TelVue Corporation (2007) aly_ eery_
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ACCESS CHANNEL SYSTEM PURCHASE,
SPONSORSHIP AND SERVICES AGREEMENT
This Access Channel Equipment purchase, Sponsorship and Services
Agreement ("Agreement") is made and entered into as of the 2 day ofuL , 2007-,
by and between TelVue Corporation, a Delaware corporation with its princippl place of
business at 16000 Horizon Way, Suite 500, Mt. Laurel, NJ 08054 ("TelVue"), and
Rancho Palos Verdes, a Ca. municipality , 30940 Hawthorne Boulevard, Rancho Palos
Verdes, CA 90275 with its principal place of administration located at ("Customer").
WHEREAS,
A. TelVue has developed a proprietary system (the "System", as
further defined herein) to assist municipalities, school districts and
others in remotely organizing, updating and maintaining the
content of their cable television access channel(s); and
B. Customer desires to have TelVue supply the System and its TelVue
Virtual Television Network Service (together, the "Services"), and TelVue
desires to supply the Services to Customer.
NOW, THEREFORE, in consideration of the premises set forth
above and the mutual covenants contained herein, and intending to be legally
bound hereby, TelVue and Customer agree as follows:
1) Provision of System and Services .
a) During the term hereof, Customer shall have a license to use the System and
Services solely in connection with the designated access channel(s) ("License").
The System and Services will remain at all times the property of TelVue, and
nothing herein shall be deemed to grant to Customer any right, title or interest in or
to the System and Services , or any portion thereof, other than the License.
b) Customer may not give, sell, lease, assign copy, sublicense or
otherwise transfer, in whole or in part, this Agreement, the License, the
System and Services, other
TelVue-provided materials, or any licenses or rights granted hereunder,
except as approved by TelVue in writing.
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2) Customer Obligations.
a) Customer shall provide TelVue with access to Customer's technical personnel,
facilities, systems, databases and information as necessary or appropriate for
TelVue to perform its obligations under this Agreement.
b) Customer shall appoint a Coordinator to act as liaison between Customer and
TelVue. If there is equipment to be located at the Customer location, Customer shall
provide and maintain a suitable installation site for such equipment, and shall
provide all necessary electrical, cable and modem connections to such location(s).
Except as otherwise expressly provided herein, Customer and its users shall have
sole responsibility for acquiring and maintaining their own technology environment,
including without limitation PC's, laptops, operating systems, servers, Internet
access, local area networks and wide area networks (collectively, the "Customer
Environment"). Customer hereby represents and warrants to TelVue that the
Customer Environment will meet or exceed the minimum requirements for same set
forth on Exhibit C hereto. Except as otherwise provided herein, Customer shall be
responsible for making any necessary modifications to the Customer Environment,
including without limitation all firewalls, proxy servers and other hardware and
software, necessary to access or use the System.
c) The License granted hereunder is for the object code version of the System and
Software and Tel Content only. Customer has no rights to the source
code for the Software or the TelVue-Provided Content. Customer shall not permit
anyone under Customer's direction or control to, reverse engineer, disassemble, de-
compile or remove any identifying mark of TelVue or its Licensors from the Software
or the TelVue-Provided Content or attempt to do so. Customer may not modify,
adapt, translate or create derivative works of the System and/or Software or the
TelVue-Provided Content without TelVue's express written consent. The System
and Software are licensed as a single product. The Software and the TelVue-
Provided Content may be used only in conjunction with the System.
d) Customer shall be solely responsible for all content supplied by Customer.
Customer represents and warrants to TelVue that such content will not violate or
infringe any copyright, patent, trademark, trade secret, confidentiality or other
proprietary right of any third party.
e) Customer hereby represents and warrants to TelVue as follows: (i) Customer has
the full power and authority to make, execute, deliver and perform this Agreement,
and such execution, delivery and performance have been duly authorized by all
necessary action on the part of Customer; (ii) the execution, delivery and
performance of this Agreement by Customer does not contravene or conflict with, or
constitute a breach of, any agreement to which Customer is a party.
, by and between TelVue Coiration and Rancho Palos Verdes .
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f) TelVue hereby represents and warrants to Customer as follows: (i) TelVue has the
full power and authority to make, execute, deliver and perform this Agreement, and
such execution, delivery and performance have been duly authorized by all
necessary action on the part of TelVue; (ii) the execution, delivery and performance
of this Agreement by TelVue does not contravene or conflict with, or constitute a
breach of, any agreement to which TelVue is a party.
3) Services
a) Implementation, Value-Added and Additional Services.
i. In connection with establishing connectivity to
the System, TelVue shall provide Customer the
implementation, installation, training and other
services set forth on Exhibit D hereto
(collectively, the "Implementation Services").
ii. From time-to-time during the term hereof,
Customer may desire to have TelVue perform
certain additional services ("Additional
Services"). TelVue shall perform such
Additional Services as agreed in writing by the
parties subject to the terms and conditions
hereof.
b) Support Services. During the term of this Agreement, TelVue will furnish
Customer support services in connection with the Software (the "Support Services")
in accordance with TelVue's then-current support policies and procedures set forth
on Exhibit D, E and H. Any services requested by Customer and provided by
TelVue outside the scope of the Support Services shall be billable on a time and
materials basis at TelVue's then-current rates.
c) All of the Services referred to above shall be referred to collectively as "Services".
4) Payment.
a) Customer shall purchase the TelVue equipment set forth on Exhibit B
for connectivity and use of System. TelVue shall provide Services at no
charge for 27 months after purchase of TelVue equipment commencing
with the Launch Date of Implementation and Support Services.
b) After 27 months Customer shall pay Support Service fees set forth on
Exhibit F for a term of 33 months. TelVue may increase the Support
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Service fees for Tel Content and Third Party Software only
to the extent that its Licensors raise their fees to TelVue upon no less
than thirty (30) days' prior written notice to the Customer. If these
increases exceed ten percent (10%) of the then current Service Fees, the
Customer may choose to delete the TelVue-Provided Content or Third
Party Software, as applicable, and terminate this agreement upon no less
than 90 days' prior written notice.
c) Except as otherwise expressly provided herein or in Exhibit F,
Customer shall pay all fees within thirty (30) days after the date of
TelVue's invoice therefore. Support Service fees are invoiced quarterly
in advance.
d) Any sum not paid by Customer when due shall bear interest until paid at a
rate of one and one-half percent (1.5%) per month (eighteen percent
(18%) per annum), or the maximum rate permitted by law, whichever is
less. Customer shall be responsible for the costs, including without
limitation, reasonable attorneys' fees and court costs, incurred by TelVue
in connection with TelVue's collection of any past-due amounts under this
Agreement. Telvue shall be responsible for all taxes based upon Telvue's
income.)
Customer shall bear and be solely responsible for the payment of all taxes
levied or assessed in connection with the License, the System, the Services
and/or this Agreement, if any, including without limitation, all sales, use, rental
receipt, personal property, import and value-added or other taxes (but
excluding taxes based solely upon TelVue's income).
e) In addition to any other remedy available to it, TelVue may suspend
or terminate the Support Services, in whole or in part, upon Customer's
failure to timely pay the Support Services fees, without liability to Customer or
others.
5) Trademark and Customer Content License.
Customer hereby grants TelVue a license to use and modify
content supplied by Customer as necessary or appropriate in performing
the Services hereunder and/or in marketing and advertising materials
describing these services.
6) Sponsorship Services.
a) TelVue shall have the exclusive rights to sell Sponsorships on the
TVTN WEBUS® programming wheel to be carried on the access
channel(s) that uses the System and carries the Services. Sponsorships
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shall be strictly limited to those Sponsors that qualify under the guidelines
of the Public Broadcasting stations as shown on Exhibit G and shall be
subject to approval by Customer's access channel Coordinator, however
that approval shall not be unreasonably withheld. All fees that are paid for
the Sponsorships secured by TelVue shall be paid to TelVue.
Sponsorships secured by TelVue shall not include any sponsorships that
are secured directly by Customer without assistance from TelVue.
Customer shall notify Telvue of all sponsorships that it obtains without
assistance from TelVue. Customer shall not invoice for or collect
Sponsorship fees secured by TelVue, and shall promptly (but in any event
within five (5) days after receipt) remit to TelVue any Sponsorship fees
secured by TelVue but received by Customer.
b) From time to time a Corporate Sponsor may conduct or support a local
event and may wish to notify the public about these events. Customer
agrees to approve and air such announcements subject to provision
8 (a).
7) Term and Termination.
a) The initial term of this Agreement for services at no charge pursuant
to Exhibit F shall be for 27 months commencing on the launch date of
the Services (the "Initial Term"). Thereafter, this Agreement shall
automatically renew for 33 months with Support Services fees
commencing at that time unless either party provides 90 day prior
written notice of their intention not to renew ("Subsequent Term").
Thereafter, this Agreement shall automatically renew each additional
year ("Additional Term") until either party provides 90 day prior written
notice of their intention not to renew.
b) Notwithstanding, this Agreement may be terminated as follows:
i) By either party, in the event of a material breach hereof by the
other party, which breach remains uncured thirty (30) days after
written notice thereof is given to the breaching party; or
ii) By TelVue, in whole or in part, immediately if TelVue ceases
providing the Services to its customers generally.
iii) By Customer after providing ninety days prior written notice of
its intention to terminate after the Initial Term.
8) Proprietary Rights; Confidentiality.
a) As between TelVue and Customer, TelVue and its Licensors shall own
all right, title and interest (including without limitation all Proprietary
Rights) in and to the System and the Tel Content and all
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components, reproductions, modifications or derivative works thereof,
in whole or in part.
b) Customer acknowledges and agrees that the Software shall constitute
Confidential Information of TelVue for all purposes hereof.
Confidential Information shall not include any information which (i) is or
becomes available to the public other than as the consequence of a
breach of any obligation of confidentiality; (ii) is actually known to or in
the possession of Recipient without any limitation on use or disclosure
prior to receipt from Disclosing Party' (iii) is rightfully received from a
third party in possession of such information who is not under
obligation to the Disclosing Party not to disclose the information; or(iv)
is independently developed by Recipient without access to the
Confidential Information.
9) Limited Warranty.
a) TelVue will use commercially reasonable efforts to correct any error or
defect in the Services (each, an "Error"), provided that Customer
timely reports such Error to TelVue in writing and assists TelVue in
documenting or replicating such Error. In the event that TelVue
determines that any reported Error was not caused by the Services,
but was the result of a cause within Customer's control, TelVue shall
be entitled to reimbursement from Customer for time and materials
expended by TelVue in identifying and rectifying such Error.
b) TelVue does not warrant that operation of the Services shall be
uninterrupted, error free or that TelVue will be able to correct all Errors.
To the extent that data is being transmitted over the Internet
hereunder, Customer acknowledges that TelVue has no control over
the functioning of the Internet and TelVue makes no representations or
warranties of any kind regarding the performance of the Internet.
TelVue has no responsibility for the accuracy, appropriateness,
continuity or availability of TelVue-Provided Content.
10) Indemnification.
a) To the fullest extent permitted by law, and in addition to TelVue's other
obligations hereunder, at law, in equity or otherwise, TelVue agrees to
protect, indemnify, defend and hold Customer and its officers, directors,
employees, representatives, agents and affiliates free and harmless from
and against any action, suit, claim, investigation, proceeding, mediation or
arbitration at law or in equity or before or by any foreign or domestic court,
arbitrator, mediator or otherwise (including reasonable attorney's fees and
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expenses in connection therewith), and pay or reimburse Customer in full,
for any and all liability, loss, cost, expense or damage of any kind or
nature that Customer may sustain or incur or that may be brought or
claimed against Customer in connection with Customer's (a) access to
and/or use of System by TelVue or the TelVue-Provided Content,
including Sponsorships obtained by TelVue, (b) any claim that the System
infringes on the Proprietary Rights of any Third Party, (c) any breach by
TelVue breach of any representation, warranty or covenant of TelVue or
default in the performance of any of its obligations hereunder or (d) any
act, neglect, fault or omission of TelVue or its agents, employees, visitors,
invitees or licensees.
b) In addition to Customer's other obligations hereunder, at law, in equity
or otherwise, Customer agrees to protect, indemnify, defend and hold
TelVue and its officers, directors, employees, representatives, agents and
affiliates free and harmless from and against any action, suit, claim,
investigation, proceeding, mediation or arbitration at law or in equity or
before or by any foreign or domestic court, arbitrator, mediator or
otherwise (including reasonable attorney's fees and expenses in
connection therewith), and pay or reimburse TelVue in full, for any and all
liability, loss, cost, expense or damage of any kind or nature that TelVue
may sustain or incur or that may be brought or claimed against TelVue
due to: (a) any default by Customer in the performance of any of its
obligations hereunder or (b) any willful misconduct or negligent act, fault
or omission of Customer or its agents, employees, visitors, invitees or
licensees in the performance of this agreement.
11) Miscellaneous.
a) This Agreement is made under and shall be governed by construed in
accordance with the laws of the State of California.
IN WITNESS WHEREOF, the parties hereto have, by their duly authorized
representatives, executed this Agreement as of the date first above-written.
TE ' . CORPORATION ("TelVue"): Rancho P.1. - rdes ,tomer"):
By: 4411 �� , . �� By: Alia411K
OV'
TitlAC2/1-efdZ3t/r Title: ��
Date: 72. 0 7— Date: 6 )A1 L c
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Exhibit List:
A. Channel
B. Hardware and Software
C. Minimum Requirements of Customer Environment
D. Implementation Services
E. Value-Added Services
F. Fees
G. TVTN Sponsorship Guidelines
H. Support Services
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Exhibit A
Channel
• Channel Number: RPVTV CH 33
• Access Type: Education
• Cable Operator: COX Communications, Palos Verdes
• Exclusive or(shared with): Exclusive
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Exhibit B
Equipment and Software
(Sponsorship Model)
• Switching Equipment shall be installed on the feed to the Cable Operator for
recognizing the switching between the TVTN Feed and alternate sources of
video, so that Sponsor Acknowledgment verification can be performed.
• Equipment ("TVTN Media Player") capable of"playing proprietary multi-media
program screens and digital video movies, as well as receive text messages from
remote locations and display those messages.
• Information Screens (screens that contain programming codes that will display a
multi-media presentation that can contain: Photographic backgrounds, foreground
photographic images, text, animations, voice-over narration, short digital video
clips.)
• Design and production of video screen templates comprised of photographic
background, logos and text. Some containing voice over announcements
describing their contents.
• Remote access capability for updating text message pages using TVTN's
proprietary Internet based WEBUSR system. Users can post text community
announcements or trusted users can generate emergency announcements.
• Local emergency screens and related WEBUSR connectivity.
• School emergency closing screens and related WEBUSR connectivity.
• Weather screens that can be updated remotely from a weather service to be
provided as part of the monthly support program.
• Local traffic conditions screen that can be updated from local traffic cameras (if
the data is available in your area).
• Store and archive video (MPEG) on the TVTN Media Player.
• Contain a program wheel.
• Scans of photographs for production of templates and program wheel.
• Full motion video based station breaks and channel IDs.
• Audio library of screen setups and generic announcements.
• Firewall device for installation on High-Speed Internet access connection.
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Exhibit C
Minimum Requirements When
Installed at Customer's Location
Site Preparation:
• Secure, adequate desktop or equipment rack space (minimum 4 U), in an
environmentally controlled space, to accommodate the TVTN Media Player within
100 feet of the Cable Operator supplied Channel Modulator.
• Uninterruptible AC power source to accommodate up to a quantity of 4, 115 volt-
20 amp receptacles
• An operational High-Speed Internet Access connection (minimum 768K down,
128K up or better), with an IP address, and open access to the Internet so that
TelVue may install its FirewallNPN equipment.
• Calibrated Video Signal for each channel(s) supplied from the serving Cable
Operator's Channel Modulator.
• Customer extends a coax cable connection from the Channel Modulator, and a
Category 5, 5e or 6 network connection from a High-Speed Access demarcation,
each not to exceed 100 feet, and each to terminate where the TVTN supplied
Media Player will be located.
• Minimum of one WEBUSR capable desktop or laptop.
• A site survey conducted by TVTN personnel or their agents may determine that
more minimum requirements may be required, based on the customer's facility.
Implementation Phase:
• Access to and support from technically proficient individuals familiar with the Cable
Operator Channel Modulator connectivity and the customer managed WAN and LAN
connectivity during the Implementation Phase.
• Minimum of one customer-designated Coordinator for the on-site training and
WEBUSR testing.
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Exhibit D
Implementation Services
TelVue shall implement within days of the execution of this agreement or by_
20 , whichever is later, complete system capable of activation on the
customer's Cable Access Channel, and includes the following features.
• Installation and use of the hardware and software for the designated
Agreement.
• Setup of content for the initial program wheel.
• Convert seventy five (75) photographs for template background provided
by customer
• Develop up to thirty (30) category Templates for WEBUSR Screens.
• Create up to one (1) local Emergency Alert Templates with "Instant
Insertion".
• Setup of school closing screens one (1) with "Instant Insertion".
• Production of up to eight (8) full motion video based station break channel
ID. From video provided by Customer.
• Setup of a series of Weather screens that can be updated remotely from a
weather service to be provided as part of the monthly support program.
• Setup of local traffic condition screen that can be updated from PDOT (if
the data is available from them).
• Setup for one administrator and up to thrity (30) users (either "trusted" or
"moderated" in any combination Customer selects). Users can post text
community announcements or trusted users can generate emergency
announcements.
• Development of Network Content Templates.
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Exhibit E
Value Added and Support Services
During the term of this agreement, TelVue provide to the customer in consideration for
the monthly support fee:
Value Added and Support Services Include:
• Use of the TVTN Media Player.
• Maintenance and repair of all TVTN provided equipment and software
at Installed location.
• Emergency equipment replacement or repair.
• Twenty-four hour, seven-days a week remote monitoring of TVTN
equipment with the ability to diagnose hardware and software
problems, repair them and reboot the player.
• Distribution and scheduling management of up to five hundred (500)
total channel screens.
• Delivery of TVTN formatted information and programming from third
party governmental and educational sources.
• Production of up to sixteen (16) "highly produced" screens (Photos,
video clips, headlines, animations, graphics and audio voiceover) for
special events, from materials and copy provided by Customer, or
Superuser status. TVTN superuser status allows a user to create their
own High Production Screens.
• As needed Program Wheel Screen Position adjustments.
• Up to sixteen (16) Video Conversion (:30 seconds per conversion).
• Weather forecasting licensing service to run on the weather screen.
• Real Time Traffic (if available).
• TVTN County, State & Federal Network (if available).
• PSA-Public Service Announcements.
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Exhibit F
Equipment Purchase Cost and Support Service Fees
Start-Up Charge: $0
Equipment Purchase: $9600
Support Services Quarterly Fee: Initial Term — $0
Subsequent Term - $1050/quarter
($350/month or $4200/year)
Additional Term - $1050/quarter
($350/month or $4200/year)
Pricing for RSS feed: $500.00 (average pricing) programming fee for each RSS feed
set up.
• Pricing is subject to change depending on the complicity of the RSS
programming (set up) it could be lower or slightly higher then $500.00.
Billing Information
Address: 30940 Hawthorne Boulevard
Rancho Palos Verdes, CA. 90275
Attention: Gabriella Holt
General Manager, RPVTV CH 33
Purchase Order or File #:
DQuarterly Billing or ❑Annual Billing
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Exhibit G
TVTN Sponsorship Guidelines
In order to meet non-commercial requirements TVTN has set out guidelines that are
followed Public Broadcasting Stations:
Sponsorship Acknowledgment Guidelines (PBS-like):
Permissible:
Name of product(s) and/or service(s)
1. Up to :15 seconds of acknowledgement
2. Name of product(s) and/or service(s)
3. Company location
4. Number of years in business
5. E-mail address or website (preferably visually depicted)
6. Telephone number
7. Non-promotional, value-neutral descriptions of products or services
8. Use of well-known mottos or slogans that are non-promotional in nature
9. Signature music or appropriate sound effects as a means of enhancing visual
and-voice-over that are non-promotional in nature
Non-Permissible:
1. Overt promotion of products or services
2. Price reference
3. Call to action or inducement to buy
4. Comparative or qualitative descriptions of products or services
5. Third-party reviews (from newspapers, magazines, etc.)
Sponsorships will not be accepted from the following:
1. Liquor stores or bars or other establishments whose primary business is the sale
of alcohol. (Restaurants that serve alcohol excluded, provided alcohol is not
mentioned in the acknowledgement).
2. Any manufacturer or distributor of beer, alcohol or tobacco.
3. Any entity that promotes the use or sale of illegal drugs or drug paraphernalia.
4. Adult bookstores, adult movie houses and video dealers or strip clubs or any
other entity that provides adult oriented content or products by mail-order or
through the internet.
5. Political parties, lobbying groups, political action committees or cause based
organizations.
6. Any illegal or off shore gambling entity or entity that provides information that
enables or can be associated with illegal gambling.
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7. Manufacturers or sellers of firearms, ammunition, gun repairs, accessories,
targets, stun guns, tear or pepper gas dispensers, and rifle and pistol ranges.
Retailers who sell other products not firearm related can be sponsors provided
they do not promote firearm related products (for example, department stores
and sporting goods stores).
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Exhibit H
TelVue Corporation (TVTN)
Technical Support Program
Support Program:
Telephone Support Software Support' Hardware Support
24 x 7 x 365 Software Updates Repair or
Maintenance Releases Replacement of TelVue
provided hardware
Telephone Support:
Customers are provided with a toll free number(800-885-8886) to contact TelVue Corporation's
technical support center located in Mount Laurel, New Jersey. Telephone support is available 7
days a week, 24 hours a day including holidays. The support center is staffed 8:00 a.m. to 5:00
p.m. Monday through Friday. After hours, weekends and holiday telephone support calls are
handled by our off-site call center, which will page a technician in the event of an emergency.
The technician will respond to the customer within 30 minutes or the automatic escalation policy
will commence.
Technical phone support will include assistance in the use or troubleshooting of supported
equipment and software. Such assistance may include help with configuration, identification of
equipment and/or software problems and work-around when possible. In the instance where
telephone support is needed, TelVue Corporation (TVTN) will provide the customer with quality
technical support in accordance with generally recognized business practices and standards.
Software Support:
Software support will include version upgrades, maintenance releases, and patches for the
duration of the support contract.
Customer is entitled to receive all software updates that are released for products associated with
the TVTN Service. All Software licensing will be governed by the terms and conditions as set
forth in the licensing agreement by the software manufacturer.
Includes all software updates and maintenance releases during contract term.
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Access Channel Service and Support Agreement (Sponsorship)
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Hardware Support:
Failed hardware will be repaired or replaced upon diagnosis of a failed component. If technical
support determines that hardware replacement is required, arraignments will be made to dispatch
a service technician.
TelVue Corporation's personnel shall comply with all Customer or Government imposed
security requirements while on Customer premises. However, TelVue Corporation shall not be
responsible for delays in performing services due to Customer's failure to provide TelVue
Corporation personnel with access to Customer's facilities or due to such security requirements.
TelVue Corporation may charge the Customer a service fee if TelVue Corporation responds to
Customer's request to be on-site, and a knowledgeable employee of Customer fails to appear at
the designated time and place.
Support Escalation Policy:
• Provide 24 x 7 x 365 telephone technical support.
• Technical support personnel staffed during normal business hours (8:00 a.m. to 5:00 p.m.
Monday through Friday).
• After hours, weekends and holiday support available via pager support. Answering
Service will page the on-call technician upon receipt of a customer declared emergency
support issue. If the on-call technician fails to respond to the paged request in 30
minutes, an automatic escalation begins to the secondary on-call technician.
• Automatic escalation to service managers begins if the pager call does not get cleared
within one hour.
• Technicians and service managers are equipped with laptop computers allowing remote
access and troubleshooting/monitoring of all network hardware.
Rate Schedule:
The rate schedule is calculated on a base rate of$90.00 per hour. This rate is multiplied by a unit
multiplier based on the type of service needed, and the number of hours required to do the work.
Travel Charges:
The rates for traveling to the customer's premises will vary depending on the distance from
TelVue Corporation's technical support center located in Mt. Laurel,NJ.
Rates will be calculated using actual travel time to the customer's premises in hours.
The rate will be the base rate ($90) x (actual drive time in hours) x 0.75
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Access Channel Service and Support Agreement (Sponsorship)
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Customer's located within a 50-mile radius of Mt. Laurel, NJ will not be charged for travel.
Beyond 50 miles, actual drive time will be used to compute travel charge.
Obligations of Customer:
When technical phone support is needed, Customer will contact TelVue Corporation per the
instructions provided in the telephone support section of the Agreement.
When on-site support is required, the Customer will:
• Provide, free of charge, working space including heat, light, ventilation, electrical current,
telephone with a cord length to reach computer maintenance and/or operator panel, and
electrical outlets for access to the equipment as will enable TelVue Corporation to carry
out its obligations under this Agreement.
• Comply with the duties imposed on Customer by any applicable health and safety
legislation (OSHA Compliance) and any other statutory provision which may affect the
activities of the TelVue Corporation employees at Customer's premises and ensure that
any authorized personnel of TelVue Corporation working on or near potentially
hazardous equipment is accompanied by another person at all times while doing so.
Support Service Pricing:
Support Coverage On Site (per hour)
8:00 a.m. —5:00 p.m. 2 Units
Monday—Friday
5:00 p.m. —8:00 a.m. 2.5 Units
Monday—Friday
Weekends/Holidays 3.5 Units
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