RPVCCA_CC_SS_2014_05_20_02a_LAX_Community_Noise_RoundtableCrTYOF RANCHO PALOS VERDES
TO: HONORABLE MAYOR AND CITY COUNCIL MEMBERS
FROM: COUNCILWOMAN SUSAN BROOKS
DATE: MAY 20, 2014
SUBJECT: LAX COMMUNITY NOISE ROUNDTABLE
RECOMMENDATION
Appoint Petra Schneider, as the resident representative to attend the monthly LAX
Community Noise Roundtable meetings.
BACKGROUND
As Council is aware, I have a demonstrated an interest in seeing to adherence of
the federal compliance code with regards to late night and low over flights around
the Peninsula. In 2012 and 2013, I was the designee for Rancho Palos Verdes to
the LAX Community Noise Roundtable. After meeting with the Federal Aviation
Administration representatives in San Diego at the Terminal Radar Approach
Control (TRACON) in 2012, it became apparent that this issue required constant
monitoring.
Due to numerous City committee assignments, I resigned from the LAX
Community Noise Roundtable in late 2013. Senior Administrative Analyst Matt
Waters has been a regular attendee to these monthly meetings for several years.
I am requesting that RPV resident Petra Schneider be considered and approved
as our RPV liaison to LAX Community Noise Roundtable. Mrs. Schneider has
been a steady monitor and communicator with Denny Schneider, Chair of the
Roundtable. She is articulate and precise with her assessments and affable in her
communiques.
A precedent for this appointment has been set by Beverly Ackerson who, as a
resident, attended these meetings on behalf of the City of RPV and reported her
findings and follow-up, accordingly. I believe we will be well served by Mrs.
Schneider, and am seeking approval of her appointment this evening. Her resume
is attached.
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Home: (310)377-6046
Petra K. Schneider
petra.schneider@netzero.net
www .linkedin.com/in/pkschneider
SUMMARY
Cell: (310) 989-1228
Extensive experience in defining and closing business risks in operations and IT/IM that improve
performance, and instill a focus on continuous process improvement. The combination of experience
in consumer banking, in the petroleum industry, aerospace design and manufacturing, and in healthcare
along with a talent for process design and redesign, process change implementation, operational acumen,
and creativity results in a business partner with innovative end-to-end problem solving skills that
improve business performance.
PROFESSIONAL EXPERIENCE
UnitedHealth/OptumRx, Irvine, CA January 2012-November 2012
Pharmacy Benefit Management (PBM) division <~f UnitedHealth Co17Joration with $17B in 201 I annual
Revenues
Director, Business Process Improvement, Risk and Audit
Provided end-to-end direction and support across the Commercial Pharmacy Benefit Management
(PBM) organizations to identify root causes for rebate processing performance gaps, and partnered with
functional leaders to develop action plans to close gaps.
Impacts included:
• Documented current state IM Architecture to improve efficiency in rebate processing.
• Identified and documented critical gaps in information flow for Commercial rebate processing.
Initiated action plans with functional leaders to address gaps.
• Implemented a pilot to deploy operational metrics in rebate processing operation to better
achieve financial targets, and allow for improved root cause analyses and process controls.
British Petroleum, Los Angeles, CA 2010-2011
USA West Coast Fuel Value Chain with $20B in annual Sales
Continuous Improvement Manager, Refining and Marketing IT&S
Managed Continuous Improvement (CI) program in support of strategic revenue and cost goals for the
British Petroleum West Coast Value Chain. Impacts included:
• Cash Flow opportunities totaling $2.2MM in Days To Invoice process for a mostly automated
process but with complex manual handoffs across 3 BUs that included multiple, diverse data
entry systems all leading to SAP, the financial system of record.
• Directed efforts that reduced 'Time To Resolve' by 50 -75% for critical customer issues for the
over 1700 retail sites calling a technical support Call Center located in Chicago.
• Mapped supply chain processes that created transparency and greater alignment to a restructured
BP Value Chain organization, and paved the way for IT improvements that would optimize fuel
delivery processes to West Coast refineries.
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Petra K. Schneider
Bank of America, Charlotte, NC and Los Angeles, CA 2002-2009
One qf the world's leadingfinancial services companies, with $117 billion in Revenues.
Senior Vice President, Global Quality and Productivity, Technology and Operations· 2007-2009
Leveraging Six Sigma tools to develop and execute strategies to improve operational productivity and
customer satisfaction across key enterprise processes. Some highlights are:
• In 2008 launched teams tasked to tie call center customer issues to Operations. Complex behind
the scenes operation with more than 13 sites across the country, using multiple processing
platforms, and with handoffs between several organizations. Identified over $1 OMM in operating
cost reductions and missed revenue opportunities. Created focus on costs associated with
organizational complexity.
• Simplifying data transmission set up process across 5 Treasury Services product lines. Launched
teams impacting more than 20 different operating teams across the country each with different
requirements and services for on-boarding data transmission customers. Initial expense reduction
and revenue impact scoped at over $1.5MM in reduced operating costs. A multigenerational
effort that required coordination across technology teams.
• Mitigated a high risk billing issue impacting Lockbox clients in 2007. Launched and strategically
directed 3 teams in 2008 to implement improved process controls. Benefit scoped at $2. 7MM
from missed revenue opportunity.
Vice President, in Quality and Productivity, Loan Collections 2003-2006
Developed and led the Six Sigma deployment for loan collections organization with 700+ associates
spread across 3 sites in CA, NC and NY with $12B in outstanding loans. Impact on Loss reduction from
Six Sigma projects grew from 0% to over 70% for a total of over $12MM. Six Sigma certified over 70
associates from risk, operations, finance, data management, and project management.
• 2004-2006 led large, multi-site and cross functional teams to achieve Process Excellence
certification for 3 key processes in Loan Collections that have realized over $4.5MM in loss
reduction opportunities, and identified an additional $2. 7MM in opportunities.
• In early 2006 led an investigation into increased 120-Day Indirect Auto loan Losses that resulted
in identifying operational factors that impacted losses. Team implemented fixes that reduced loss
to Plan by $1.2MM for 2006 within a six week period.
• Transcending silos and reaching outside of Loan Collections to work with Vendor Management
in 2005 to reduce repossession agent vendor base from over 500 vendors to less than 30.
• Influenced loan collections business leaders to implemented management routines that resulted
in greater control and oversight of actual project benefits from projects managed outside of the
business. These routines included improved financial tracking of expense and productivity
savings.
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Petra K. Schneider
Honeywell (formerly Allied-Signal), Los Angeles, CA 1995-2001
Aerospace Design and Manufacturing Site with more than $30MM/month in shipments.
Operational Excellence Advisor/Six Sigma Black Belt/Manufacturing Engineer/Quality Engineer
Supported site leadership in resolving customer satisfaction and production problems impacting
customer shipments. Led over 20 cross-functional teams composed of engineering, testing, operations
and facilities to identify and implement solutions to high visibility customer satisfaction problems and
cost reduction initiatives. Some highlights are:
• Dramatically increased production capability by reducing manufacturing time from 280 days to
10 days, and reduced over $1.lMM in customer past dues. Brought manufacturing, engineering
and testing personnel together to resolve barriers in this complex and manual production process
that required highly trained personnel. Laid the foundation for air bearing manufacturing to
become a 'Center of Excellence' within AlliedSignal.
• Led a team of Ph.D. Engineers in creating a first ever Electrical Power Systems Design Manual
documenting the electromechanical systems design process for designing servo drives in
aerospace applications. The first step in creating a truly End-to-End Engineering to
Manufacturing Approach that would reduce rework in transitioning new products into
manufacturing. Multiple benefits including reduced time-to-manufacture and time-to market,
decreased rework in manufacturing and testing, and greatly decreased training time for new Ph.D.
electrical design engineers.
• Played key leadership role in creating and managing Six Sigma Council that coordinated Six
Sigma projects across the Torrance, CA site of 1200 employees.
SSI Management Consultants, Inc., Westlake, OH and Los Angeles, CA 1989-1994
Process and leadership consultants based on W. Edwards Deming's methodology providing process
improvement and change management services to corporate clients.
Senior Statistician
Supported Chevron El Segundo Environmental, Health and Safety Risk Group to define and mitigate
operational risks impacting environmental compliance, and addressed neighborhood complaints.
• Developed empirical models for key Chevron manufacturing units to control effluent discharges
into Santa Monica Bay without impacting profit generating upstream operations. This resulted in
additional profit of over $2.3 MM a year, and eliminated discharge fines for non-compliance that
amounted to thousands of dollars a day for each chemical.
• Quantified operating and environmental parameters impacting energy consumption of petroleum
refining catalytic reforming unit. Understanding which levers control energy consumption
resulted in cost savings for division.
• Developed performance-based wastewater discharge limits for Chevron refinery that were
adopted by CA state regulatory agencies.
• Developed improved noise evaluation methods that prevented a lawsuit by Chevron neighbors.
Chevron industrial plant is located in a suburban setting. Plant modifications resulted in
acceptable background noise.
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Petra K. Schneider
W. Edwards Deming, Washington, D.C and Los Angeles, CA
Consultant to leaders in American and Japanese industry
Assistant
1989-1993
Aided Dr. Deming with seminars and accompanied him on consulting trips to clients across the Unites
States.
Radian Corporation, Austin, TX and Los Angeles, CA 1984-1989
Industry leader in environmental consulting, serving clients nationally and globally.
Staff Scientist
Supported large-scale environmental impact studies from government agencies and private industry with
statistical analysis, design of experiments, proposal writing, and database management.
Key impact:
• Established and managed the Chevron Superfund Data Group for a major CA Superfund Site
Investigation. This included defining and directing the consolidation of all data sources and the
creation of a NOMAD database. Developed data integrity routines to assure accuracy of
information for the 400,000+ records database resulting in timely and accurate reports to State
and Federal agencies by our engineering staff. Managed staff of seven including programmers
and file clerks. Received an annually awarded Corporate Outstanding Achievement A ward for
this effort.
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Petra K. Schneider
EDUCATION
M.A., Mathematics, Minor in Physics, The University of Texas, Austin, TX, August 1984
B.S., Mathematics, Minor in Physics, The University of Texas, Austin, TX, May 1980
Senior Leadership Training at Allied Signal/Honeywell and Bank of America 1998-2008
Six Sigma/Lean Master Black Belt Certification at Bank of America, July 28, 2004 (mentored by
GE/AlliedSignal trained Master Black Belts)
Six Sigma Black Belt Certification at AlliedSignal by Six Sigma Associates, Inc., in 1997
Program Management Principles/Cost and Schedule Integration at AlliedSignal in June 1998
Product Delivery System Design Course I Lean Certification at AlliedSignal by University of
Tennessee Management Development Center, May 23, 1997
Process Excellence at Bank of America, 2004-2006,
Kaizen by Kaizen Institute, Tokyo, Japan in 1997
W. Edwards Deming System of Profound Knowledge, 1989-1993, mentored by W. Edwards Deming
Design of Experiments by Air Academy Press, LLC in 1996
Additional Cl Expertise with applications in GE Workout, Design for Six Sigma (DFSS), Management
by Fact (MBF), and A3.
Native German speaker, Russian but limited
Member of Hospital Association of America
Enterprise Architecture Frameworks, including ITIL
Enterprise Risk Management Frameworks, COSO/ AIRMIC/OCC, and P2R Academy
ASHRAE Energy Level Audits 1,2,3 an accredited course sponsored by San Diego Gas and Electric
Company which provided a management perspective on determining the effectiveness of energy audits
provided by vendors, February 2014.
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Petra K. Schneider
PUBLICATIONS
Time Series Analysis, a training module for Bank of America Master Black Belt training, in 2004.
Electric Power Systems Design Manual for designing and transitioning electric power drive systems
into manufacturing, by Colin Huggett, EMPS Team, and Petra K. Schneider in May 2001 (an internal
Honeywell, Engines and Systems publication)
Improving and Controlling Ammonia in Refinery Waste Water Processing, by Petra Schneider (SSI
Management Consultants) in March 1992 for Chevron El Segundo Environmental Treatment Plant.
Evaluation of an Improved Employee Attendance Program, by Petra Schneider (SSI Management
Consultants) in August 1991 for Chevron El Segundo.
Analysis of Factors Affecting Service Station Inventory Control, by Lloyd Provost, Petra Schneider
(Radian Corporation) in August 1984 for American Petroleum Institute.
Various Radian publications on the results of statistical evaluations including NOX, SOX stack
emissions.
The Treatment of Questionable Observations in the Analysis of Variance for Crossed
Classification by Petra Kathleen Schneider in August 1984 for as partial requirement for Master degree
in Mathematics at the University of Texas, Austin, TX. Approved by Peter W. M. John, Ph.D., and Carl
N. Morris, Ph.D.
On the Statistical Design and Analysis of an Experiment to Measure Radon Gas and its Progeny in
Households by C. N. Morris, P.W.M. John, H. Kostal, L. Moore, P.K. Schneider, J. Wuu in 1981 as a
report to BP A.
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