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LAC Department of Animal Care FY 2015-16 Service Level Request A Mr. Douglas Willmore June 18, 2015 Page 2 This document will provide the Department with an acknowledgement of planned services and allow for operational planning and deployment of resources. During the fiscal year, the City may also submit a request for changes in services as needed. These additions or deletions to services contemplated in a revised service level agreement can be scheduled for implementation upon agreement by both parties. We have enclosed a description of animal control services (Attachment B) and FY 2015-16 budgetary estimates (Attachment C) for your reference. Contract City Billing Rate Study Animal care and control services have advanced over the decades to create more complex and robust programs. These developments have been caused by changes in state laws regarding the care of animals; increased demand for investigating animal cruelty and dangerous or vicious dog cases; increased professionalism required of animal control officers; increased public use of animal care centers; and many other factors. These changes have impacted the costs of providing animal care and control services. This fiscal year the Department initiated an effort to determine what cost changes, if any, have occurred. The Auditor-Controller and the Department have retained the services of MGT of America, Inc. to conduct a comprehensive study to determine the actual costs associated with providing animal care and control services to its contract cities. The results of this study are scheduled to be completed by the end of calendar year 2015. The Department will be reaching out to its contract cities to keep them apprised of the progress of this review. Payment Procedures The Department received a recommendation for corrective action based on a recent audit conducted by the County's Auditor-Controller. One of the findings in the report indicated that in accordance with the contract terms, the Department did not calculate interest charges on invoice that were not paid timely. Therefore, beginning in FY 2015-16, a seven percent (7%) interest rate will be calculated and applied to invoice(s) that are overdue 60 days beyond the due date. In addition, please be advised that the County also reserves the right to satisfy payment through any funds that may be on deposit with the County. The applicable language with regard to payment satisfaction may be found in Paragraphs 9.2, 9.3, and 9.4 of our Services Agreement, and is provided below: w Mr. Douglas Willmore June 18, 2015 Page 3 9.2 If such payment is not delivered to the County office which is described on said invoice within 60 days after the date of the invoice, the County is entitled to recover interest thereon. For all disputed amounts, the City shall provide County with written notice of the dispute including the invoice date, amount, and reasons for dispute within 15 days after receipt of the invoice. The parties shall memorialize the resolution of the dispute in writing. For any disputed amounts, interest shall accrue if payment is not received within 60 days after the dispute resolution is memorialized. 9.3 Interest shall be calculated at the rate of seven percent (7%) annually or any portion thereof, calculated from the last day of the month in which the services were performed, or in the case of disputed amounts, calculated from the date the resolution is memorialized. 9.4 Notwithstanding the provisions of Government Code Section 907, if such payment is not delivered to the County office which is described on said invoice within 60 days after the date of the invoice, or in the case of disputed amounts, from the date the resolution is memorialized, the County may satisfy such indebtedness, including interest thereon, from any funds of the City on deposit with the County without giving further notice to City of County's intention to do so. If you have any questions, please contact me or your staff may contact Ms. Whitney Duong, Contract City Liaison, at (562) 256-2412 or wduong@animalcare.lacounty.gov. Sincerely, /se MARCIA MAYEDA Director MM:BW:PM:WD:mr s:\contract cities\service agreements\bill rate letters and attachments fy15-16\2015-16 bill rate letter 061715_mr3.docx Enclosures Attachment B Los Angeles County Department of Animal Care and Control Description of Services Provided Field Services Resources dedicated to providing quality animal care services in the field. Activities involve field officers performing a variety of tasks utilizing appropriate equipment. These tasks (with an exception of the services that pose a safety risk to the Director or designee) include: • Immediate response to vicious/dangerous animals that pose a public safety threat; • Capture and impoundment of stray domestic animals; • Impoundment of animals surrendered by their owners; • Pick up and disposal ofddead animals On public highways and on public and private property, excluding: Garbage Disposal Districts; animals on beaches that weigh more than 150 pounds; or where a large number of animals have died requiring specialized equipment and/or skills beyond the capability of the department. • Enforcement of all animal-related ordinances and state laws including leash laws, animal cruelty laws, dangerous/vicious dog enforcement, and the keeping of wild or exotic animals; • Investigate Potentially Dangerous and Vicious Dog cases; prepare appropriate petitions; and conduct administrative hearings consistent with state and county laws; • Rescue of ill, injured, or abused animals; • Enforcement of animal nuisance complaints such as barking dogs and leash law violations; • Assist local law enforcement with their cases when animals are involved such as the service of search warrants and impounding animals belonging to persons taken into custody; • Emergency response to fires, earthquakes, floods, and other natural or manmade disasters to rescue animals from harm; and • Maintain 24-hour dispatch and communication center to receive calls for service and dispatch them to officers for field response Shelter Services Represents services dedicated to providing a comfortable and safe environment to animals sheltered at Animal Care Centers. Shelter services include: • Providing food, water, and shelter medical care for impounded animals; • Holding stray animals and attempting to reunite them with their owners; • Finding new adoptive homes for domestic animals; • Working with wildlife rehabilitators to rescue sick and injured wildlife; • Providing emergency sheltering to animals displaced by wildfires or other disasters; • Spay and neuter services for all dogs and cats adopted pursuant to state law; • Performing surgeries to make animals more adoptable; • Euthanizing sick, injured, dangerous, feral, or unadoptable animals; • Quarantine and observation of animals for rabies; • File annual reports to the State of California as required by law; • Disposal of dead animals; • Maintain website of lost and surrendered animals so owners may locate their lost animals and potential adopters may find a new pet; and • Maintain regular hours of operation for the public Licensing Represents resources for providing the issuance and processing of licenses. This function includes: • Issuance of animal licenses to animals that have been vaccinated against rabies; • Processing license applications, payments, and information changes; • Issuing license renewal notices; • Assessing and collecting fees, penalties, and other financial remittances; and • Maintenance of animal licensing database Animal Licensing Field Enforcement Represents services dedicated to providing field enforcement for animal license compliance. This program includes: • Neighborhood field enforcement of animal licensing and other State and local laws and ordinances; • Issuing citations to violators of animal licensing ordinances; and • Collecting license revenue Animal Facility Licensing Represents the process to issue and enforce licenses provided to private businesses involved in regulated activities related to animals. This program includes: • Annually inspect and license animal facilities such as pet shops, breeders, animal menageries, grooming parlors, and all other places where animals are maintained for profit or business activities; and • Issue grades to facilities, similar to the County of Los Angeles Public Health Department's Restaurant Grading System Vaccination and Microchip Clinics Represents resources to provide vaccines and microchips, including: • Provide low cost vaccinations and microchips; • Staff with medical personnel and necessary support staff; • Assist jurisdictions in promoting community based clinics; and • Provide regular vaccination and licensing clinics at each County of Los Angeles Animal Care Center s:\contract cities\service agreements\dacc service description fy 15-16 for mm_mm_mr2.docx Attachment C COUNTY OF LOS ANGELES DEPARTMENT OF ANIMAL AND CONTROL RANCHO PALOS VERDES-SERVICE LEVELS SCHEDULE Estimated Actual Pl(14/15 Estinr►gt d FY 15/16 ` � � Billing f��° Gast *•Billing #af *Cast `,City/'service Descr ptian , .:,,,; , Animal tin `<' ;, Rates' Unit. ;; Amount. Rates ‘,,4111044.0t;‘,- Rancho ilnit AmountRancho Palos Verdes Kennel Housing-Dog&Cat 100 Days $ 20.07 343 $ 6,884 $ 23.79 343 $ 8,160 Kennel Housing-Other Animals 74 Days $ 9.95 116 $ 1,154 $ 11.23 116 $ 1,303 Special Care Housing 4 Days $ 24.08 4 $ 96 $ 28.55 4 $ 114 Disposal of Dead Animals Each $ 12.84 269 $ 3,454 $ 13.74 269 $ 3,696 Private Vet Each Varies 4 $ 250 Varies 4 $ 250 Field Services*** Hours $ 85.02 689 $ 58,558 $ 86.43 689 $ 59,529 Animal License Enforcement Services Hours $ 67.34 - $ - $ 70.10 - $ - Liability Insurance(4%Field and Animal License Enforcement Services) $ 2,342 $ 2,381 License Processing Fee Licenses $ 2.45 2,145 $ 5,255 $ 2.58 2,145 $ 5,534 Redemption Fee $ (1,534) $ (1,534) License/Penalty Fee Credits $ (40,936) $ (40,936) Total City Net Cost $ 35,524 $ 38,497 Estimate FY 15/16%variance 8% *Service Levels Schedule is an estimate only(based on the current fiscal year 10 months actual)and is for your reference. City is liable for actual cost. **FY 15/16 Billing Rate approved by Los Angeles County Auditor-Controller to be effected on July 1,2015