CC SR 20190903 04 - Dial-A-Ride Transportation for Seniors
RANCHO PALOS VERDES CITY COUNCIL MEETING DATE: 09/03/2019
AGENDA REPORT AGENDA HEADING: Regular Business
AGENDA DESCRIPTION:
Consideration and possible action to expand advertising of the Dial-A-Ride services
offered to senior residents of Rancho Palos Verdes through Palos Verdes Peninsula
Transit Authority, and to potentially expand the services
RECOMMENDED COUNCIL ACTION:
(1) Direct staff to work with PVP Transit and present a detailed plan to City Council
at a future meeting for expansion of the Dial-A-Ride/Dial-A-Lift program;
(2) Direct staff to work with PVP Transit and present a detailed plan to the City
Council at a future meeting for offering bus trips for seniors to desired off -
Peninsula locations; and
(3) Alternately discuss and take other action related to this item.
FISCAL IMPACT: None at this time
Amount Budgeted: $749,101
Additional Appropriation: N/A
Account Number(s): 214-400-000-5201 ($50,000)
(Air Quality Management Fund - Repair & Maintenance Services)
216-400-0000-5201 ($699,100)
(Proposition A Fund/Repair - Maintenance Services)
ORIGINATED BY: James O'Neill, Engineering Assistant
REVIEWED BY: Elias Sassoon, Director of Public Works
APPROVED BY: Doug Willmore, City Manager
ATTACHED SUPPORTING DOCUMENTS:
A. PVP Transit brochure for the Dial-A-Ride/Dial-A-Lift program (page A-1)
BACKGROUND AND DISCUSSION:
The City of Rancho Palos Verdes, through the Palos Verdes Peninsula Transit (PVP
Transit), offers its senior residents (62 years of age and older) and residents with
disabilities low-cost transportation to locations on the Peninsula for and off-Peninsula
medical facilities for medical purposes in Torrance, Harbor City, San Pedro, Lomita and
Redondo Beach. This service is referred to as “Dial-A-Ride/Dial-A-Lift.” Qualifying
individuals register as members of the program for a registration fee of $10, and purchase
a maximum of 24 rides per month (and additional rides for medical reasons, if needed).
Members are charged $6 (for one-way) and $12 (round trip) for transportation by means
of taxi or van service to locations on the Peninsula, and $12 (for one-way) and $24 (round
1
trip) for transportation to and from off -Peninsula medical facilities, with all other actual
expenses paid for by PVP Transit.
Fiscal Year 2018-2019 Dial-A-Ride membership was as follows:
Rolling Hills Estates 105 12%
Rancho Palos Verdes 608 69%
Palos Verdes Estates 162 19%
875
The program is funded by the cities of Rancho Palos Verdes, Palos Verdes Estates and
Rolling Hills Estates, along with the Los Angeles County Metropolitan Transportation
Authority. The City of Rancho Palos Verdes contributed $727,282 in FY 2018-2019, and
is set to contribute $749,101 in the current fiscal year (a 3% increase compared to the
previous year).
Approximately $175,000 (representing 7% of PVP Transit’s current budget) is allocated
to the Dial-A-Ride/Dial-A-Lift program, and $148,460 was spent on Dial-A-Ride/Dial-A-
Lift in FY 2018-19 fiscal year. With 5,672 trips (and 8,027 passengers), this equates to
just over $26 per trip on average, though this number is slightly skewed with a percentage
of “off the Peninsula” medical trips.
At its meeting on January 15, 2019, the City Council directed Staff to report back on the
Dial-A-Ride service, how to advertise the service, and how the service might be
augmented.
In response, staff has identified the following options to expand transportation service
offerings to seniors:
1. Increase knowledge of the program by additional outreach and advertising
2. Expansion of the Dial-A-Ride service to include TNCs (Transit Network
Companies), such as Lyft and Uber
3. Offer bus trips for seniors to desired off -Peninsula locations, such as Costco or the
Del Amo mall
Staff will include an advertisement featuring the Dial-A-Ride in the next City Newsletter to
be published in mid-September (from the first page of Attachment A-1). Staff can look for
additional ways to advertise the program and notify seniors of the programs, and report
back to the City Council, if so directed.
Staff also met with the PVP Transit Administrator to discuss possibilities of expanding the
Dial-A-Ride service to include TNCs. Although possible, expanded services are expected
to result in higher overall costs. Placing limits on such an option would likely be necessary
to manage overall expenses.
2
Another option would be to offer bus trips to desired off -Peninsula locations, such as
Costco and the Del Amo mall. This option could set specific days of the week for trips
leaving and returning to the Senior Center.
ALTERNATIVES:
In addition to the Staff recommendation, the following alternative action is available for
the City Council’s consideration:
1. Receive and file this report and take no further action at this time
3
PALOS VERDES
ESTATES
ROLLING HILLS ESTATES
RANCHO
PALOS VERDES
ROLLING
HILLS
SAN PEDRO
LOMITA
REDONDO
BEACH
TORRANCE
LEGEND
$6 (one-way) Anywhere ON the Peninsula
$12 (round-trip)
$12 (one-way) to Off-Peninsula Medical Facilities
$24 (round-trip)
ON
OFF
For service 24 hours per day
7 days per week
Call Toll Free
(800) 400-2924
Torrance
Memorial
Medical
Center
Kaiser Permanente
Med. Ctr.
Providence
Little Company
of Mary
Hospital
Little Company of
Mary Hospital
South
Bay
Hospital
Western Ave.25th Street
25th Street I-110( Harbor Freeway)Pacif
i
c
C
o
a
s
t
H
i
g
h
w
a
y
190th Street
Lomita Blvd
Torrance Blvd
Serving
Seniors and Residents with disabilities in Palos Verdes
Estates, Rancho Palos Verdes, Rolling Hills Estates and
unincorporated Peninsula areas of Los Angeles County.
A-1
areas only: Torrance, Harbor City, San Pedro,
Lomita and Redondo Beach (primarily South
Bay Medical Center on Prospect Avenue).
Dial-A-Ride/Dial-A-Lift service operates 24
hours a day, seven days a week.
After you have received your membership
confirmation and membership materials, you can
now call for service. The Taxi Company phone
number is located on the back of your TaxiCard
and is: 1-800-400-2924. Identify yourself as a
Palos Verdes Dial-A-Ride or Dial-A-Lift member
and request service. You may also request a
return ride at the same time, or simply call the
800 number again when you are ready to return.
Passengers may have to wait 15-20 minutes for a
ride. Caretakers and/or escorts ride for free!
REMINDER: One cannot travel between more
than one point off the Palos Verdes Peninsula
without returning to the original pick-up point in
Palos Verdes, most commonly the members home
address. If you do request an additional ride to
the driver, it will be the members responsibility
to personally pay for this portion of your trip. The
driver cannot accept your TaxiCard for this extra
added on service.
PLEASE REMEMBER: Your rides are prepaid! Never
pay the Taxi driver cash for your ride except for tip.
The Taxi driver only needs to swipe your TaxiCard
once regardless of poor transmission on a given
day, or due to the Palos Verdes terrain. The Taxi
transmission will go into the Taxi memory to be
retrieved after leaving the area!
The registration fee is $10
• When registering, and at the same time, you
purchase rides for $6.00 each, payable by
check, or Visa/Master Card in the PVPTA
office only. A four (4) ride minimum applies
to all new members.
• You will be issued a TaxiCard and your
purchased trips will be electronically applied
to this card. Your rides never expire!
• A maximum of tweny-four rides can be
purchased during a one month period. If you
should need additional rides for medical reasons
only, contact us – we will work with you!
Trips ON the Palos Verdes Peninsula:
• One ride fare is required for a one-way trip
within the Palos Verdes Peninsula.
• Two ride fares are required for a round trip
within the Palos Verdes Peninsula.
Trips OFF the Palos Verdes Peninsula are
for medical purposes only into surrounding
communities and back again (see Service Area
below) and the ride fares are double as follows:
• Two ride fares are required for a one-way trip
and four ride fares are required for a round trip.
Dial-A-R ide and Dial-A-Lift services are
provided ON the Palos Verdes Peninsula for any
trip purpose.
Dial-A-Ride and Dial-A-Lift service goes OFF
the Palos Verdes Peninsula for medical purposes
only. The service goes to all hospitals, medical
buildings, and doctor’s offices in the following
This transportation service is a convenient way
to travel around the Palos Verdes Peninsula
area. Taxi cabs and ramp vans for the disabled
are used to transport passengers on the Palos
Verdes Peninsula and surrounding areas.
(Refer to the Service Area)
The Palos Verdes Peninsula Transit Authority
(PVPTA) is an agency consisting of the cities
of Rancho Palos Verdes, Palos Verdes Estates,
and Rolling Hills Estates. These member cities
and Los Angeles County fund the Dial- A-Ride
/Dial-A-Lift services.
Palos Verdes Peninsula residents who are
seniors (62+) or disabled, are eligible to become
members of this program and use the service. If
you are under 62 years of age, you must complete
a Physician’s Verification Form provided by the
PVPTA office.
Before you can ride, you must register for
membership and purchase rides by mail, or at
the PV Transit office located at:
38 Crest Rd. West, Rolling Hills, CA 90274.
Membership takes approximately 5-10 days.
ow do I register for the program?
What Is the PV Transit
Dial- A-Ride/ Dial- A-Lift Program?
ho is eligble for this program?
ow much does it cost?
ervice area
ours of service
ow to use the service
ow is the service financed?H
W
H
H
S
H
H
A-2
Wheelchair bound
Wheelchair folds
to ride in car
Cane / Crutches
Walker
Ambulatory
NOTE:
To avoid your registration form being returned back to you,
please enclose your personal check for payment along with
your COMPLETED form
PV TRANSIT
P.O. Box 2656
Palos Verdes Peninsula, CA 90274-7109
Tel: (310) 544-7108 Fax (310) 544-7109
_________________________________________ ______
Last Name First Name M.I.
_____________________________________ __________
Street Address City Zip
Telephone No. ( ) ________________________________
Cell Phone No. ( ) ________________________________
Age_______ Birthdate__________/___________/___________
PERSON TO CALL IN CASE OF EMERGENCY:
Name_________________________________________________
Relationship ___________________________________________
Telephone No. ( ) _______________________________
For PVPYA USE ONLY:
DAR/DAL REG:# ________________________________
TaxiCard # __________________________________
PLEASE CHECK ALL THE APPLICABLE BOXES BELOW:
SPECIAL INSTRUCTIONS
_________________________________________________
_________________________________________________
_________________________________________________
Hearing Impaired
Visually Impaired
Alzheimer’s Disease
Travels with Caretaker
Disabled
Age under 62 years
A-3
receive your new Taxi Swipe Cardwithin 5-10 business days.You always know how many tripsA-4
A-5