
B-46
Rancho Palos Verdes Citizen Satisfaction Survey
47 / 62
39.78%903
60.22%1,367
Q35 1. Do you know about the City’s Neighborhood Security Camera
Program?
Answered: 2,270 Skipped: 71
TOTAL 2,270
Yes
No
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
ANSWER CHOICES RESPONSES
Yes
No
B-47
Rancho Palos Verdes Citizen Satisfaction Survey
48 / 62
9.90%222
12.35%277
25.41%570
35.67%800
16.67%374
Q36 2. How likely are you to pay a portion of a cost with your
neighborhood/HOA to purchase one or more neighborhood security
cameras?
Answered: 2,243 Skipped: 98
TOTAL 2,243
Very unlikely
Unlikely
Neither likely
nor unlikely
Likely
Very likely
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
ANSWER CHOICES RESPONSES
Very unlikely
Unlikely
Neither likely nor unlikely
Likely
Very likely
B-48
Rancho Palos Verdes Citizen Satisfaction Survey
49 / 62
34.99%789
29.76%671
25.72%580
6.52%147
3.02%68
Q37 3. How satisfied are you with the services provided by the Lomita
Sheriff’s Station?
Answered: 2,255 Skipped: 86
TOTAL 2,255
Somewhat
Satisfied
Very Satisfied
Neither
Satisfied no...
Somewhat
Dissatisfied
Very
Dissatisfied
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
ANSWER CHOICES RESPONSES
Somewhat Satisfied
Very Satisfied
Neither Satisfied nor Dissatisfied
Somewhat Dissatisfied
Very Dissatisfied
B-49
Rancho Palos Verdes Citizen Satisfaction Survey
50 / 62
Q38 4. With 1 being the most important, please rank the following public
safety concerns in order of importance to you:
Answered: 2,237 Skipped: 104
61.60%
1,288
22.91%
479
8.03%
168
5.12%
107
2.30%
48
0.05%
1
2,091
5.36
8.33%
163
47.37%
927
23.10%
452
12.06%
236
8.43%
165
0.72%
14
1,957
4.33
23.37%
456
15.79%
308
30.14%
588
14.15%
276
15.43%
301
1.13%
22
1,951
4.14
9.66%
174
11.83%
213
27.76%
500
37.15%
669
12.77%
230
0.83%
15
1,801
3.66
5.89%
98
9.61%
160
13.39%
223
22.52%
375
45.05%
750
3.54%
59
1,665
2.98
8.46%
52
2.60%
16
2.93%
18
5.69%
35
6.50%
40
73.82%
454
615
1.79
Residential
Burglaries
Vehicle
Burglaries/T...
Wildfire Hazard
Traffic Safety
Pedestrian/Bicy
cle Safety
Other (specify
in the field...
0 1 2 3 4 5 6 7 8 9 10
1 2 3 4 5 6 TOTAL SCORE
Residential Burglaries
Vehicle Burglaries/Thefts
Wildfire Hazard
Traffic Safety
Pedestrian/Bicycle Safety
Other (specify in the field below)
B-50
Rancho Palos Verdes Citizen Satisfaction Survey
51 / 62
Q39 Other concern:
Answered: 243 Skipped: 2,098
B-51
Rancho Palos Verdes Citizen Satisfaction Survey
52 / 62
0.48%11
1.62%37
5.70%130
47.24%1,078
44.96%1,026
Q40 How safe do you feel in your neighborhood during the day?
Answered: 2,282 Skipped: 59
TOTAL 2,282
Very Unsafe
Unsafe
Neither Safe
nor Unsafe
Safe
Very Safe
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
ANSWER CHOICES RESPONSES
Very Unsafe
Unsafe
Neither Safe nor Unsafe
Safe
Very Safe
B-52
Rancho Palos Verdes Citizen Satisfaction Survey
53 / 62
0.92%21
6.54%149
16.23%370
53.99%1,231
22.32%509
Q41 How safe do you feel in your neighborhood during the evening/when it
is dark?
Answered: 2,280 Skipped: 61
TOTAL 2,280
Very Unsafe
Unsafe
Neither Safe
nor Unsafe
Safe
Very Safe
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
ANSWER CHOICES RESPONSES
Very Unsafe
Unsafe
Neither Safe nor Unsafe
Safe
Very Safe
B-53
Rancho Palos Verdes Citizen Satisfaction Survey
54 / 62
11.02%249
49.27%1,113
24.79%560
10.40%235
4.52%102
Q42 How safe do you feel your home is when you are out of town?
Answered: 2,259 Skipped: 82
TOTAL 2,259
Very Safe
Safe
Neither Safe
nor Unsafe
Unsafe
Very Unsafe
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
ANSWER CHOICES RESPONSES
Very Safe
Safe
Neither Safe nor Unsafe
Unsafe
Very Unsafe
B-54
Rancho Palos Verdes Citizen Satisfaction Survey
55 / 62
8 15,381 2,015
9 17,581 1,987
8 15,471 1,880
7 11,736 1,614
Q43 6. On a scale of 1-10, with 10 being the highest, how would you rate
the following public safety services in RPV?
Answered: 2,067 Skipped: 274
Total Respondents: 2,067
Law
enforcement...
Fire services
Ambulance/emerg
ency medical...
RPV Emergency
Preparedness
0 1 2 3 4 5 6 7 8 9 10
ANSWER CHOICES AVERAGE NUMBER TOTAL NUMBER RESPONSES
Law enforcement services
Fire services
Ambulance/emergency medical services
RPV Emergency Preparedness
B-55
Rancho Palos Verdes Citizen Satisfaction Survey
56 / 62
48.28%1,083
42.35%950
9.36%210
Q44 7. Do you participate in a Neighborhood Watch program?
Answered: 2,243 Skipped: 98
TOTAL 2,243
Yes
No
N/A
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
ANSWER CHOICES RESPONSES
Yes
No
N/A
B-56
Rancho Palos Verdes Citizen Satisfaction Survey
57 / 62
97.01%2,145
2.99%66
Q45 1. Are you aware of any specific concerns, complaints or problems
regarding access for persons with disabilities to any of the programs,
services and activities provided by the City?
Answered: 2,211 Skipped: 130
TOTAL 2,211
No
Yes (please
describe)
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
ANSWER CHOICES RESPONSES
No
Yes (please describe)
B-57
Rancho Palos Verdes Citizen Satisfaction Survey
58 / 62
Q46 2. What do you feel is the City’s highest priority to improve
accessibility for persons with disabilities? (access to facilities, sidewalks,
programs, etc.)
Answered: 797 Skipped: 1,544
B-58
Rancho Palos Verdes Citizen Satisfaction Survey
59 / 62
22.58%481
22.35%476
21.97%468
14.41%307
12.54%267
4.32%92
1.83%39
Q49 Please select your age group:
Answered: 2,130 Skipped: 211
TOTAL 2,130
51-60
61-70
71-80
81 and over
41-50
31-40
18-30
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
ANSWER CHOICES RESPONSES
51-60
61-70
71-80
81 and over
41-50
31-40
18-30
B-59
Rancho Palos Verdes Citizen Satisfaction Survey
60 / 62
51.24%1,093
48.01%1,024
0.75%16
Q50 Please select your gender:
Answered: 2,133 Skipped: 208
TOTAL 2,133
Female
Male
Other:
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
ANSWER CHOICES RESPONSES
Female
Male
Other:
B-60
Rancho Palos Verdes Citizen Satisfaction Survey
61 / 62
19.72%414
1.19%25
62.41%1,310
3.62%76
0.57%12
0.52%11
8.29%174
3.67%77
Q51 Please select your race/ethnicity:
Answered: 2,099 Skipped: 242
TOTAL 2,099
Asian
Black/African
Caucasian
Hispanic/Latinx
Native American
Pacific
Islander
Prefer not to
answer
Other:
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
ANSWER CHOICES RESPONSES
Asian
Black/African
Caucasian
Hispanic/Latinx
Native American
Pacific Islander
Prefer not to answer
Other:
B-61
Rancho Palos Verdes Citizen Satisfaction Survey
62 / 62
18.41%404
17.95%394
20.87%458
14.72%323
16.49%362
11.57%254
Q52 Please indicate how many years you have lived in Rancho Palos
Verdes?
Answered: 2,195 Skipped: 146
TOTAL 2,195
0-10
11-20
21-30
31-40
41-50
51+
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
ANSWER CHOICES RESPONSES
0-10
11-20
21-30
31-40
41-50
51+
B-62
1
Megan Barnes
From:SUNSHINE <sunshinerpv@aol.com>
Sent:Monday, January 4, 2021 12:27 PM
To:Teresa Takaoka; Jesse Villalpando
Cc:CC; imac; EPC
Subject:A more specific response to the Satisfaction Survey
Hello Jesse and Teri,
This is another opportunity to submit suggestions, constructive criticism and to express my
dissatisfaction with the quality of the management of the City of Rancho Palos Verdes. Since I have
chosen to spend my discretionary time lobbying in favor of preserving and enhancing the semi-rural
"quality of life" as described in the City's General Plan, I am sorry to have to report that the quality of
the service which City Staff provides has deteriorated and is trending toward getting worse.
The most noticeable drop in quality has been in Staff's communications with the public. Staff's
statements and reports produce a lot of questions. In of itself, that is a poor business practice. The
high Staff turnover is something of an excuse. What is so disconcerting is that Staff does not provide
timely and accurate answers. The most common question has become… Who should I ask who will
both understand the context of the question and is authorized to provide a clear and factual answer?
Even upper Management doesn't seem to know which of their co-workers might have the answers.
The new protocol is that Council and Staff no longer ask the people for input before some "deal" has
been made. City Planners and City Engineers are not in a position to negotiate what is "appropriate"
in any given situation because they are not familiar with how they are each supposed to support the
other in order to produce ideal outcomes. A "workshop" when the schematics and/or the draft text has
been completed is too late to fix the errors and omissions in an RFP, Grant Application or "Complete"
Development Application.
That leaves the search for improved day-to-day communications. The City's web site search engine is
terrible. The Notify Me program is not maintained nor utilized when appropriate. Staff doesn't even
have a template for how to compose a consistently complete "out of office automatic reply email".
So, you two are the ones who have been designated to receive this information. RPV has become
known as the "Black Hole City Hall" and Ara became known as the "man who speaks with a forked
tongue" long before he became our City Manager. I know all this is not your fault. Please do what you
may to help your coworkers learn to solicit info from the public in a timely fashion and apply it, so that
we all can work together to maintain the expected Paradise level quality of life around here.
People, including the City Council, ask questions when they have been "blind-sided". The reason why
the people incorporated this City and hired a staff was so that our health, safety and welfare would be
provided for within a very strictly defined scope of what is "appropriate development" as opposed to
what the County had in mind. It has become very clear that the hired help has taken on a different
"vision". At the Federal level that situation is now referred to as the Dark State. At the State of
California level, what we have is called a Mommy State billed as saving us from the dastardly
mandates of the Dark State. Both RPV and the County are getting stuck with more State mandates to
address a variety of "crises" like homelessness.
C-1
2
Using the Trails Network Plan as an example, it is still unclear as to whether Staff is not implementing
it because Staff is conscientiously and surreptitiously supporting the goals of the Dark State and the
Mommy State or that you people are incompetent in the general business side of each of your
specific professions. Each of you have been asked specific questions which include… Since your job
appears to be only to provide certain information to other Staff Members, the Council and Citizen
Advisory Committees, who is the Staff Member who is actually working on presenting
recommendations based on said information? I want to know:
1. Who is working with the Fire Department to establish their CRITERIA for fire roads and other
disaster mitigation circulation corridors in relation to proposed infrastructure work on both private and
City owned property? (Council Action Item.)
2. Who is working with the Public Works Department to assure that the on-going maintenance of
existing trails and unpaved roadsides are funded and not deferred? (Public Records Request.)
"I'll get back to you" and "Your comment has been included in late correspondence" both mean that
the issue is not going to be addressed. I am considering taking the time to put together a log similar to
the one which appears in the Weekly Administrative Report which tracks Public Records Requests.
Mine will track when Staff tells the Council… "I'll get back to you." "I'll look into it." And, "It will be done
by…" Council Goals are a joke.
Unless Staff gets directed to spend your time communicating via something besides more "isolated
Plans", my log will be an equal exercise in futility.
That is my response to the Satisfaction Survey. I would really rather that the money was spent on
training Staff about how to write complete notices and keeping records up to date. Oh dear. That is
micro-managing and Council has no say in that.
I thank you both for trying to respond. If the answers to my two questions are "nobody" at least
everybody, including the City Council will know why our City's Budget is balanced on deferred
maintenance.
May 2021 be a whole lot different than 2000 through 2020 despite the virus crisis. …S
C-2
1
Megan Barnes
From:Jesse Villalpando
Sent:Tuesday, February 9, 2021 11:26 PM
To:Megan Barnes
Subject:Fwd: survey ended
Sent from my iPhone
Begin forwarded message:
From: Aislin Ard <aislin@gmail.com>
Date: January 26, 2021 at 8:23:24 PM PST
To: Jesse Villalpando <jvillalpando@rpvca.gov>
Subject: survey ended
Hi There,
The survey ended yesterday! Darn. The only thing I wanted to say was that I wish RPV would
move all power lines underground. As we have seen with other communities in California, a hot
season plus a sparky or downed powerline can cause a devastating outcome. My street looked
into doing this on its own years ago but the power company said it would need more area for it to
be "worth it" and our neighborhood couldn't "rally" the hillside. Considering many seniors are far
from wanting to take on extra charges it leaves the hill at risk. I believe this should be a top
priority for our community's safety. Fires season is only going to become worse unfortunately -
any and all things we can do to prevent devastation should be done.
Could you forward this note to the appropriate party?
Thank you so much,
Aislin Ard
3549 Bendigo Drive
Rancho Palos Verdes
C-3
C-4City of Rancho Palos Verdes 30940 Hawthorne Blvd. RPV, CA 9027 4 27046 Shorewood Rd. Rancho Palos Verdes, CA 90275 January 20, 2021 Attn: Mr. Jesse Vallalpando Subject: Citizen Satisfaction Survey Dear Sir: I have mailed my survey to the City a while back, but I would offer a supplement if that is allowed? Perhaps my doing the survey in a quiet evening was my mistake, but I did omit my no. 2 problem (and not far behind no. 1 ), which is the infernal everyday noise from home gardeners. In my neighborhood, Silver Spur, everyone has a service gardener, myself included. The noise pollution created travels blocks, so as a result you will hear this noise about 99& 44/1 OOo/o of the time. The machinery, everything gasoline powered, is incessant noise, 6 days a week, 8 to 5 and sometimes later! I live only 11 houses off Hawthorne Blvd, but this noise is 20 decibels worse than traffic! As we move towards a new normal with so many more working at home, we badly need some real noise abatement rules-and then enforcement. Regards. (4J (.._.L Robert Cash