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NexLevel Information Technology (2012) PROFESSIONAL/TECHNICAL SERVICES AGREEMENT This Agreement is made and entered into this 5th day of June, 2012, by and between the City of Rancho Palos Verdes (hereinafter referred to as the "CITY") and NexLevel Information Technology, Inc. (hereafter referred to as "CONSULTANT"). WHEREAS, At its meeting on February 7, 2012, the City Council of CITY directed Staff to obtain proposals from at least three vendors to review: 1) the 2008 Management Partners Organization Assessment; 2) the status of the 2012 IT Upgrade Plan; 3) the existing IT Service Plan [provided by Palos Verdes on the NET]; and 4) the timing and nature of the competitive bid process. WHEREAS, CITY published a Request for Qualifications ("RFQ"), attached hereto and made a part of this Agreement; and WHEREAS, CONSULTANT submitted a proposal to provide services pursuant to the RFQ (the Proposal"), attached hereto and made a part of this Agreement; WHEREAS, at its meeting on June 5, 2012, the City Council of CITY selected CONSULTANT to perform services pursuant to RFQ and Proposal; WHEREAS, at its meeting on June 5, 2012, the City Council of CITY approved this Agreement and authorized its execution by an authorized representative of CITY; IN CONSIDERATION of the covenants hereinafter set forth, the parties hereto mutually agree as follows: ARTICLE 1 SCOPE OF SERVICES 1.1 Project Description IT consulting services as directed by CITY, including the services described in 1.2 below. 1.2 Description of Services CONSULTANT shall perform IT consulting services, as described in CITY'S RFQ and Consultant's Proposal, which are attached hereto as Exhibit "A" and incorporated herein by this reference. 1.3 Schedule of Work Upon receipt of written Notice to Proceed from the CITY,CONSULTANT shall Page 1 of 12 R6876-000111463803.1 doc perform with due diligence the services requested by the CITY and agreed on g by CONSULTANT. Time is of the essence in this Agreement. CONSULTANT shall not be responsible for delay, nor shall CONSULTANT be responsible for damages or be in default or deemed to be in default by reason of strikes, lockouts, accidents, or acts of God, or the failure of CITY to furnish timely information or to approve or disapprove CONSULTANT's work promptly, or delay or faulty performance by CITY, other consultants/contractors, or governmental agencies, or any other delays beyond CONSULTANT's control or without CONSULTANT's fault. CONSULTANT shall complete the services described herein and issue its report to the City Council on or before August 21, 2012. ARTICLE 2 COMPENSATION 2.1 Fee (a) CITY agrees to compensate CONSULTANT a not to exceed amount of $15,000 for services as described in ARTICLE 1. (b) CITY may request additional specified work under this Agreement. All such work must be authorized in writing by the Director of Finance and Information Technology prior to commencement, provided that the cost for such additional work does not exceed the total contract price of $15,000. CONSULTANT shall be paid for such additional services in accordance with CONSULTANT's schedule of hourly rates included in its Proposal, attached hereto as Exhibit"A" and incorporated herein by reference. If CITY requests additional specified work that exceeds $15,000, such additional work must be approved by the City Council, prior to commencement of the work. 2.2 Payment Address All payments due CONSULTANT shall be paid to: NexLevel Technologies, Inc. 6829 Fair Oaks Blvd., Suite 100 Carmichael, CA 95608 2.3 Terms of Compensation CONSULTANT will submit invoices monthly for the percentage of work completed in the previous month. CITY agrees to authorize payment for all undisputed invoice amounts within thirty(30)days of receipt of the invoice. CITY agrees to use its best efforts to notify CONSULTANT of any disputed invoice amounts or claimed completion percentages within ten (10)days of the receipt of each invoice. However, CITY's failure to timely notify CONSULTANT of a disputed amount of claimed completion percentage shall not be deemed a waiver of CITY's right to challenge such amount or percentage. Additionally, in the event CITY fails to pay any undisputed amounts due CONSULTANT within forty-five (45) days after invoices are received by CITY then CITY Page 2 of 12 R6876-0001\1463803.1 doc agrees that CONSULTANT shall have the right to consider said default a total breach of this Agreement and be terminated by CONSULTANT without liability to CONSULTANT upon ten (10) working days advance written notice. 2.4 Term of Agreement: This Agreement shall commence on June 5, 2012 and shall terminate on the date services are completed, or December 31, 2012, whichever occurs first. ARTICLE 3 INDEMNIFICATION AND INSURANCE 3.1 Indemnification CONSULTANT will defend, indemnify and hold harmless CITY and its officials, officers, employees, agents and volunteers free and harmless from all tort liability, including liability for claims, suits, actions, expenses or costs of any kind, whether actual, alleged or threatened, actual attorneys' fees, experts' fees, or court costs incurred by the CITY, arising out of, pertaining to, or in any way connected with, in whole or in part, the negligent or reckless acts or omissions or willful misconduct of CONSULTANT or any of CONSULTANT's officers, agents, employees or contractors in the performance of this Agreement. This includes but is not limited to claims, suits and liabilities for bodily injury, death or property damage to any individual or entity, including officers, agents, employees or contractors of the CONSULTANT. The provisions of this paragraph shall not apply to claims to the extent arising out of the sole negligence or willful misconduct of the CITY and its officials, officers, employees, agents and volunteers. In addition to the foregoing, CONSULTANT shall indemnify, defend and hold free and harmless the CITY and the CITY's officials, officers, employees, agents and volunteers from and against any and all losses, liabilities, damages, costs and expenses, including reasonable attorneys' fees, experts' fees, and costs to the extent the same are caused by negligence or willful misconduct of the CONSULTANT, or any of the CONSULTANT's officials, officers, agents, employees or volunteers, in the performance of professional services pursuant to this Agreement. All duties of CONSULTANT under this section shall survive termination of this Agreement. 3.2 General Liability CONSULTANT shall at all times during the term of the Agreement carry, maintain, and keep in full force and effect, a policy or policies of Commercial General Liability Insurance, with minimum limits of one million dollars ($1,000,000) for each occurrence and two million dollars($2,000,000)general aggregate for bodily injury,death, loss or property damage for products or completed operations and any and all other Page 3 of 12 R6876-0001\1463803.1 doc activities undertaken by CONSULTANT in the performance of this Agreement. Said policy or policies shall be issued by an insurer admitted to do business in the State of California and rated in A.M. Best's Insurance Guide with a rating of A:VII or better. 3.3 Professional Liability CONSULTANT shall at all times during the term of this Agreement, carry, maintain, and keep in full force and effect a policy or policies of professional liability insurance with a minimum limit of one million dollars($1,000,000)per claim and aggregate for errors and/or omissions of CONSULTANT in the performance of this Agreement. Said policy or policies shall be issued by an insurer admitted to do business in the State of California and rated in Best's Insurance Guide with a rating of A:VII or better. If a "claims made" policy is provided, such policy shall be maintained in effect from the date of performance of work or services on the CITY's behalf until three(3)years after the date of work or services are accepted as completed. Coverage for the post-completion period may be provided by renewal or replacement of the policy for each of the three(3)years or by a three-year extended reporting period endorsement, which reinstates all limits for the extended reporting period. If any such policy and/or policies have a retroactive date, that date shall be no later than the date of first performance of work or services on behalf of the CITY. Renewal or replacement policies shall not allow for any advancement of such retroactive date. 3.4 Automobile Liability CONSULTANT shall at all times during the term of this Agreement obtain, maintain, and keep in full force and effect, a policy or policies of Automobile Liability Insurance,with minimum of one million dollars($1,000,000)per claim and occurrence and two million dollars($2,000,000) in the aggregate for bodily injuries or death of one person and $500,000 for property damage arising from one incident. 3.5 Worker's Compensation CONSULTANT agrees to maintain in force at all times during the performance of work under this Agreement worker's compensation insurance as required by the law. CONSULTANT shall require any subcontractor similarly to provide such compensation insurance for their respective employees. 3.6 Notice of Cancellation A. All insurance policies shall provide that the insurance coverage shall not be cancelled by the insurance carrier without thirty (30) days prior written notice to CITY, or ten (10) days notice if cancellation is due to nonpayment of premium. CONSULTANT agrees that it will not cancel or reduce said insurance coverage. B. CONSULTANT agrees that if it does not keep the aforesaid insurance in full force and effect, CITY may either immediately terminate this Agreement or, if Page 4 of 12 R6876-0001\1463803.1 doc insurance is available at a reasonable cost, CITY may take out the necessary insurance and pay, at CONSULTANT's expense, the premium thereon. 3.7 Certificate of Insurance At all times during the term of this Agreement, CONSULTANT shall maintain on file with the CITY Clerk a certificate of insurance showing that the aforesaid policies are in effect in the required amounts. The commercial general liability policy shall contain endorsements naming the CITY, its officers, agents and employees as additional insured. 3.8 Primary Coverage The insurance provided by CONSULTANT shall be primary to any coverage available to CITY. The insurance policies (other than workers compensation and professional liability) shall include provisions for waiver of subrogation. ARTICLE 4 TERMINATION 4.1 Termination of Agreement (a) This Agreement may be terminated at any time,with or without cause, by the CITY upon thirty(30)days prior written notice or by CONSULTANT upon ninety(90) days prior written notice. Notice shall be deemed served if completed in compliance with Article 6.13. (b) In the event of termination or cancellation of this Agreement by CONSULTANT or CITY, due to no fault or failure of performance by CONSULTANT, CONSULTANT shall be paid compensation for all services performed by CONSULTANT, in an amount to be determined as follows:for work satisfactorily done in accordance with all of the terms and provisions of this Agreement, CONSULTANT shall be paid an amount equal to the percentage of services performed prior to the effective date of termination or cancellation in accordance with the work items; provided, in no event shall the amount of money paid under the foregoing provisions of this paragraph exceed the amount which would have been paid to CONSULTANT for the full performance of the services described in Article 2.1. ARTICLE 5 OWNERSHIP OF DOCUMENTS 5.1 Ownership of Documents and Work Product All documents, plans, specifications,reports, photographs, images,video files and media created or developed by CONSULTANT pursuant to this Agreement("Written Products") shall be and remain the property of the CITY without restriction or limitation upon its use, duplication or dissemination by the CITY. All Written Products shall be Page 5 of 12 R6876-0001\1463803.1 doc considered "works made for hire," and all Written Products and any and all intellectual property rights arising from their creation, including, but not limited to, all copyrights and other proprietary rights, shall be and remain the property of the CITY without restriction or limitation upon their use, duplication or dissemination by the CITY. CONSULTANT shall not obtain or attempt to obtain copyright protection as to any Written Products. CONSULTANT hereby assigns to the CITY all ownership and any and all intellectual property rights to the Written Products that are not otherwise vested in the CITY pursuant to the paragraph directly above this one. CONSULTANT warrants and represents that it has secured all necessary licenses, consents or approvals to use any instrumentality, thing or component as to which any intellectual property right exists, including computer software, used in the rendering of the services and the production of all Written Products produced under this Agreement,and that the CITY has full legal title to and the right to reproduce the Written Products. CONSULTANT shall defend, indemnify and hold the CITY,and its elected officials, officers, employees, servants,attorneys,designated volunteers,and agents serving as independent contractors in the role of CITY officials, harmless from any loss, claim or liability in any way related to a claim that CITY's use of any of the Written Products is violating federal, state or local laws, or any contractual provisions, or any laws relating to trade names, licenses, franchises, copyrights, patents or other means of protecting intellectual property rights and/or interests in products or inventions. CONSULTANT shall bear all costs arising from the use of patented, copyrighted, trade secret or trademarked documents, materials, equipment,devices or processes in connection with its provision of the services and Written Products produced under this Agreement. In the event the use of any of the Written Products or other deliverables hereunder by the CITY is held to constitute an infringement and the use of any of the same is enjoined, CONSULTANT, at its expense, shall: (a) secure for CITY the right to continue using the Written Products and other deliverables by suspension of any injunction, or by procuring a license or licenses for CITY; or(b) modify the Written Products and other deliverables so that they become non-infringing while remaining in compliance with the requirements of this Agreement. This covenant shall survive the termination of this Agreement. Upon termination, abandonment or suspension of the Project, the CONSULTANT shall deliver to the CITY all Written Products and other deliverables related to the Project. If CONSULTANT prepares a document on a computer, CONSULTANT shall provide CITY with said document both in a printed format and in an electronic format that is acceptable to the CITY. ARTICLE 6 GENERAL PROVISIONS 6.1 Representation A CITY representative shall be Director of Finance and Information Technology or his or her designee, and a CONSULTANT representative shall be designated by CONSULTANT as the primary contact person for each party regarding Page 6 of 12 R6876-0001\1463803.1 doc performance of this Agreement. 6.2 Fair Employment Practices/Equal Opportunity Acts In the performance of this Agreement, CONSULTANT shall comply with all applicable provisions of the California Fair Employment Practices Act (California Government Code Sections 12940-48)and the applicable equal employment provisions of the Civil Rights Act of 1964(42 U.S.C. 200e-217), and the Americans with Disabilities Act of 1992 (42 U.S.C. § 11200, et seq.). 6.3 Personnel CONSULTANT represents that it has, or shall secure at its own expense, all personnel required to perform CONSULTANT's services under this Agreement. Any person who performs engineering services pursuant to this Agreement shall be licensed as a Civil Engineer by the State of California and in good standing. CONSULTANT shall make reasonable efforts to maintain the continuity of CONSULTANT's staff who are assigned to perform the services hereunder and shall obtain the approval of the Director of Public Works of all proposed staff members who will perform such services. CONSULTANT may associate with or employ associates or subcontractors in the performance of its services under this Agreement, but at all times shall be responsible for their services. 6.4 Conflicts of Interest CONSULTANT agrees not to accept any employment or representation during the term of this Agreement or within twelve(12)months after completion of the work under this Agreement which is or may likely make CONSULTANT "financially interested" (as provided in California Government Code Sections 1090 and 87100) in any decisions made by CITY on any matter in connection with which CONSULTANT has been retained pursuant to this Agreement. 6.5 Legal Action (a) Should either party to this Agreement bring legal action against the other,the validity, interpretation, and performance of this Agreement shall be controlled by and construed under the laws of the State of California, excluding California's choice of law rules. Venue for any such action relating to this Agreement shall be in the Los Angeles County Superior Court. (b) If any legal action or other proceeding, including action for declaratory relief, is brought for the enforcement of this Agreement or because of an alleged dispute, breach,default or misrepresentation in connection with this Agreement,the prevailing party shall be entitled to recover reasonable attorneys' fees, experts' fees, and other costs, in addition to any other relief to which the party may be entitled. (c) Should any legal action about a project between CITY and a party Page 7 of 12 R6876-0001\1463803.1 doc I other than CONSULTANT require the testimony of CONSULTANT when there is no allegation that CONSULTANT was negligent, CITY shall compensate CONSULTANT for its testimony and preparation to testify at the hourly rates in effect at the time of such testimony. 6.6 Assignment Neither this Agreement nor any part thereof shall be assigned by CONSULTANT without the prior written consent of the CITY. Any such purported assignment without written consent shall be null and void, and CONSULTANT shall hold harmless, defend and indemnify the CITY and its officers, officials, employees, agents and representatives with respect to any claim, demand or action arising from any unauthorized assignment. Notwithstanding the above, CONSULTANT may use the services of persons and entities not in CONSULTANT's direct employ, when it is appropriate and customary to do so. CONSULTANT's use of subcontractors for additional services shall not be unreasonably restricted by the CITY provided CONSULTANT notifies the CITY in advance. 6.7 Independent Contractor CONSULTANT is and shall at all times remain, as to the CITY, a wholly independent contractor. Neither the CITY nor any of its agents shall have control over the conduct of CONSULTANT or any of the CONSULTANT's employees, except as herein set forth, and CONSULTANT is free to dispose of all portions of its time and activities which it is not obligated to devote to the CITY in such a manner and to such persons, firms, or corporations as the CONSULTANT wishes except as expressly provided in this Agreement. CONSULTANT shall have no power to incur any debt, obligation, or liability on behalf of the CITY or otherwise act on behalf of the CITY as an agent. CONSULTANT shall not, at any time or in any manner, represent that it or any of its agents, servants or employees, are in any manner agents, servants or employees of CITY. CONSULTANT agrees to pay all required taxes on amounts paid to CONSULTANT under this Agreement, and to indemnify and hold the CITY harmless from any and all taxes, assessments, penalties, and interest asserted against the CITY by reason of the independent contractor relationship created by this Agreement. CONSULTANT shall fully comply with the workers' compensation law regarding CONSULTANT and its employees. CONSULTANT further agrees to indemnify and hold the CITY harmless from any failure of CONSULTANT to comply with applicable workers' compensation laws. The CITY shall have the right to offset against the amount of any fees due to CONSULTANT under this Agreement any amount due to the CITY from CONSULTANT as a result of its failure to promptly pay to the CITY any reimbursement or indemnification arising under this Article. Page 8 of 12 R6876-000111463803.1 doc 6.8 Titles The titles used in this Agreement are for general reference only and are not part of the Agreement. 6.9 Entire Agreement This Agreement, including any other documents incorporated herein by specific reference, represents the entire and integrated agreement between CITY and CONSULTANT and supersedes all prior negotiations, representations or agreements, either written or oral. This Agreement may be modified or amended, or provisions or breach may be waived, only by subsequent written agreement signed by both parties. 6.10 Construction In the event of any asserted ambiguity in, or dispute regarding the interpretation of any matter herein, the interpretation of this Agreement shall not be resolved by any rules of interpretation providing for interpretation against the party who causes the uncertainty to exist or against the party who drafted the Agreement or who drafted that portion of the Agreement. 6.11 Non-Waiver of Terms, Rights and Remedies Waiver by either party of any one or more of the conditions of performance under this Agreement shall not be a waiver of any other condition of performance under this Agreement. In no event shall the making by the CITY of any payment to CONSULTANT constitute or be construed as a waiver by the CITY of any breach of covenant, or any default which may then exist on the part of CONSULTANT, and the making of any such payment by the CITY shall in no way impair or prejudice any right or remedy available to the CITY with regard to such breach or default. 6.12 Severability If any term or portion of this Agreement is held to be invalid, illegal, or otherwise unenforceable by a court of competent jurisdiction, the remaining provisions of this Agreement shall continue in full force and effect. 6.13 Notice Except as otherwise required by law, any notice, request, direction, demand, consent, waiver, approval or other communication required or permitted to be given hereunder shall not be effective unless it is given in writing and shall be delivered (a) in person or (b) by certified mail, postage prepaid, and addressed to the parties at the addresses stated below, or at such other address as either party may hereafter notify the other in writing as aforementioned: Page 9 of 12 R6876-000111463803.1 doc To CITY: Responsible Person: Dennis McLean, Director of Finance and Information Technology City of Rancho Palos Verdes 30940 Hawthorne Blvd. Rancho Palos Verdes, CA 90275 To CONSULTANT: Responsible Person: Terry Hackelman, Managing Principal NexLevel Technologies, Inc. 6829 Fair Oaks Blvd., Suite 100 Carmichael, CA 95608 A party may change its address by giving written notice to the other party. Thereafter, any notice or other communication shall be addressed and transmitted to the new address. If sent by mail, any notice, tender,demand, delivery or other communication shall be deemed effective three(3)business days after it has been deposited in the United States mail. For purposes of communicating these time frames, weekends and federal, state, religious, County of Los Angeles or CITY holidays shall be excluded. No communication via facsimile or electronic mail shall be effective to give any such notice or other communication hereunder. IN WITNESS WHEREOF,the parties hereto have executed this Agreement as of the date and year first above written. Dated: ablia CONSULTANT BY: Its. 1&• rsitup BY: Its: • 71/4,2_ VERDES Dated: CITY OF RANCHO PALOS VER S A Municipal Corporation BY: i Its: Mayo Page 10 of 12 R6876-0001\1463803.1 doc ATTEST: (7,4,1. - �i CITY CLERK Page 11 of 12 R6876-000111463803.1 doc Exhibit "A": RFQ and CONSULTANT'S Proposal Page 12 of 12 R6876-0001\1142862v5.doc __ -____::::_-_-__-____,____________:_="-__--,-:_-__-____-____-:::::-...-.-_:______-_-__-_:___:_______-___:_-_._-__-_,__-_____-__-___-_-_- :-.--__-_-_..,-. _-..--.__-___- -..:_-.____--.-_-_-_ --------------------:------- ---------- 1------ ---- r • _ __ __._:___:._________:........._____________ _ ________ _ _ • .. _____ -_:.:::::::_:::::::::::::.:,,,,,:-:-:-„:„:„:__,.:_:,:__,,,,,,,_:,..-::::__:__::,_,--__--:-___:_-_,:„.-:.--::::_-_,,,_--__-„,„„,,,,„,„,::::,-_:-_-_-_-:,::::„-:-----_---_-_ ___ _ ___ __________. ._ ___ __ _ __ _ _ _,__ __ _ __ __ _ .. ,.:_,„,„„„._„,:,,„:_::,._,„:_,„„:„:„„„,_,..„„„„,,,„_,,:,„,:•„,:,,:„,,,::::::„.,.:•,:„:„,_,_:_____:_:__,:_,__7______::________________:, _ . __ . ____ _ ,__ _ ._ _.. .._ _ __ ., ____ __ . _ __.___ ._____.. _ , ___ .:,•:.....,.....„•_••••,___..z.:,:„._.:......._._,_,.._...........::._ __ _________ _ :_____ ______________ __ __ ___ _ _________ __ _ _ _ ______ ___ ••••••••••,..,•__••••_.:.______...,______._.:„......7,„______:_:„......___________:___ _ ._ . . _ __ _ _ _ __ __ _ _ _ _ _ ___ ..„,„. _ _ _ _ Xl.S.Kr.'.YJ fJJJJ+rC•JJ:WJ-t!!S..!Y::V.t'.71/JJ J JL!YJ •JJ _______ _ ____ J .JlJ.t XY.{!• Ji _..m.t.Limfy .41,1 ..a........_....:_.ir.._..._.: ___ __ _ __ _ . _ __________,.._________:........,........___.::..::_.:::.........-.......„,:::::.::::::::::.;::::._::,:i„;-:;-:-;i:.:,::-.:::::::.1-...,-,:_:::: _:,:lu-_::-,-_-_-_-_-,-_,:::-,:-:z;:i.:....._,:„..,..:-.-_-.-_,- ..,:::,-:::::_::::::::..-:-.__ ___-____,.-___, -. __:::„..,.._:...iiiii.„‘"-_______...:.:.::_.-_,.:_: 1.l --- . - -- - - ------- --- ...:'.. ------ -----'-- - — - -'-'. .- -L ------i-i--- :------:.--------- -------- :-- ----- ------------. --- - - - - - -- -------------,-- ----------::,..._:....,.__________,..:..,,:_.,.....::_,..,„,..:....._,...„.„......___ _ __ ..._ . ........_ ... ..... .........._ ..._ ............. .. ...x.. . . ... :. .. .. . _ .. ............. • . .A.P.P.,,,,,,,,,,,,,,,,,,,,,. -._ . _ _. , . . ._ _ .. . j. r' a n ty .: .. .i' n c._ . _ _ -__-_-::___-__:„.. _ ,r�f s JJJ{• _ . _ l� f _>< . 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T11� fr. :f j :•l: Y: YJ:•.Yrf • r. rr •'T. v• - .. �.•J:r}f}tiff: •TS _ • T^. i : - .A.Y • •t - - {� X . rr l 'l'.'l��1.�yJ�r .J •l:'.'.J. •J. r.• - TS f: .r :f��S. : .r t v !. rte/.:r .oma:�v: - •r• r LL•�' - 'Jrr�J� .fl.�! •f.f._ 4 r :l J"JJ�i -. : ------.--------------------It:::,,----,4-,:::',---::::::-1-i:---"------------'-'-------"---'"'::::---,*--:------<,„„ _,--__---_--,---z----_-------_-_---------.--_::::•,--:-.::---.:::::::::-.-: JJyyrJJ __-_#_1.ii-V_.--_:::_:;:.':..-:-.I.:!:_"'":.--i.:'_-'::.:.-'_-:-!--:::::7:::.:!".1:'::::.:::-.:::-.:::::...----:.-_.:.::.------_:-::::-::::::::.':.:±.":'_'.:::::::-.--:-:_:-'.': :------ ------------ ---:------------------ --- . - - __ 'J' l " Attachments 8-22 Proposal to the City of Rancho Palos Verdes RFQ for Information Technology Consultant Table of Contents Tableof Contents....N.... ........N....................s............,......,,...,..,.......................................N.......N.......1 Letter of Transmittal.......................................................................................................................N.3 Attachment1—Minimum Qualifications Certification....................................................,....................9 Attachment 3—C• ompany Quest onna�ire............................,..............................................................11 Attachment 3—W• arranties..............................................................................................,................13 Attachment3—F• ee Proposal.............N.............N......................N........,....N............�..,......,..1,..,,....I.15 Attachment6--Q• uestionnaire.................MI.......................................N.......,.....••.....................,.NI.NI Organization. •..•N......................N........N.......N1...........N.,............,...00000 ..............NN...N..M en ......M..................N.NN..............f1N.,,.N..N.....N..N..H...N...NN.....N.N,.N.N..N.N.NN....N..N.N....N....N.N..N....... 101 Standardsof Conduct .,,.,.N ...Mf.....N.N.NN..N................ Proposed Methodology to Complete Scope of Services(Supplemental Information).....................NNN.25 ..M .........................1.NM................1.N.........l..I...................N.............................N....N..N..........,..N.N1,..., Task1-Initiate•....................N........,...1........I...............,........................N...................N...W..........N........M....i.. Task2-Assess. ... •....N....................N....M W...N...N.N1...126 Task3—Qellver........................................................................ 28 LISTEN.PLAN.DELIVER. Page 1 Attachments 8-23 Proposal to the City of Rancho Palos Verdes RFQ for Information Technology Consultant Leiter of Transmittal NexLevel provides our Letter of Transmittal on the following page. LISTEN.PLAN. DELIVER. Page 3 N)ClrV=L Attachments 8-24 Proposal to the City of Rancho Palos Verdes RFQ for Information Technology Consultant May 3, 2012 City of Rancho Palos Verdes Mr. Dennis McLean Director of Finance & Information Technology 30940 Hawthorne Boulevard Rancho Palos Verdes, CA 90275 Dear Mr. McLean, NexLevel Information Technology, Inc. (Nexlevel) respectfully submits this proposal to the City of Rancho Palos Verdes to provide expert information technology (IT) advice and assistance pursuant to the City's Request for Qualifications seeking a qualified information technology consultant. Specifically, NexLevel proposes to provide comprehensive and expert level information technology consulting services to address the request of the City Council to review various management reports, review the status of certain IT plans, evaluate specific service agreements, and provide professional recommendations relating to any potential bid process for IT services. Our Company. Founded in 1999, Nexlevel (a California Corporation) is a management consulting firm that helps California public sector clients plan, procure, implement, and operate technology solutions. NexLevel focuses exclusively on California public sector agencies. Our Experience. NexLevel's track record includes supporting over 40 different cities, counties, districts, and state agencies. NexLevel has completed 23 IT service delivery assessments for California local government agencies. As a result of our experience,we bring the City a proven methodology and approach to ensure an objective and accurate assessment of the IT services. Most indicative of our success is that our clients refer us to other organizations without hesitation. Our Understanding. Based on a comprehensive review of the City's Request for Qualifications and all documents referenced therein, and after reviewing City Council meeting reports and videos, Nexlevel understands that the City Council is seeking consulting services to perform the following: • Review the status of the recommendations in the 2008 Management Partners Report; 4. Review and report on the current status of the 2012 IT Upgrade Plan; • Review and report on the existing IT Service Plan currently being provided by Palos Verdes on the NET(PVNET); and • Provide recommendations regarding any potential competitive bid process for IT services. LISTEN.PLAN.DELIVER. Page 5 Attachments 8-25 Proposal to the City of Rancho Palos Verdes RFQ for Information Technology Consultant We appreciate the opportunity to submit a proposal and look forward to working with the City of Rancho Palos Verdes. Sincerely, ./:#‘1 Terry Hackelman Managing Principal NexLevel Information Technology, Inc. 6829 Fair Oaks Blvd.,Suite 100 Carmichael, CA 95608 Email:terry.hackeiman@nexlevelit.com LISTEN.PLAN.DELIVER. Page 7 tirD. CLEVE.-1: Attachments 8-26 Proposal to the City of Rancho Palos Verdes RFQ for Information Technology Consultant Attachment 1 — Minimum Qualifications Certification ATTACHMENT 1 MINIMUM QUALIFICATIONS CERTIFICATION NexLevel Information Technology, Inc. Proposer Firm Name The Proposer must substantiate that the firm satisfies all of the Minimum Qualifications stated within this RFQ to the CITY satisfaction,to be given further consideration. The statement must contain sufficient information as prescribed to assure the CITY of its accuracy. Failure to satisfy each of the Minimum Qualifications, based on the CITY's sole judgment, will result in the immediate rejection of the Proposal. The Proposer must complete all of the Minimum Qualification statements listed below before signing. The signature of the authorized representative of the Proposer warrants that the Proposer has met all of the Minimum Qualifications. It Question Yec, No 1. The Proposer has been in the information technology("IT") consulting X business serviing local California government agencies for at least three (3) years. 2. The Proposer has performed a comprehensive information technology X assessment of the entire IT operation of at least two (2) local California government agencies during the last two years. 3. The Proposer's primary consultant (ex. project manager) assigned to the X CITY has a minimum of three (3)years of general IT consulting experience of local California governmental agencies and has been employed by Proposer for at least one (1)year. 4. ` The Proposer has direct responsibility for the management of the account, X and all personnel responsible for the account are employees of the firm. 5. The Proposer does not have, nor potentially have, a conflict of interest with X the CITY, including but not limited to, any member of the City Council, City Staff, its IT advisor and contractor, Palos Verdes on the Net ("PVNET"), its auditor(Diehl Evans& Company), or other consultants currently serving the CITY. 6. The Proposer can provide references of local California government agencies X that can be verified. LISTEN.PLAN. DELIVER. Page 9 NEXLEVEL Attachments 8-27 Proposal to the City of Rancho Palos Verdes RFQ for Information Technology Consultant Attachment 2 -- CompanyQuestionnaire ATTACHMENT 2 COMPANY QUESTIONNAIRE Nexlevel Information Technology, Inc Proposer Firm Name NexLevel Information Technology, Inc. Proposer's Legal Name California S Corporation Type of Business (Corporation, Partnership, Individual, etc.) 6829 Fair Oaks Boulevard,Suite 1001 Carmichael,California 95608 Headquarter Address 6829 Fair Oaks Boulevard,Suite 100, Carmichael, California 95608 Address of Office of Proposer That Would Manage the Account Terry Hackelman, Managing_Principal Proposer Contact Name 916-692-2000,ext. 201 916-692-2022 terry.hackelman@nexlevelit.com Telephone Number Fax Number Email Address Patrick Griffin, Business Development Director Proposer Back-up Contact Name 714-975-4150 916-692-2022 patrick.griffin@nexlevelit.com Telephone Number Fax Number Email Address 5/3J1,4 igner(authorized to bind the Proposer) Date Terry Hackelman, Managing Principal Name and Title of Authorized Signer (Please type or print) LISTEN.PLAN. DELIVER. Page 11 _ _ E L:' Attachments 8-28 Proposal to the City of Rancho Palos Verdes RFQ for Information Technology Consultant Attachment 3 -- Warranties ATTACHMENT 3 WARRANTIES Nexlevel Information Technology, Inc. Proposer Firm Name Proposer agrees to the incorporation of the following warranties in a proposed engagement: Proposer warrants that it maintains or will obtain, at its expense prior to engagement, required insurance policy as stated herein for negligent acts or omissions and that such coverage is applicable. Proposer warrants all information and statements in this RFQ are complete and true. Any statement or claim found to be incomplete, misleading,or false will be grounds for immediate disqualification or dismissal and may be subject to legal action. Proposer warrants this proposal is genuine, and not sham or collusive, nor made in the interest or on behalf of any person not named therein;the proposer has not directly or indirectly induced or solicited any other proposer to put in a sham bid, or any other person, firm or corporation to refrain from submitting a proposal, and the Proposer has not in any manner sought by collusion to secure for themselves an advantage over any other proposer. Aut orized Signature Terry Hackelman Print or Type Name Ming Principal May 3,2012 Title Date LISTEN.PLAN.DELIVER. Page 13 NEXLEV_!_. Attachments 8-29 Proposal to the City of Rancho Palos Verdes RFQ for Information Technology Consultant Attachment 5 -- Fee Proposal ATTACHMENT 5 FEE PROPOSAL NexLevel Information Technology, Inc. Proposer Firm Name Subject to advance approval by the CITY,the CITY shall reimburse the selected Consultant for reasonable travel costs incurred, including airfare,transportation, lodging, and meals in conjunction with attending local meetings in the performance of the engagement. Consultant shall furnish the CITY with evidence of such costs incurred along with written request for reimbursement. The selected Consultant shall be solely responsible for incidental costs, including but not limited to, printing, clerical support in delivery of services and the production of written reports. Because of the uncertainty of the time that may be required to fulfill the engagement by the selected Consultant, each Proposer shall provide its Fee Proposal based upon the details of the hourly rates and estimated time incurred for services performed by Proposer's personnel as follows: Estimated Personnel Hourly Rate No_ Hours Total rF: .r f ;ST,�'�l.;f��fr{�fF riYfr.r}FJtif l�+:Ff r r}r:':r�• r:'rr r Lt,}f.;:rrr ' +r: .�rr ti F i rr ?;�`};fi r,}.f�}�, �` r d' Y.s:r �!rY f•r Y t: :jr s: }:• .r.rf•,\� F.•_ •r.r .�;�::ti•.:r:.r::�.�•_7�s::Cr:'?.•,:..r:_L'•.�:l�:�r/•ati:f•.ti.�..{•1�,'•' f._ff:�C•ti•:.r.?-.•>.ti'7':. f•• ��}�:Yr���fr::•• .!.rr .r.{ •/.S. ..t:�. .s•1:••.�.t.:;,.'r,'•'i•: .r.••.1�..Y• •:,-:�+.. r.. .r. :ii'-•:ti_f.{•.;. :: fi;: 1•{�'•:f�::•'•+C'. .�f:s�,,r:.. r�'.{a•,t•r.r:•.•:�:"•:t�:r.. �.� v •:z r:a•: f. f; r S..:r• P.. :.1:=.. .:t.,vti :;.:�.f:.};..;. •�1• 5;:.� n. 1. 4: �..:. .•:!>: -_�•:�•;f :•}�.r.• .:'�.�ti. h{�:'• :•?•'•:� :•:• 'r. •:r. !%'s r.. •;!f}f'�`•/Fl�. .r.•.'{. ;r:- •r. y�r;r: :•i•• rrr .l..v. :^i?.'•� .?ti•ir:.-.::. :.�:•:�.: a_. .t..,v�:�:i:: .ti-.•.:+.•::'•'r. •�i;: �.. •r f'�'fi. .J:�"�"S}.tifi:-� •.C:•:::.,<s:•:�r'_:�::•.._•sf•:C�_ .�r'•;•�. :- � •, e+_ �:_ •a•. .:' .f:;::,•: ,r.;�' •ti. 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S!•'? - .�:. �..rS. -�`•.t• �tit. `i:e• t' V• .:.' •f r .4 :� 'P•: ••.`r1: ice:.r. -1;:. .lei'. k 4 p. r •r • .� %_+."-..�'•� 'f'.�' •t��'�'i•.�Y lY. •,. - :R ak. :•♦� _r;T- 4•r�' r _s:•.�h. ,1•� .+.. ,7"' .y..lrr r • ..rh• r:r:�. �! •.ti•+•�•-{! }� :r. :r. r: �t r♦- r �`�'ti;`-•�': � .,�':.t.1•'•.-.•.�•:-• r I�•:"rl:K•r.f1t::•r•. .*' 'f... ,•l. ,!. _.. .'d. .�: •:�. ylii•:r:•: �5• .f.t-✓'.-:•?:. ,r..5 ,f:::,`1 � !.':._• -1•}'_.....___...... _ �.....,. 'Y_-.:i.,.._ _..•,��.«,'t:'.'�^.:.t:........f['.'-"....4:�;•....�.. .i•. G. _ti . _`.e. ;`�','�• `-_•'�'v.. r_;,11"•.tem�----- - '� W _., --- :_.G�. .._ � _�Z--r"Terry Hackelman, Managing Principal $150.00 8 $1,200 Patrick Griffin, Managing Consultant $135.00 24 $3,240 • Cindy Abbott, Managing Consultant $135.00 32 $4,320 Total Task 2 64 $8,760 Y_ •,i.-^/�-_-,tr,��.• :d::%�r;.�"f.•:i..'. 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T-l'�:•w '.�+tYC.ti•'•v t'�^.�•al�t4.�:. a a.. a.LN': :Y•T`�.._�..fes` .�.. l�_....���__ _.�1 - � ._.• ...� - -,•_ -. �X't� Terry Hackelman, Managing Principal $150.00 4 ' $600 Patrick Griffin, Managing Consultant $135.00 8 $1,080 Cindy Abbott, Managing Consultant $135.00 12 $1,620 Total Task 3 24 $3,300 Total Project Estimate 100 $13,740 LISTEN.PLAN. DELIVER. Page 15 N EXL EVEL Attachments 8-30 Proposal to the City of Rancho Palos Verdes RFQ for Information Technology Consultant In summary, NexLevel's foundation is in a team of experienced, high-caliber professionals guided by the principles of honesty, integrity, quality, and a commitment to client satisfaction. Our business philosophy can be summed up in three simple words: LISTEN. PLAN. DELIVER. RFQ Requirement -Give a brief history of your firm's involvement in the information technology("IT") consulting business serving California municipalities, including the year of organization. As of December 31, 2011, how many years has your firm provided information technology("IT") consulting business service California municipalities? Founded in 1999, NexLevel is a management consulting firm that helps California public sector clients plan, procure, implement, and operate technology solutions. Since 1999, NexLevel has worked with more than 40 California public sector agencies to complete a wide range of services as illustrated in Figure 2. Piie ''''';/▪141,• 1 0 RFP.`i : : X7`` • Pr- - IQ)1:i.:4,i-q.,fi---!-W.e4Y-f-'1.-fit\ . - : ,J::.'-ltiJ.rJ •f i/ �J. til. f:f•.}• ,M. �} ..-,,,s-4,,-.-:,.. J'� it‘C°' J�[ • •S ..Y• f 4:---.. •vw,. •• MALL.-+►. ''. `. J r+' }.._: ?.; (.'ll .--_ __ .Y' '. :---�e`_i.v.l:sl•v.v..t :a_.•,....''''k Y.' ihAt>.441;.*i :i " ^^��rf�.I�1 rIt- •_ �J�.• -J�:1f�•-14. -(tuFr ::....g.„,,,41.7.1..:i 4.... *-• ::::-1.'j'.).! 1!:'1.4. z +4r-g -,if-:-:'..:----:-.-.:'.-' ,10-------;:.:.:.--.---- . r "..e{.� 0.,...:!:::::::,-OLL'iter.�� .1 rr Lti:fes' ---:_•} r.-- .'..r .� `4-::.:.-__.-.--_,::-;,..m.::.- �J orf:•_•_-'---- 1,74,4, t-L,-., { •Y : ..•:tom:•_•:__::S•. _ .:::_--'_ -.. -.:5-1. ,,,,..,:,... , .:::::. tr.:Ili:47f ...f::,i:-. ::_:::._ -:',F.,:--.71,,,' \Z. .�;_ ¢ --tip_ ¢:.:_ -J.;.':;;:t 4412-.t-- NI----.)(LF—iVEL .4--4•00,/; e - ,, .= -7.!.....,..: :.,,,::- r'.r•f r:::EK F ;_ l t J i€1 1 • plan • (1€ V�.. _--_:-{{:--.f moi::::}+"rte"r f.r r ,t.'_ -i. r.f' ••c_:••fr.•� _ _- -:Vff'til.JL:r=:l�:J- : .• ..�'. • r:lX9 `�T •f'J�-tel f� icr ::•1 . j. ..::.::::5,1s. 7,..,. . r 64. ,:.- iii- _ _L., .,„.,,i,, .2.::::::.::::::„..::,...,..„:„.....____ ..,....:.„:::„:::5:::.v,....::,:„:,4„....„, .,;:..:ii,:<.:,::::::.:, .:.:„..:_i_. --::::-::„.:,-,::::::::w,wr,..,, iv ••.. •• .,...... ......„.. :.:„...,.... -'414 ._-2.-..,... - ?x:.:.:-:;-..:-.:._ }:: r •::::;ii.:,::::. ,..4?-4.0 •„. 0 _-' ' vJJJ � fr,i,,i�r• vti rr 1� f! !� � ! ,_ - � v ••y if}•1 ti•-. -:.":::-..:::*A::::,:'''' _AiiiiiI221:: : : -Nr. 4v:?,, ;T:-'-i./.4.:.f.,--..::'.i...:.:::-A--.. ...ii:-.,„.... _--__..:)...::- .›. ‘w 111 -:i) :4-,r--.:p.v.:).,0..!.-..- -:_ _,ft,,,,,,, ., -- 71 ''..44- ' 'Y'. -- ---------_-_-_:::::::,!:-Alit::-:::::: •+ , :T:�R�•3�R4.wr-f.:.'.:ti•J l':r.:i,: :If:r�'-`.'�I1y'l S-f�:'hr:til:J{f•-rf�lr��. •frI�::.:" .::�=11.10ity Plans CPA, )1 J: f1•na ement- ,J..,_,- .,?... ,. 4,,, vis, ,,...,,,,7,, ........-- Figure 2- NexLevel Services NexLevel's experience includes completing 23 IT assessments for California public agencies, including five within the past year. Our extensive experience includes assessing technology services for in-house and outsourced IT service models. Most indicative of our success is that LISTEN.PLAN. DELIVER. Page 19 N— EE ._ a L Attachments 8-31 Proposal to the City of Rancho Palos Verdes RFQ for Information Technology Consultant California State Government Agencies California Highway Patrol(CHP) ✓ j V ✓ ✓ ✓ ' ✓ f ✓ CaIPERS J ✓ Department of Child Support Services i ✓ ✓ ✓ Department of Corrections 1 ✓ i ✓ Department of Fish and Game ✓ I I ✓ Department of Health Care Services V ' ✓ f P i Department of Justice V V V Department of Public Health V ✓ Department of Motor Vehicles _ ✓ I ✓ Because of the breadth and depth of our engagements, NexLevel consultants have extensive, hands-on knowledge of the technologies and applications typically used by California local government agencies as identified in Table 2. Table 2—Experience in Specific Technologies Common Municipal Applications Finance, Payroll,and Human Resources Systems Fleet Management Systems Permitting/Inspections/Code Enforcement Systems Fuel Management Systems Utility Billing/Customer Information Systems Energy Management Systems Agenda Management Solutions Library Systems(catalog,check in/out,etc.) Facility and Class Management,Scheduling,and Online Procurement and Vendor Management 1 Registration Systems Systems Computer Aided Dispatch(CAD)/Record Supervisor Control and Data Acquisition(SCADA) Management System(RMS) I Systems Asset Management/Computerized Maintenance Customer Relationship Management(CRM) Management System(CMMS) Systems Geographic Information System(GIS) Online Recruitment Systems Business License Systems Irrigation Management Systems Enterprise Document Management/Records Traffic Management Systems Retention Systems Intranet/Collaboration/Workflow Solutions Automated Vehicle Locator(AVL) Internet and eGovernment Solutions Work Order Management Systems Mobile Solutions/Field Access/Field Reporting Solutions Event Management/Ticketing Systems Automated Metering Infrastructure(AMI)& Automated Meter Reading(AMR) Pavement Management Systems Common Municipal Technologies Storage Area Network(SAN) Server Virtualization Mobility Devices Network Monitoring L Help Desk Systems Online(Web)Services/Collaboration RFQ Requirement-What are your firm's consulting specialties and strengths? NexLevel was founded for the sole purpose of providing public agencies management consulting services focused on planning, implementing, and managing technology. To this end, NexLevel has built a team of consultants that specialize in planning, analysis, and project LISTEN.PLAN. DELIVER. Page 21 _ _ VEL Attachments 8-32 Proposal to the City of Rancho Palos Verdes RFQ for Information Technology Consultant 4 We have completed more than 25 technology service delivery assessments and strategic plans—numerous of which relied on IT outsourced services. NexLevei is financially strong and has been profitable since its inception. The company does not have any debt. NexLevel consultants are fully-benefited employees of the company. NexLevel is vendor-independent—we work for the City. RFQ Requirement-What are your firm's limitations? NexLevel is well positioned to provide the services requested by the City. For this project, NexLevel does not have any limitations. The RFQ scope of work aligns with our core competencies and consultant expertise. Nexlevel has local resources that are prepared to immediately begin the project and are confident of meeting the short timelines identified in the RFQ. Clients RFQ Requirement- Please provide a listing of clients that may be used as reference checks. NexLevel would be happy to provide reference information for any or all of our clients identified in our proposal. The following table provides reference information for recent client projects that are similar in nature to what the RFQ is requesting. Name of Client/Project Contact City of Orange Rick Otto,Assistant City Manager IT Outsourcing Service Level 300 East Chapman Avenue Assessment and Procurement Orange, CA 92866 Support rotto@cityoforange.org 714-744-2206 City of San Luis Obispo Mary Bradley, Interim Director of Finance/IT (Retired) IT Assessment and Strategic mbradlevsv@aol.com Planning 408-981-4021 City of Walnut Creek Laura Peabody-Park, CIO IT Assessment and Strategic 1666 North Main Street Planning Walnut Creek, CA 94596 925-943-5896 City of Stockton Susan Mayer, CFO (Retired) IT Assessment and Strategic susanmavercofoPgmait.com Planning 916-350-1702 LISTEN. PLAN. DELIVER. Page 23 NE LEVEL Attachments 8-33 Proposal to the City of Rancho Palos Verdes RFQ for Information Technology Consultant Proposed Methodology to Complete Scope of Services (Supplemental Information) Introduction NexLevel provides the following information to help the City understand the detailed tasks and activities that would be completed to perform the services identified in Attachment 4 Scope of Services. NexLevel is open to discussing alternatives or modifications to the methodology outlined below; however,we felt it was important that the City understand in more detail "how the work will get done" by the NexLevel consultants. NexLevel commits to delivering on 100%of what is described in Attachment 4 Scope of Services in the RFQ. What is presented in the remainder of this section of our proposal is not intended to modify the scope of services as proposed in the RFQ. Task - Initiate The primary purpose of the Initiate Task is to prepare for and initiate the project under a well- defined plan and ensure alignment of expectations (i.e. purpose,timeline, resources, participants, communications, activities, etc.) among all participants. Figure 3—Initiate Work Breakdown Structure (WBS), provides an overview of the activities associated with Task 1. Initiate 1.0 RFQ Document Project Scope Review Review 1.1 1.2 Figure 3-Initiate Work Breakdown Structure As described in Table 3-Task 1-Activities and Deliverables,this task includes confirming our understanding, as well as the understanding of the stakeholders regarding the scope of work and the process for accomplishing the work. LISTEN.PLAN.DELIVER. Page 25 ND- CLEVEL Attachments 8-34 Proposal to the City of Rancho Palos Verdes RFQ for Information Technology Consultant We will develop this understanding by completing the activities show in Figure 5 -Assess Work Breakdown Structure. Assess 2,© Document Online User I Workshop City and PVNET Review Survey I Preparation Workshops 2..I 2.2 2.3 i 2.4 • t Figure 5-Assess Work Breakdown Structure This understanding will provide the foundation upon which the Task 3 Report will be developed. To obtain this understanding, NexLevel will interview City staff, interview PVNET personnel, review available documentation, and observe on-site activities. Our consultants use an iterative process where we confirm what we collect and provide staff opportunities to provide corrections or additional feedback. Table 4-Task 2-Assessment Activities and Deliverables Activity Activity Description Deliverable Number 2.1 Documentation NexLevel will request and analyze documentation Review including, but not limited to,the following: • Planning documents • IT Inventory(PCs, software, peripherals, servers,storage and backup devices, applications,etc.) • IT Policies and Procedures • IT Disaster Recovery Plan • Network architecture documentation • Organization charts, including job titles and role descriptions • Documentation of projects in process 4 Service Level Agreements 4 Performance statistics • Vendor agreements 2.2 Online User NexLevel will complete a web-based user survey to Summary Survey determine overall user satisfaction in terms of IT Survey service delivery and support. The survey will be Results available to all City technology users and will provide an opportunity to obtain input from 1000 of the users. The information gathered from the online survey will i aid in conducting more meaningful interview workshops(Task 2.4). LISTEN.PLAN.DELIVER. Page 27 NE LEVEL Attachments 8-35 Proposal to the City of Rancho Palos Verdes RFQ for information Technology Consultant Table 5-Task 3,Report-Activities and Deliverables Activity Number Activity Description Deliverable 3.1 Report Draft NexLevel will compile a Report with analysis and Report Draft I consideration of the information learned during the workshops,the on line user survey,the professional/technical services agreement with PVNET,and the status of the recommendations made by Management Partners, Inc. in the 2008 report. NexLevel subject matter experts will utilize the results of the assessment and their understanding of best practices to recommend to the City whether or not IT services should go out to competitive bid,and if so the appropriate time to do so. NexLevel will update the draft report based on feedback from City personnel. 3.2 Final Report Nexlevel will prepare the final report. NexLevel will Final Report and present the findings to the City Council and answer and Presentation any questions Council members may have. I Presentation to City Council LISTEN.PLAN.DELIVER. Page 29 l�=ACL=V=I. Attachments 8-36